C235 TRAINING AND DEVELOPMENT
WGU EXAM QUESTIONS AND
ANSWERS 100% CORRECT
4 Cs - ANSWER-Communication skills, collaboration skills, cognitive skills, and
consulting skills.
ABC Rule - ANSWER-A way in which to deliver both positive and negative feedback
that is non-accusatory and non-inflammatory ("When you do A, then I feel B, and the
organizational consequences are C").
ADDIE Model - ANSWER-A common framework for training and development where
the five steps in the model are Assessment, Design, Development, Implementation, and
Evaluation.
ASTD Competency Model - ANSWER-States the competencies needed by trainers and
facilitators, including "foundational" competencies, such as interpersonal skills (e.g.,
communicating effectively), business and management knowledge (e.g., thinking
strategically), and personal traits (e.g., adaptability).
Action Learning - ANSWER-An approach to leadership development that integrates
classroom learning and on-the-job learning by working on real problems.
Alternation Rankins - ANSWER-A ranking approach where a supervisor will identify the
top and bottom performers, remove their names from the group of ratees, and repeat
this process until all employees are ranked.
Action Plan - ANSWER-A plan developed at the end of training to aid in transfer,
overcoming potential obstacles back at work, and avoiding relapse.
Behavior Model Training - ANSWER-One well-researched approach to developing
leaders in a classroom setting, particularly at the supervisory level.
Behavioral Related Anchor Ranking Scales - ANSWER-A ratings approach where
several dimensions of job performance are drawn from a job analysis and "anchored" at
each of several points with statements of behavior reflecting the level of performanc
Blended Learning - ANSWER-All information and knowledge sharing that has been
done in class traditionally through lecture is "flipped" to an online environment and class
time is used instead for discussion, synthesis, and application.
WGU EXAM QUESTIONS AND
ANSWERS 100% CORRECT
4 Cs - ANSWER-Communication skills, collaboration skills, cognitive skills, and
consulting skills.
ABC Rule - ANSWER-A way in which to deliver both positive and negative feedback
that is non-accusatory and non-inflammatory ("When you do A, then I feel B, and the
organizational consequences are C").
ADDIE Model - ANSWER-A common framework for training and development where
the five steps in the model are Assessment, Design, Development, Implementation, and
Evaluation.
ASTD Competency Model - ANSWER-States the competencies needed by trainers and
facilitators, including "foundational" competencies, such as interpersonal skills (e.g.,
communicating effectively), business and management knowledge (e.g., thinking
strategically), and personal traits (e.g., adaptability).
Action Learning - ANSWER-An approach to leadership development that integrates
classroom learning and on-the-job learning by working on real problems.
Alternation Rankins - ANSWER-A ranking approach where a supervisor will identify the
top and bottom performers, remove their names from the group of ratees, and repeat
this process until all employees are ranked.
Action Plan - ANSWER-A plan developed at the end of training to aid in transfer,
overcoming potential obstacles back at work, and avoiding relapse.
Behavior Model Training - ANSWER-One well-researched approach to developing
leaders in a classroom setting, particularly at the supervisory level.
Behavioral Related Anchor Ranking Scales - ANSWER-A ratings approach where
several dimensions of job performance are drawn from a job analysis and "anchored" at
each of several points with statements of behavior reflecting the level of performanc
Blended Learning - ANSWER-All information and knowledge sharing that has been
done in class traditionally through lecture is "flipped" to an online environment and class
time is used instead for discussion, synthesis, and application.
