, QUESTION 1 [25 marks] Read the following scenario and
then answer the questions that follow. Godfrey Makobane
is the plant manager of a light assembly plant in Cape
Town. Approximately a year ago, Melvin Alers, the plant
manager from a similar facility in Gauteng, visited the
Cape Town plant. During the visit, the two managers
compared various metrics, including absenteeism and
turnover rates. Melvin's plant reported an average
absenteeism and turnover rate of 5% each. In contrast,
Godfrey discovered that his Cape Town plant had much
higher rates: 10% absenteeism and 12% turnover.
Concerned about these discrepancies, Godfrey met with
his HR manager, Ms Amusa, and his two supervisors to
address the issue. During the meeting, Nomvuyo Bekwa,
one of the supervisors, suggested that there might be a
connection between job satisfaction and the high rates of
absenteeism and turnover at the Cape Town plant. A
consultant was hired to investigate further, and a job
satisfaction survey was administered to the Cape Town
employees. The results of the survey were summarised as
follows: Job Satisfaction category Percentage (%) of
satisfied employees (Happy) Percentage (%) of
dissatisfied employees (unhappy) The job itself 40% 60%
Relationships with co-workers 49% 51% Immediate
supervisor 45% 55% Career development/promotions
37% 63% Compensation and benefits 20% 80% The work
environment 35% 65% Godfrey was surprised by the low
levels of job satisfaction reflected in the survey results,
which were far below what he had anticipated for the
then answer the questions that follow. Godfrey Makobane
is the plant manager of a light assembly plant in Cape
Town. Approximately a year ago, Melvin Alers, the plant
manager from a similar facility in Gauteng, visited the
Cape Town plant. During the visit, the two managers
compared various metrics, including absenteeism and
turnover rates. Melvin's plant reported an average
absenteeism and turnover rate of 5% each. In contrast,
Godfrey discovered that his Cape Town plant had much
higher rates: 10% absenteeism and 12% turnover.
Concerned about these discrepancies, Godfrey met with
his HR manager, Ms Amusa, and his two supervisors to
address the issue. During the meeting, Nomvuyo Bekwa,
one of the supervisors, suggested that there might be a
connection between job satisfaction and the high rates of
absenteeism and turnover at the Cape Town plant. A
consultant was hired to investigate further, and a job
satisfaction survey was administered to the Cape Town
employees. The results of the survey were summarised as
follows: Job Satisfaction category Percentage (%) of
satisfied employees (Happy) Percentage (%) of
dissatisfied employees (unhappy) The job itself 40% 60%
Relationships with co-workers 49% 51% Immediate
supervisor 45% 55% Career development/promotions
37% 63% Compensation and benefits 20% 80% The work
environment 35% 65% Godfrey was surprised by the low
levels of job satisfaction reflected in the survey results,
which were far below what he had anticipated for the
