TEST BANK
Communication in Nursing 10th Edition
Julia Balzer Riley
, TableloofloContents
Chapterlo1:loResponsible,loAssertive,loCaringloCommunicationloinloNursingl
oChapterlo2:loTheloClient-
NurseloRelationship:loAloHelpingloRelationshiploChapterlo3:loSolvingloPro
blemsloTogether
Chapterlo4:loUnderstandingloEachloOther:loCommunicationloandloCu
ltureloChapterlo5:loDemonstratingloWarmth
Chapterlo6:loShowingloRespectlo
Chapterlo7:loBeingloGenuineloCh
apterlo8:loBeingloEmpatheticloCh
apterlo9:loUsingloSelf-
DisclosureloChapterlo10:loBeinglo
specificloChapterlo11:loAskinglo
QuestionsloChapterlo12:loExpressi
ngloOpinionsloChapterlo13:loUsin
gloHumor
Chapterlo14:loEmbracinglotheloSpiritualloJourneyloofloHealthloCaring,loMeaningloMakingl
oChapterlo15:loRequestingloSupport
Chapterlo16:loOvercomingloEvaluationloAnxiety
loChapterlo17:loWorkinglowithloFeedbacklo
Chapterlo18:loUsingloRelaxationlotechnique
Chapterlo19:loIncorporatingloImageryloinloProfessionalloPracticeloandloSelf-
CareloChapterlo20loIncorporatingloPositiveloSelf-Talk
Chapterlo21:l o LearninglotoloWorkloTogetherloinloGroups
Chapterlo22:loTheloChangingloWorldloofloElectronicloCommunic
ationloChapterlo23:loLearningloConfrontationloskills
Chapterlo24:loRefusingloUnreasonableloRequests
Chapterlo25:loCommunicatingloAssertivelyloandloResponsiblylowithloDistressedloClientsloandloColl
eaguesloChapterlo26:loCommunicatingloAssertivelyloandloResponsiblylowithloAggressiveloClientslo
andloColleaguesloChapterlo27:loCommunicatingloAssertivelyloandloResponsiblylowithloUnpopular
loClients
Chapterlo29:loCommunicatingloatlotheloEnd-of-
LifeloChapterlo30:loContinuinglotheloCommit
ment
,BalzerloRiley:loCommunicationloinloNursing,lo10thloEdition
Chapterlo1:loResponsible,loAssertive,loCaringloCommunicationloinloNursing
TestloBankloMulti
pleloChoice
1. Whichl o statementl o describesl o thel o affectivel o aspectl o ofl o learningl o
effectivelocommunicationlostrategies?
a. “Thelonurseloshouldlouseloclear,lodirectlostatementslousingloobjectivelowords.”
b. “Thelonurselouseslobodylolanguagelothatloislocongruentlowithlotheloverballomessage.”
c. “Thelonurselobelieveslothatlopositivelocommunicationlostrategieslobuildloconfidence.”
d. “Thelonurselopracticesloassertiveloandloresponsiblelocommunicationlostrategies.”
ANS:C
Learningloinvolveslothreelodomains:lothelocognitiveloaspectslo(understandingloandlomeaning
),loaffectiveloaspectslo(feelings,lovalues,loandloattitudes),loandlopsychomotorloaspectslo(phys
icallocapability).Learninglobasiclocommunicationloskillsloinvolveslothelocognitivelodomain;l
obuildingloconfidencelothroughloalobeliefloinlothelovalueloandloimpactlooflopositivelocommun
icationloislotheloaffectivelodomain;loandloputtingloskillslointoloactionloislothelopsychomotorlo
domain.DIF:loComprehensionloREF:lop.lo13loTOP:loIntegratedloProcess:loCommunicationlo
andl o DocumentationloMSC:loPsychosocialloIntegrity
2. Thelonurselomanagerloaskslothelostafflonurselotoloworkloanloextraloshift.loWhichlores
ponselobylothelostafflonurseloisloassertiveloandlobasedloonlorationallobeliefs?
a. “Ilodon’tlowantloyouloupset,losoloIlowillloworkloextra.”
b. “WhylodoloIloalwayslohavelotolocoverloextraloshifts?”
c. “Iloamlonotloablelotoloworkloanloextraloshift.”
d. “Ifloyoulocan’tlofindloanyoneloelse,loIlowilllodoloit.”
ANS:C
Thelostafflonurselomayloturnlodownloevenloaloreasonablelorequest;loanloassertiveloresponseloa
voidsloirrationallobeliefs.loIrrationallobeliefslooccurloasloaloresultlooflobeingloanxiousloaboutlo
assertivenessloorlofocusingloonlopossiblelonegativelooutcomes.DIF:loAnalysisloREF:lop.lo8lo
TOP:loIntegratedloProcess:loCommunicationloandloDocumentationloMSC:loSafeloandloEffe
ctiveloCareloEnvironment:loManagementloofloCare
, 3. Alonurselomanagerlooffersloalostafflonurseloalochoicelobetweenloworkinglo8-loorlo12-
hourloshifts.loWhichlostatement,loiflomadelobylothelostafflonurse,loislononassertiveloandlo
mayloresultloinloalofrustratedloresponselofromlothelonurselomanager?
a. “Ilowantlotolodecidelotheloshiftsloforloalllooflothelootherlostafflonurses.”
b. “Dolowhateverloyoulowant.loItlodoesn’tloreallylomatterlotolome.”
c. “Thankloyouloforloofferinglomeloalochoice.loIlopreferlo12-hourloshifts.”
d. “YoulowillloneverlobeloablelotologivelomelowhatloIloreallylowantlotolowork.”
ANS:B
Alostatementlothatloallowslootherslotolomakelodecisionsloforloalopersonloisloanloexamplelooflo
alononassertivelostylelooflocommunication;lotheloresponselooflootherslotoloalononassertivelost
atementlomayloincludelodisrespect,loguilt,loanger,loorlofrustration.loStatementslothatlomakelo
choicesloforloothersloorlothatloareloaccusationsloareloexamplesloofloaggressivelostylesloofloco
mmunication;lotheloresponselooflootherslotoloanloaggressivelostatementlomayloincludelohurt,l
odefensiveness,loorlohumiliation.loAlostatementlothatloallowslomakingloone’sloownlodecision
sloisloanloexampleloofloassertivelostylelooflocommunication;lotheloresponselooflootherslotoloan
loassertivelostatementlomayloincludelomutuallorespect.DIF:loAnalysisloREF:lop.lo7loTOP:loInt
egratedloProcess:loCommunicationloandloDocumentationloMSC:loSafeloandloEffectiveloCar
eloEnvironment:loManagementloofloCare
4. Thelonurseloisloprovidinglocarelotoloalopatientlowholowasloadmittedlowithloheartlofailu
re.loThelopatientlohaslonotlobeenlofollowinglotheloprescribedlodietloorlotakinglotheloprescr
ibedlomedications.loWhichlotypelooflocommunicationloapproachloislomostloimportantlofo
rlothelonurselotolouselowithlothislopatientlotolofacilitateloalochangeloinloself-
carelobehavior?
a. Authoritative,lohonest,loandlooutrightlocommunication
b. Assertive,loresponsible,loandlocaringlocommunication
c. Aggressive,losympathetic,loandlorealisticlocommunication
d. Positive,loexpert,loandlofocusedlocommunication
ANS:B
Communicationlomustlobelotechnicallyloresponsible,loassertive,loandlocaringlotolofacilitatelo
alochangeloinlobehavior.DIF:loKnowledge/ComprehensionloREF:lop.lo13loTOP:loIntegratedl
o Process:loCommunicationloandloDocumentationloMSC:loPsychosocialloIntegrity
5. Whichl o arel o examplesl o ofl o al o nursel o whol o isl o communicatingl o responsibly?l o (
Selectl o alllothatloapply)
a. Thelonurselousesl o profanityl o tol o respondl o tol o aloclientl o wholoisl o intoxicatedl o and
l o verballyloabusive.
b. Thelonurselohelpsloaloclientlotalklotolofamilylomembersloaboutlodiscont
inuinglochemotherapy.
Communication in Nursing 10th Edition
Julia Balzer Riley
, TableloofloContents
Chapterlo1:loResponsible,loAssertive,loCaringloCommunicationloinloNursingl
oChapterlo2:loTheloClient-
NurseloRelationship:loAloHelpingloRelationshiploChapterlo3:loSolvingloPro
blemsloTogether
Chapterlo4:loUnderstandingloEachloOther:loCommunicationloandloCu
ltureloChapterlo5:loDemonstratingloWarmth
Chapterlo6:loShowingloRespectlo
Chapterlo7:loBeingloGenuineloCh
apterlo8:loBeingloEmpatheticloCh
apterlo9:loUsingloSelf-
DisclosureloChapterlo10:loBeinglo
specificloChapterlo11:loAskinglo
QuestionsloChapterlo12:loExpressi
ngloOpinionsloChapterlo13:loUsin
gloHumor
Chapterlo14:loEmbracinglotheloSpiritualloJourneyloofloHealthloCaring,loMeaningloMakingl
oChapterlo15:loRequestingloSupport
Chapterlo16:loOvercomingloEvaluationloAnxiety
loChapterlo17:loWorkinglowithloFeedbacklo
Chapterlo18:loUsingloRelaxationlotechnique
Chapterlo19:loIncorporatingloImageryloinloProfessionalloPracticeloandloSelf-
CareloChapterlo20loIncorporatingloPositiveloSelf-Talk
Chapterlo21:l o LearninglotoloWorkloTogetherloinloGroups
Chapterlo22:loTheloChangingloWorldloofloElectronicloCommunic
ationloChapterlo23:loLearningloConfrontationloskills
Chapterlo24:loRefusingloUnreasonableloRequests
Chapterlo25:loCommunicatingloAssertivelyloandloResponsiblylowithloDistressedloClientsloandloColl
eaguesloChapterlo26:loCommunicatingloAssertivelyloandloResponsiblylowithloAggressiveloClientslo
andloColleaguesloChapterlo27:loCommunicatingloAssertivelyloandloResponsiblylowithloUnpopular
loClients
Chapterlo29:loCommunicatingloatlotheloEnd-of-
LifeloChapterlo30:loContinuinglotheloCommit
ment
,BalzerloRiley:loCommunicationloinloNursing,lo10thloEdition
Chapterlo1:loResponsible,loAssertive,loCaringloCommunicationloinloNursing
TestloBankloMulti
pleloChoice
1. Whichl o statementl o describesl o thel o affectivel o aspectl o ofl o learningl o
effectivelocommunicationlostrategies?
a. “Thelonurseloshouldlouseloclear,lodirectlostatementslousingloobjectivelowords.”
b. “Thelonurselouseslobodylolanguagelothatloislocongruentlowithlotheloverballomessage.”
c. “Thelonurselobelieveslothatlopositivelocommunicationlostrategieslobuildloconfidence.”
d. “Thelonurselopracticesloassertiveloandloresponsiblelocommunicationlostrategies.”
ANS:C
Learningloinvolveslothreelodomains:lothelocognitiveloaspectslo(understandingloandlomeaning
),loaffectiveloaspectslo(feelings,lovalues,loandloattitudes),loandlopsychomotorloaspectslo(phys
icallocapability).Learninglobasiclocommunicationloskillsloinvolveslothelocognitivelodomain;l
obuildingloconfidencelothroughloalobeliefloinlothelovalueloandloimpactlooflopositivelocommun
icationloislotheloaffectivelodomain;loandloputtingloskillslointoloactionloislothelopsychomotorlo
domain.DIF:loComprehensionloREF:lop.lo13loTOP:loIntegratedloProcess:loCommunicationlo
andl o DocumentationloMSC:loPsychosocialloIntegrity
2. Thelonurselomanagerloaskslothelostafflonurselotoloworkloanloextraloshift.loWhichlores
ponselobylothelostafflonurseloisloassertiveloandlobasedloonlorationallobeliefs?
a. “Ilodon’tlowantloyouloupset,losoloIlowillloworkloextra.”
b. “WhylodoloIloalwayslohavelotolocoverloextraloshifts?”
c. “Iloamlonotloablelotoloworkloanloextraloshift.”
d. “Ifloyoulocan’tlofindloanyoneloelse,loIlowilllodoloit.”
ANS:C
Thelostafflonurselomayloturnlodownloevenloaloreasonablelorequest;loanloassertiveloresponseloa
voidsloirrationallobeliefs.loIrrationallobeliefslooccurloasloaloresultlooflobeingloanxiousloaboutlo
assertivenessloorlofocusingloonlopossiblelonegativelooutcomes.DIF:loAnalysisloREF:lop.lo8lo
TOP:loIntegratedloProcess:loCommunicationloandloDocumentationloMSC:loSafeloandloEffe
ctiveloCareloEnvironment:loManagementloofloCare
, 3. Alonurselomanagerlooffersloalostafflonurseloalochoicelobetweenloworkinglo8-loorlo12-
hourloshifts.loWhichlostatement,loiflomadelobylothelostafflonurse,loislononassertiveloandlo
mayloresultloinloalofrustratedloresponselofromlothelonurselomanager?
a. “Ilowantlotolodecidelotheloshiftsloforloalllooflothelootherlostafflonurses.”
b. “Dolowhateverloyoulowant.loItlodoesn’tloreallylomatterlotolome.”
c. “Thankloyouloforloofferinglomeloalochoice.loIlopreferlo12-hourloshifts.”
d. “YoulowillloneverlobeloablelotologivelomelowhatloIloreallylowantlotolowork.”
ANS:B
Alostatementlothatloallowslootherslotolomakelodecisionsloforloalopersonloisloanloexamplelooflo
alononassertivelostylelooflocommunication;lotheloresponselooflootherslotoloalononassertivelost
atementlomayloincludelodisrespect,loguilt,loanger,loorlofrustration.loStatementslothatlomakelo
choicesloforloothersloorlothatloareloaccusationsloareloexamplesloofloaggressivelostylesloofloco
mmunication;lotheloresponselooflootherslotoloanloaggressivelostatementlomayloincludelohurt,l
odefensiveness,loorlohumiliation.loAlostatementlothatloallowslomakingloone’sloownlodecision
sloisloanloexampleloofloassertivelostylelooflocommunication;lotheloresponselooflootherslotoloan
loassertivelostatementlomayloincludelomutuallorespect.DIF:loAnalysisloREF:lop.lo7loTOP:loInt
egratedloProcess:loCommunicationloandloDocumentationloMSC:loSafeloandloEffectiveloCar
eloEnvironment:loManagementloofloCare
4. Thelonurseloisloprovidinglocarelotoloalopatientlowholowasloadmittedlowithloheartlofailu
re.loThelopatientlohaslonotlobeenlofollowinglotheloprescribedlodietloorlotakinglotheloprescr
ibedlomedications.loWhichlotypelooflocommunicationloapproachloislomostloimportantlofo
rlothelonurselotolouselowithlothislopatientlotolofacilitateloalochangeloinloself-
carelobehavior?
a. Authoritative,lohonest,loandlooutrightlocommunication
b. Assertive,loresponsible,loandlocaringlocommunication
c. Aggressive,losympathetic,loandlorealisticlocommunication
d. Positive,loexpert,loandlofocusedlocommunication
ANS:B
Communicationlomustlobelotechnicallyloresponsible,loassertive,loandlocaringlotolofacilitatelo
alochangeloinlobehavior.DIF:loKnowledge/ComprehensionloREF:lop.lo13loTOP:loIntegratedl
o Process:loCommunicationloandloDocumentationloMSC:loPsychosocialloIntegrity
5. Whichl o arel o examplesl o ofl o al o nursel o whol o isl o communicatingl o responsibly?l o (
Selectl o alllothatloapply)
a. Thelonurselousesl o profanityl o tol o respondl o tol o aloclientl o wholoisl o intoxicatedl o and
l o verballyloabusive.
b. Thelonurselohelpsloaloclientlotalklotolofamilylomembersloaboutlodiscont
inuinglochemotherapy.
