Operations Management,14th Edition
by William Stevenson Chapters 1 - 19
,TablecofcContents
Chapterc01cIntroductionctocOperationscManagementcCha
pterc02cCompetitiveness,cStrategy,candcProductivitycChap
terc03cForecasting
Chapterc04cProductcandcServicecDesignc
Chapterc04ScReliability
Chapterc05cStrategiccCapacitycPlanningcforcProductscandcServicescC
hapterc05ScDecisioncTheory
Chapterc06cProcesscSelectioncandcFacilitycLayoutcC
hapterc07cWorkcDesigncandcMeasurementcChapte
rc07ScLearningcCurves
Chapterc08cLocationcPlanningcandcAnalysiscC
hapterc08ScThecTransportationcModelcChapt
erc09cManagementcofcQualitycChapterc10c
QualitycControl
Chapterc10ScAcceptancecSampling
Chapterc11cAggregatecPlanningcandcMastercSchedulingc
Chapterc12cMRPcandcERP
Chapterc13cInventorycManagementc
Chapterc14cJITcandcLeancOperationsc
Chapterc14ScMaintenance
Chapterc15cSupplycChaincManagementc
Chapterc16cScheduling
Chapterc17cProjectcManagement
,Chapterc18cManagementcofcWaitingcLinesc
Chapterc19cLinearcProgramming
Chapter 01 Introduction to Operations Management
c c c c c
Student:
1. Operationscmanagerscarecresponsiblecforcassessingcconsumercwantscandcneedscandcsellingcandcpr
omotingcthecorganization'scgoodscorcservices.
True False
2. Often,ctheccollectivecsuccesscorcfailurecofccompanies'coperationscfunctionscwillcimpactcthecabilit
ycofcacnationctoccompetecwithcothercnations.
True False
3. Companiescareceithercproducingcgoodscorcdeliveringcservices.cThiscmeanscthatconlyconecofcthectwoc
typescofcoperationscmanagementcstrategiescarecused.
True False
4. Operations,cmarketing,candcfinancecfunctioncindependentlycofceachcothercincmostcor
ganizations.
True False
5. Thecgreatercthecdegreecofccustomercinvolvement,cthecmorecchallengingcthecdesigncandcm
anagementcofcoperations.
True False
, 6. Goodscproducingcorganizationscarecnotcinvolvedcincservicecactivities.cTr
ue False
7. Servicecoperationscrequirecadditionalcinventorycbecausecofcthecunpredictabilitycofcconsumercde
mand.
True False
8. Thecvaluecofcoutputsciscmeasuredcbycthecpricesccustomerscarecwillingctocpaycforcgoodscorcser
vices.
True False
9. Thecusecofcmodelscwillcguaranteecthecbestcpossiblecdecisions.cTr
ue False
10. Peoplecwhocworkcincthecfieldcofcoperationscshouldchavecskillscthatcincludecbothcknowledgecandc
peoplecskills.
True False
11. Assemblyclinescachievedcproductivitycbutcatcthecexpensecofcstandardcofcliving.cTru
e False
12. Thecoperationscmanagerchascprimarycresponsibilitycforcmakingcoperationscsystemcdesigncde
cisions,csuchcascsystemccapacitycandclocationcofcfacilities.
True False
13. Thecwordc"technology"ciscusedconlyctocreferctoc"informationctechnology".
True False