NUR2158 MODULE 8 WRITTEN ASSIGNMENT THE CASE OF
MRS G CLIENT CENTRED COMMUNICATION ANSWERS
UPDATED 2022
What type of information is protected by the HIPAA Privacy Rule?
A.Patients' financial records
B.Patients' medical records
C.All of the above - ANSWER: C.All of the above
Alicia is a medical office assistant. She is responsible for processing incoming mail.
One of the pieces of mail that she opens includes a denied insurance claim for
someone that she knows. Can she share this information with her friends?
yes or no - ANSWER: no
What should an assistant do with an incoming piece of mail with the notation
PRIVATE?
A.Open the piece of mail
B.Forward the piece of mail to the person to whom it is addressed
C.Discard the piece of mail - ANSWER: B.Forward the piece of mail to the person to
whom it is addressed
Using a procedure to process incoming mail takes more time than not using a
procedure.
true or false - ANSWER: false
Assistants should open envelopes by sliding their finger under the sealing flap and
then sliding it across the top edge to the other side
true or false - ANSWER: false
If the contents of a piece of mail do not include the name and return address of the
sender, what should be done with the envelope?
A.It should be discarded.
B.It should be kept with the contents. - ANSWER: B.It should be kept with the
contents
How often must assistants check for e-mails and faxes?
A.Once a day
B.Once a week
C.Several times a day
D.Whenever they remember to - ANSWER: D.Several times a day
How should mail be routed?
A.According to whom it is addressed
B.According to from whom it is sent - ANSWER: B.According to whom it is addressed
, What type(s) of mail may assistants be instructed to handle?
A.Hospital reports
B.Personal mail
C.Referral requests
D.Requests for copies of medical records
E.All of the above - ANSWER: D.Requests for copies of medical records
What should Rory do with The Daily Report, the local newspaper?
A.Route it to Dr. Wilkes
B.Route it to Randy
C.Put it in the waiting area
D.Discard it - ANSWER: C.Put it in the waiting area
Rory should route a patient's request for medical records to Dr. Wilkes.
true or false - ANSWER: false
Rory should route payments to herself.
true or false - ANSWER: true
What should Rory do with promotional literature about a new blood pressure
medication?
A.Discard it
B.Put it in the waiting area
C.Route it to Dr. Wilkes
D.Put it with the pharmaceutical samples - ANSWER: C.Route it to Dr. Wilkes
When sorting mail, where should the most urgent and important mail be placed?
A.At the bottom of the pile
B.At the top of the pile - ANSWER: B.At the top of the pile
Which type of mail is the least urgent and important?
A.Referral reports
B.Professional journals
C.Personal mail D.Advertisements
E.Express Mail - ANSWER: D.Advertisements
What is the correct order for processing incoming mail?
A.Opening the mail, sorting the mail, and routing the mail
B.Sorting the mail, opening the mail, and routing the mail
C.Opening the mail, routing the mail, and sorting the mail
D.Routing the mail, sorting the mail, and opening the mail
E.Routing the mail, opening the mail, and sorting the mail - ANSWER: C.Opening the
mail, routing the mail, and sorting the mail
Preparing a letter for another person to respond to is called _____. - ANSWER:
annotating
MRS G CLIENT CENTRED COMMUNICATION ANSWERS
UPDATED 2022
What type of information is protected by the HIPAA Privacy Rule?
A.Patients' financial records
B.Patients' medical records
C.All of the above - ANSWER: C.All of the above
Alicia is a medical office assistant. She is responsible for processing incoming mail.
One of the pieces of mail that she opens includes a denied insurance claim for
someone that she knows. Can she share this information with her friends?
yes or no - ANSWER: no
What should an assistant do with an incoming piece of mail with the notation
PRIVATE?
A.Open the piece of mail
B.Forward the piece of mail to the person to whom it is addressed
C.Discard the piece of mail - ANSWER: B.Forward the piece of mail to the person to
whom it is addressed
Using a procedure to process incoming mail takes more time than not using a
procedure.
true or false - ANSWER: false
Assistants should open envelopes by sliding their finger under the sealing flap and
then sliding it across the top edge to the other side
true or false - ANSWER: false
If the contents of a piece of mail do not include the name and return address of the
sender, what should be done with the envelope?
A.It should be discarded.
B.It should be kept with the contents. - ANSWER: B.It should be kept with the
contents
How often must assistants check for e-mails and faxes?
A.Once a day
B.Once a week
C.Several times a day
D.Whenever they remember to - ANSWER: D.Several times a day
How should mail be routed?
A.According to whom it is addressed
B.According to from whom it is sent - ANSWER: B.According to whom it is addressed
, What type(s) of mail may assistants be instructed to handle?
A.Hospital reports
B.Personal mail
C.Referral requests
D.Requests for copies of medical records
E.All of the above - ANSWER: D.Requests for copies of medical records
What should Rory do with The Daily Report, the local newspaper?
A.Route it to Dr. Wilkes
B.Route it to Randy
C.Put it in the waiting area
D.Discard it - ANSWER: C.Put it in the waiting area
Rory should route a patient's request for medical records to Dr. Wilkes.
true or false - ANSWER: false
Rory should route payments to herself.
true or false - ANSWER: true
What should Rory do with promotional literature about a new blood pressure
medication?
A.Discard it
B.Put it in the waiting area
C.Route it to Dr. Wilkes
D.Put it with the pharmaceutical samples - ANSWER: C.Route it to Dr. Wilkes
When sorting mail, where should the most urgent and important mail be placed?
A.At the bottom of the pile
B.At the top of the pile - ANSWER: B.At the top of the pile
Which type of mail is the least urgent and important?
A.Referral reports
B.Professional journals
C.Personal mail D.Advertisements
E.Express Mail - ANSWER: D.Advertisements
What is the correct order for processing incoming mail?
A.Opening the mail, sorting the mail, and routing the mail
B.Sorting the mail, opening the mail, and routing the mail
C.Opening the mail, routing the mail, and sorting the mail
D.Routing the mail, sorting the mail, and opening the mail
E.Routing the mail, opening the mail, and sorting the mail - ANSWER: C.Opening the
mail, routing the mail, and sorting the mail
Preparing a letter for another person to respond to is called _____. - ANSWER:
annotating
