, QUESTION 1 1. Individual behaviours Describe how the
physical layout of the environment influences customer
movements and behaviors. Support your answer with a
screenshot or image of the environment. (3) 2. Social
Interactions How does the design of the space promote or
inhibit social interactions between customers and service
employees, or among customers? Support your answer
with a screenshot or image of the environment. (3) 3.
Environment and cognition What cognitive reactions do
customers and employees display in response to the
environment? Support your answer with a screenshot or
image of the environment. (3) 4. Environment and emotion
Observe and describe the emotional responses customers
exhibit. For instance, are they calm, frustrated, or happy?
Support your answer with a screenshot or image of the
environment. (3) 4. Environment and physiology Are there
any visible physiological reactions to the environment?
Support your answer with a screenshot or image of the
environment (3) 10
1 Individual Behaviors:
How Layout Affects Movements and
Behaviors: Here, observe how elements like
aisles, displays, seating arrangements, and
lighting direct customers through the space. For
instance, wide aisles might encourage browsing,
physical layout of the environment influences customer
movements and behaviors. Support your answer with a
screenshot or image of the environment. (3) 2. Social
Interactions How does the design of the space promote or
inhibit social interactions between customers and service
employees, or among customers? Support your answer
with a screenshot or image of the environment. (3) 3.
Environment and cognition What cognitive reactions do
customers and employees display in response to the
environment? Support your answer with a screenshot or
image of the environment. (3) 4. Environment and emotion
Observe and describe the emotional responses customers
exhibit. For instance, are they calm, frustrated, or happy?
Support your answer with a screenshot or image of the
environment. (3) 4. Environment and physiology Are there
any visible physiological reactions to the environment?
Support your answer with a screenshot or image of the
environment (3) 10
1 Individual Behaviors:
How Layout Affects Movements and
Behaviors: Here, observe how elements like
aisles, displays, seating arrangements, and
lighting direct customers through the space. For
instance, wide aisles might encourage browsing,
