MNGT 301 EXAM 2 QUESTIONS WITH
ALL CORRECT ANSWERS
When faced with a problem, Emmanuel likes to gather all the data possible so he can
come up with the best possible decision. If a subordinate brings a problem to him, he
considers all possible alternatives and makes a decision based on rational data. In the
context of personal decision styles, Emmanuel uses the: - Answer-analytical style
________ refers to the tendency that managers and organizations have to continue
investing time and money in a solution even when there is strong evidence that it is not
appropriate. - Answer-Escalating commitment
Making a choice is the biggest part of the decision-making process. - Answer-False
In the _____ stage of the managerial decision-making process, decision makers gather
information that tells them how well the decision was implemented and whether it was
effective in achieving its goals. - Answer-evaluation and feedback
A small start-up in California that sells products online has contracted with a Web
designer in the United Kingdom, a manufacturing company in China, a customer-service
provider in India, and a legal team in New York to perform its various functions. Which
of the following organizational structures is prominent in this scenario? - Answer-A
virtual network structure
Amy runs a boutique that caters to high-end customers who prefer to have unique
clothing designs. She also works as a personal wardrobe stylist for several of her
clients. Amy has now opened a manufacturing firm that focuses on designing and
producing fabric that is used to make the unique designs. To which type of production
technology does the manufacturing firm belong? - Answer-small-batch production
Marcia is the top leader of the matrix structure for an international company
manufacturing environmental compliance equipment. Which action could she take to
resolve conflicts between people in charge of product line goals and country goals? -
Answer-meeting with matrix bosses and two-boss employees to work out differences
The U.S. Internal Revenue Service groups taxpayers into four divisions: wage and
investment, small businesses, large businesses, and non-profit and government
agencies. What type of organizational structure does this represent? - Answer-
customer-based division
, Judy works at the headquarters of an online shoe store. She is a member of the
advertising team, which is a team within the marketing department. Which type of
department is this? - Answer-Staff department
Which of the following is an example of a line department in an organization? - Answer-
The production team
Rosa was promoted to a management position from her specialist role. During her
previous role, she gained firsthand experience of the pros and cons of division of labor.
Which action could Rosa take as a manager to overcome the biggest disadvantage of
specialization for those reporting to her? - Answer-Implement teams to provide greater
challenges for employees
Which of the following describes a differentiation strategy? - Answer-Developing
products unique to the market
A permanent team consists of employees from various functional departments who
resolve mutual problems. - Answer-false
A visual representation of the formal reporting relationships within a firm is called a(n)
__________ - Answer-organization chart
Sheree oversees the creation of books at a publishing company. She has to coordinate
the efforts of designers, editors, typesetters, proofreaders, the marketing department,
and several members of other departments. Sheree is a: - Answer-project manager
The CEO of a company has decided to increase collaboration among employees to
increase efficiency and quality. Besides removing physical barriers between employees,
which of the following will help the CEO in promoting employee coordination? - Answer-
Providing training to develop interaction and conflict resolution skills
A ____________ is composed of workers who belong to different departments in an
organization but meet together in an attempt to resolve important organizational
problems. - Answer-cross functional team
A functional structure can be thought of as departmentalization by organizational
resources. - Answer-True
Which concept of good organization does the dual authority structure of a matrix
violate? - Answer-The unity-of-command concept
Law firms can be found in several places within a city. What is a distinct feature of this
type of service provider? - Answer-Their output is intangible.
Conflict does not occur within a healthy organization. - Answer-False
ALL CORRECT ANSWERS
When faced with a problem, Emmanuel likes to gather all the data possible so he can
come up with the best possible decision. If a subordinate brings a problem to him, he
considers all possible alternatives and makes a decision based on rational data. In the
context of personal decision styles, Emmanuel uses the: - Answer-analytical style
________ refers to the tendency that managers and organizations have to continue
investing time and money in a solution even when there is strong evidence that it is not
appropriate. - Answer-Escalating commitment
Making a choice is the biggest part of the decision-making process. - Answer-False
In the _____ stage of the managerial decision-making process, decision makers gather
information that tells them how well the decision was implemented and whether it was
effective in achieving its goals. - Answer-evaluation and feedback
A small start-up in California that sells products online has contracted with a Web
designer in the United Kingdom, a manufacturing company in China, a customer-service
provider in India, and a legal team in New York to perform its various functions. Which
of the following organizational structures is prominent in this scenario? - Answer-A
virtual network structure
Amy runs a boutique that caters to high-end customers who prefer to have unique
clothing designs. She also works as a personal wardrobe stylist for several of her
clients. Amy has now opened a manufacturing firm that focuses on designing and
producing fabric that is used to make the unique designs. To which type of production
technology does the manufacturing firm belong? - Answer-small-batch production
Marcia is the top leader of the matrix structure for an international company
manufacturing environmental compliance equipment. Which action could she take to
resolve conflicts between people in charge of product line goals and country goals? -
Answer-meeting with matrix bosses and two-boss employees to work out differences
The U.S. Internal Revenue Service groups taxpayers into four divisions: wage and
investment, small businesses, large businesses, and non-profit and government
agencies. What type of organizational structure does this represent? - Answer-
customer-based division
, Judy works at the headquarters of an online shoe store. She is a member of the
advertising team, which is a team within the marketing department. Which type of
department is this? - Answer-Staff department
Which of the following is an example of a line department in an organization? - Answer-
The production team
Rosa was promoted to a management position from her specialist role. During her
previous role, she gained firsthand experience of the pros and cons of division of labor.
Which action could Rosa take as a manager to overcome the biggest disadvantage of
specialization for those reporting to her? - Answer-Implement teams to provide greater
challenges for employees
Which of the following describes a differentiation strategy? - Answer-Developing
products unique to the market
A permanent team consists of employees from various functional departments who
resolve mutual problems. - Answer-false
A visual representation of the formal reporting relationships within a firm is called a(n)
__________ - Answer-organization chart
Sheree oversees the creation of books at a publishing company. She has to coordinate
the efforts of designers, editors, typesetters, proofreaders, the marketing department,
and several members of other departments. Sheree is a: - Answer-project manager
The CEO of a company has decided to increase collaboration among employees to
increase efficiency and quality. Besides removing physical barriers between employees,
which of the following will help the CEO in promoting employee coordination? - Answer-
Providing training to develop interaction and conflict resolution skills
A ____________ is composed of workers who belong to different departments in an
organization but meet together in an attempt to resolve important organizational
problems. - Answer-cross functional team
A functional structure can be thought of as departmentalization by organizational
resources. - Answer-True
Which concept of good organization does the dual authority structure of a matrix
violate? - Answer-The unity-of-command concept
Law firms can be found in several places within a city. What is a distinct feature of this
type of service provider? - Answer-Their output is intangible.
Conflict does not occur within a healthy organization. - Answer-False
