Apple Device support 2024 Exam Study Guide Questions
With 100% Correct Answers |Rated A+
What do you need to back up your iPhone or iPad using iCloud? - ANS✔ Available iCloud
storage space
iCloud automatically backs up your iPhone or iPad each day. - ANS✔ True
What should you do to back up a device to a computer? - ANS✔ Manually initiate the backup
What must you do when you create an encrypted backup on your computer? - ANS✔ Store the
password somewhere safe
Which accessory do you need to migrate data from one iPhone to another using a wired
connection? - ANS✔ Lightning to USB 3 Camera Adapter
Which method lets you transfer data and content directly from your current device to your new
device? - ANS✔ Quick Start
Where do you complete steps that you skipped during Quick Start? - ANS✔ In Settings on your
new device
Which of the following should you turn off before you restore iPhone to factory settings? - ANS✔
Find My
Where on iPhone or iPad can you find the Erase All Content and Settings option? - ANS✔
Settings > General > Transfer or Reset
Where in Apple Configurator can you choose to restore a device to factory settings? - ANS✔
Actions > Restore
What happens if Find My is still turned on when you try to restore iPhone or iPad using a Mac? -
ANS✔ The restore attempt can't continue.
Which of the following is required to restore your data to your iPhone using iCloud? - ANS✔
iPhone reset to factory settings
Which of the following is required to restore your data to your iPhone from your Mac? - ANS✔A
USB or USB-C to Lightning cable
Which type of backup works with a currently setup iPhone or iPad? - ANS✔ Mac backup
Which of the following do you need to do on your iPhone before you restore from a Mac
backup? - ANS✔ Turn off Find My
Reviving a device restores its software and erases your content. - ANS✔ False
, What do you need to do first when you put a device in recovery mode? - ANS✔ Connect the
device to a Mac.
What other option do you have if your device can't be revived and is stuck on the Apple logo? -
ANS✔ Enter recovery mode and attempt to restore the device.
Apple Configurator backups are encrypted by default. - ANS✔ False
Which option can you access to view the current activity of Apple Configurator? - ANS✔ From
the Apple Configurator menu bar, choose Window > Activity.
When you use Apple Configurator to backup a device, Apple ID information is removed from the
backup. - ANS✔ False
Which setting lets your device join a cellular network while you travel internationally? - ANS✔
Data Roaming
What is an alternative method to turn off cellular data in Settings? - ANS✔ Turn on Airplane
Mode.
How do you eject the SIM tray from a device? - ANS✔ Insert a SIM-eject tool or paper clip into
the hole beside the tray.
What is required to set up Instant Hotspot? - ANS✔ Each device is signed in to iCloud with the
same Apple ID
Which Personal Hotspot option supports more than one connected device at a time? - ANS✔
Wi-Fi
When connecting to Personal Hotspot with Wi-Fi, what is the name of the network? - ANS✔
Your device name
Which connection option requires a Personal Hotspot password? - ANS✔ Wi-Fi
Which of the following won't disconnect a device from a Personal Hotspot? - ANS✔ Locking the
screen
How can you identify a secured Wi-Fi network when selecting a wireless network to join on
iPhone or iPad? - ANS✔A small lock icon appears beside the Wi-Fi icon.
Which option turns off Auto-Login when joining a captive network without valid credentials on
iPhone or iPad? - ANS✔ Without Internet
How do you access settings for managing private MAC addresses for a Wi-Fi network on
iPhone and iPad? - ANS✔ In Settings, tap Wi-Fi, then tap the info button of a Wi-Fi network.
Which devices can receive files that you send with AirDrop from iPhone or iPad? - ANS✔ Mac
computers
How can you control who can discover your iPhone or iPad when it's within Airdrop range? -
ANS✔ Set AirDrop to Contacts Only.
What can you do if you're having issues sending a file with Airdrop? - ANS✔ Adjust your
AirDrop receiving settings in Control Center.
Where on iPhone or iPad is the setting that keeps apps updated automatically? - ANS✔ In
Settings > App Store
What's the first action you should try when an app is unresponsive? - ANS✔ Force the app to
quit and reopen it.
What can you do if restarting apps and devices and updating apps doesn't improve app
behavior? - ANS✔ Update iOS or iPadOS.
With 100% Correct Answers |Rated A+
What do you need to back up your iPhone or iPad using iCloud? - ANS✔ Available iCloud
storage space
iCloud automatically backs up your iPhone or iPad each day. - ANS✔ True
What should you do to back up a device to a computer? - ANS✔ Manually initiate the backup
What must you do when you create an encrypted backup on your computer? - ANS✔ Store the
password somewhere safe
Which accessory do you need to migrate data from one iPhone to another using a wired
connection? - ANS✔ Lightning to USB 3 Camera Adapter
Which method lets you transfer data and content directly from your current device to your new
device? - ANS✔ Quick Start
Where do you complete steps that you skipped during Quick Start? - ANS✔ In Settings on your
new device
Which of the following should you turn off before you restore iPhone to factory settings? - ANS✔
Find My
Where on iPhone or iPad can you find the Erase All Content and Settings option? - ANS✔
Settings > General > Transfer or Reset
Where in Apple Configurator can you choose to restore a device to factory settings? - ANS✔
Actions > Restore
What happens if Find My is still turned on when you try to restore iPhone or iPad using a Mac? -
ANS✔ The restore attempt can't continue.
Which of the following is required to restore your data to your iPhone using iCloud? - ANS✔
iPhone reset to factory settings
Which of the following is required to restore your data to your iPhone from your Mac? - ANS✔A
USB or USB-C to Lightning cable
Which type of backup works with a currently setup iPhone or iPad? - ANS✔ Mac backup
Which of the following do you need to do on your iPhone before you restore from a Mac
backup? - ANS✔ Turn off Find My
Reviving a device restores its software and erases your content. - ANS✔ False
, What do you need to do first when you put a device in recovery mode? - ANS✔ Connect the
device to a Mac.
What other option do you have if your device can't be revived and is stuck on the Apple logo? -
ANS✔ Enter recovery mode and attempt to restore the device.
Apple Configurator backups are encrypted by default. - ANS✔ False
Which option can you access to view the current activity of Apple Configurator? - ANS✔ From
the Apple Configurator menu bar, choose Window > Activity.
When you use Apple Configurator to backup a device, Apple ID information is removed from the
backup. - ANS✔ False
Which setting lets your device join a cellular network while you travel internationally? - ANS✔
Data Roaming
What is an alternative method to turn off cellular data in Settings? - ANS✔ Turn on Airplane
Mode.
How do you eject the SIM tray from a device? - ANS✔ Insert a SIM-eject tool or paper clip into
the hole beside the tray.
What is required to set up Instant Hotspot? - ANS✔ Each device is signed in to iCloud with the
same Apple ID
Which Personal Hotspot option supports more than one connected device at a time? - ANS✔
Wi-Fi
When connecting to Personal Hotspot with Wi-Fi, what is the name of the network? - ANS✔
Your device name
Which connection option requires a Personal Hotspot password? - ANS✔ Wi-Fi
Which of the following won't disconnect a device from a Personal Hotspot? - ANS✔ Locking the
screen
How can you identify a secured Wi-Fi network when selecting a wireless network to join on
iPhone or iPad? - ANS✔A small lock icon appears beside the Wi-Fi icon.
Which option turns off Auto-Login when joining a captive network without valid credentials on
iPhone or iPad? - ANS✔ Without Internet
How do you access settings for managing private MAC addresses for a Wi-Fi network on
iPhone and iPad? - ANS✔ In Settings, tap Wi-Fi, then tap the info button of a Wi-Fi network.
Which devices can receive files that you send with AirDrop from iPhone or iPad? - ANS✔ Mac
computers
How can you control who can discover your iPhone or iPad when it's within Airdrop range? -
ANS✔ Set AirDrop to Contacts Only.
What can you do if you're having issues sending a file with Airdrop? - ANS✔ Adjust your
AirDrop receiving settings in Control Center.
Where on iPhone or iPad is the setting that keeps apps updated automatically? - ANS✔ In
Settings > App Store
What's the first action you should try when an app is unresponsive? - ANS✔ Force the app to
quit and reopen it.
What can you do if restarting apps and devices and updating apps doesn't improve app
behavior? - ANS✔ Update iOS or iPadOS.
