BSW3703
OCTOBER/NOVEMBER EXAM 2024
UNIQUE NO.
DUE DATE: 2024
, BSW3703
October November Exam 2024
Unique Number:
Due Date: 2024
Community Work: Theories, Approaches and Models
QUESTION 1
1.1 Discuss the three basic and two advanced communication skills in
community work.
Basic communication skills:
1. Active listening: Paying attention to what others are saying without
interrupting, showing empathy and understanding.
2. Verbal communication: Using clear and appropriate language to convey
messages, while ensuring it resonates with the audience.
3. Non-verbal communication: Body language, facial expressions, and
gestures that complement verbal communication and convey empathy or
sincerity.
Advanced communication skills:
1. Conflict resolution: Managing disagreements or tensions through
effective dialogue and mediation.
2. Facilitation: Guiding group discussions or processes in a way that allows
everyone to participate meaningfully, ensuring the group's goals are met.
1.2 Discuss the application of basic and advanced communication skills based on
the case study.
Basic skills: In the case study, the facilitator must practice active listening to
understand the community's concerns regarding teenage pregnancy and HIV.
Clear verbal communication is essential to speak openly about the issue of sex
OCTOBER/NOVEMBER EXAM 2024
UNIQUE NO.
DUE DATE: 2024
, BSW3703
October November Exam 2024
Unique Number:
Due Date: 2024
Community Work: Theories, Approaches and Models
QUESTION 1
1.1 Discuss the three basic and two advanced communication skills in
community work.
Basic communication skills:
1. Active listening: Paying attention to what others are saying without
interrupting, showing empathy and understanding.
2. Verbal communication: Using clear and appropriate language to convey
messages, while ensuring it resonates with the audience.
3. Non-verbal communication: Body language, facial expressions, and
gestures that complement verbal communication and convey empathy or
sincerity.
Advanced communication skills:
1. Conflict resolution: Managing disagreements or tensions through
effective dialogue and mediation.
2. Facilitation: Guiding group discussions or processes in a way that allows
everyone to participate meaningfully, ensuring the group's goals are met.
1.2 Discuss the application of basic and advanced communication skills based on
the case study.
Basic skills: In the case study, the facilitator must practice active listening to
understand the community's concerns regarding teenage pregnancy and HIV.
Clear verbal communication is essential to speak openly about the issue of sex
