DISA HBSS 201 ADMIN ePO5.1(2023) EXAM 100
QUESTIONS AND CORRECT ANSWERS (100% VERIFIED
ANSWERS) |AGRADE
Users at Ursa Major Solar are trying to create Opportunities. When populating a
custom picklist field, the users receive errors. Additionally, when the users select
either of the two values in the picklist, they receive different error messages above
the field and are unable to save the Opportunities. Why is this error likely occurring?
- ANSWER: The picklist field has contradicting validation rules.
What should a System Administrator do to organize the fields available on a report? -
ANSWER: Create a custom report type.
Customers complain that they do not know when Comments have been added to
their Cases. - ANSWER: Enable Case Comment Notification to Contacts.
Ursa Major Solar's administrator created a new account record type, but when
marketing users are creating new account records, they are unable to choose the
new record type. What are two potential causes of this issue? - ANSWER: 1. The
record type is disabled on the marketing user profile. 2. The record type is
deactivated.
An Administrator at Ursa Major Solar is converting a lead and needs to capture
custom lead data on the converted contact. What should the administrator do to
accomplish this goal? - ANSWER: Map custom lead fields to custom contact fields.
An administrator for Ursa Major Solar wants to allow internal users to view a
dashboard as a Sales Manager within a given sales region. How can this be
configured? - ANSWER: Create a dashboard to run as a specified user.
Universal Containers has a sales team focused on renewals. They will use many of
the same Opportunity fields as other teams, but need different Stage values. -
ANSWER: Stage Selected Values in the Sales Processes
Which Salesforce tool should an administrator use to better understand all of the
configuration changes that have been made from January 1 through July 1? -
ANSWER: Setup Audit Trail
A System Administrator enables Case Feed Actions and Feed Items in Support
Settings. With the appropriate Profile permissions enabled, what change will users
see? - ANSWER: Cases will use Feed Layouts rather than standard Page Layouts.
A System Administrator will use the Import Wizard to update existing Account
records. Which values can the Import Wizard use to find matching records? -
ANSWER: Account Name and Site fields
, An administrator at Ursa Major Solar is configuring a workflow rule. What are two
considerations for an administrator in this situation? - ANSWER: 1. Rule actions can
take place immediately or can be time based. 2. Rules can be evaluated when
records are created or edited.
Ursa Major Solar is using products and price books. Which two items should an
administrator take into considerations about these features? - ANSWER: 1. The
standard and list price for a product can be listed in more than one currency. 2. A
product can have a different list price in different price books.
An administrator at Ursa Major Solar is setting up case feed. What should the
administrator consider? - ANSWER: Chatter feed tracking must be enabled for the
case object.
Universal Containers wants to automatically assign a Task to account managers
when a customer's agreement is about to expire. How should a System
Administrator configure this functionality? - ANSWER: Create a Time-based
Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Which set of Salesforce records is exported by choosing the "Export All" option
instead of "Export" in Data Loader? - ANSWER: Records for a specified object
including records in the recycle bin.
Ursa Major Solar has the following environment and requirements:
1. Critical, high-priority accounts have an assigned District Manager, Sales
Representative, Inside Sales Representative, and Customer Service Representative.
2. The Sales Manager wants to prevent these accounts from being inadvertently
contacted more than once on the same day. 3. The Sales Manager wants to report
on various customer interactions. How should the administrator fulfill these
requirements? - ANSWER: Log a separate task, call, or activity on the account.
At Ursa Major Solar, an administrator has set up a new user. The user needs to
activate the account before the email link expires by default. How long does the user
have before the link expires? - ANSWER: 7 days
A System Administrator creates a Workflow Rule that assigns a task to a support
manager role when a case is escalated. The case owner is complaining about being
assigned these tasks. What should a System Administrator do to correct this issue? -
ANSWER: Make sure there is only one user in the role.
What are two ways to customize basic reports using Lightning Experience? -
ANSWER: 1. By adding a filter 2. By adding a chart
Ursa Major Solar customers are starting to request custom-sized solar panels, which
are currently unavailable in the standard inventory. Management has decided to add
custom sizing as an add-on item in Salesforce. The administrator needs to allow sales
users to add custom sizing to the total opportunity sale. What should the
QUESTIONS AND CORRECT ANSWERS (100% VERIFIED
ANSWERS) |AGRADE
Users at Ursa Major Solar are trying to create Opportunities. When populating a
custom picklist field, the users receive errors. Additionally, when the users select
either of the two values in the picklist, they receive different error messages above
the field and are unable to save the Opportunities. Why is this error likely occurring?
- ANSWER: The picklist field has contradicting validation rules.
What should a System Administrator do to organize the fields available on a report? -
ANSWER: Create a custom report type.
Customers complain that they do not know when Comments have been added to
their Cases. - ANSWER: Enable Case Comment Notification to Contacts.
Ursa Major Solar's administrator created a new account record type, but when
marketing users are creating new account records, they are unable to choose the
new record type. What are two potential causes of this issue? - ANSWER: 1. The
record type is disabled on the marketing user profile. 2. The record type is
deactivated.
An Administrator at Ursa Major Solar is converting a lead and needs to capture
custom lead data on the converted contact. What should the administrator do to
accomplish this goal? - ANSWER: Map custom lead fields to custom contact fields.
An administrator for Ursa Major Solar wants to allow internal users to view a
dashboard as a Sales Manager within a given sales region. How can this be
configured? - ANSWER: Create a dashboard to run as a specified user.
Universal Containers has a sales team focused on renewals. They will use many of
the same Opportunity fields as other teams, but need different Stage values. -
ANSWER: Stage Selected Values in the Sales Processes
Which Salesforce tool should an administrator use to better understand all of the
configuration changes that have been made from January 1 through July 1? -
ANSWER: Setup Audit Trail
A System Administrator enables Case Feed Actions and Feed Items in Support
Settings. With the appropriate Profile permissions enabled, what change will users
see? - ANSWER: Cases will use Feed Layouts rather than standard Page Layouts.
A System Administrator will use the Import Wizard to update existing Account
records. Which values can the Import Wizard use to find matching records? -
ANSWER: Account Name and Site fields
, An administrator at Ursa Major Solar is configuring a workflow rule. What are two
considerations for an administrator in this situation? - ANSWER: 1. Rule actions can
take place immediately or can be time based. 2. Rules can be evaluated when
records are created or edited.
Ursa Major Solar is using products and price books. Which two items should an
administrator take into considerations about these features? - ANSWER: 1. The
standard and list price for a product can be listed in more than one currency. 2. A
product can have a different list price in different price books.
An administrator at Ursa Major Solar is setting up case feed. What should the
administrator consider? - ANSWER: Chatter feed tracking must be enabled for the
case object.
Universal Containers wants to automatically assign a Task to account managers
when a customer's agreement is about to expire. How should a System
Administrator configure this functionality? - ANSWER: Create a Time-based
Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Which set of Salesforce records is exported by choosing the "Export All" option
instead of "Export" in Data Loader? - ANSWER: Records for a specified object
including records in the recycle bin.
Ursa Major Solar has the following environment and requirements:
1. Critical, high-priority accounts have an assigned District Manager, Sales
Representative, Inside Sales Representative, and Customer Service Representative.
2. The Sales Manager wants to prevent these accounts from being inadvertently
contacted more than once on the same day. 3. The Sales Manager wants to report
on various customer interactions. How should the administrator fulfill these
requirements? - ANSWER: Log a separate task, call, or activity on the account.
At Ursa Major Solar, an administrator has set up a new user. The user needs to
activate the account before the email link expires by default. How long does the user
have before the link expires? - ANSWER: 7 days
A System Administrator creates a Workflow Rule that assigns a task to a support
manager role when a case is escalated. The case owner is complaining about being
assigned these tasks. What should a System Administrator do to correct this issue? -
ANSWER: Make sure there is only one user in the role.
What are two ways to customize basic reports using Lightning Experience? -
ANSWER: 1. By adding a filter 2. By adding a chart
Ursa Major Solar customers are starting to request custom-sized solar panels, which
are currently unavailable in the standard inventory. Management has decided to add
custom sizing as an add-on item in Salesforce. The administrator needs to allow sales
users to add custom sizing to the total opportunity sale. What should the
