MGMT MPO FINAL EXAM LATEST UPDATED
Values - ANSWER ideals that guide one's thinking and behavior
- stable
- influenced by religion, parents, childhood experiences, etc
Personal Attitudes - ANSWER evaluates feelings or opinions about people, places
or objects
- positive or negative
- impact behavior
3 Main Components of Attitude - ANSWER Affective, Cognitive and behavioural
Affective Attitude - ANSWER I feel
Cognitive Attitude - ANSWER I think
Behavioural Attitude - ANSWER I intend
Organizational Commitment - ANSWER the extent t which an individual identifies
with an organization and commits to its goals
Employee Engagement - ANSWER where people employ and express themselves
physically, cognitively and emotionally during role performance
Perceived Organizational Support - ANSWER reflects the extent to which
employees believe that the organization values their contributions or genuinely cars
about their well being
Job Satisfaction - ANSWER an affective or emotional response toward various
facets of one's job
Need Fulfilment - ANSWER extent to which job allows individual to fulfill his or
her own needs, physiological or psychological thoughts/ideas that arouse behavior
Meets Expectations - ANSWER satisfaction results from meeting expectations
Value Attainment - ANSWER job allows for fulfillment f individual values
,Equity - ANSWER the perception of how fairly inputs relate to outputs
Disposition/Genetic Components - ANSWER satisfaction is related to personal
traits and genetic factors
Motivation - ANSWER psychological process that arouses interest in doing
something and it directs and guides behavior
Job Involvement - ANSWER the extent to which an individual is personally
involved with his or her work role
Withdraw Cognitions - ANSWER an individual's overall thoughts and feelings
about quitting
Perceived Stress - ANSWER negative affects on many different OB related
outcomes
Individual Differences - ANSWER broad categories used to collectively describe
the vast number of attributes that describe a person
Personality - ANSWER combination f stable physical, behavioral and mental
characteristics that give individuals their unique identities
Intelligence - ANSWER an individual's capacity for constructive thinking,
reasoning and problem-solving
Linguistic Intelligence - ANSWER the potential to learn spoken and written
language
Logical-Mathematical Intelligence - ANSWER potential for deductive reasoning,
problem analysis and mathematical calculations
Musical Intelligence - ANSWER potential to appreciate, compose and perform
Bodily-Kinesthetic Intelligence - ANSWER potential to use mind and body to
coordinate physical movement
Spatial Intelligence - ANSWER potential to recognize and use patterns
Interpersonal Intelligence - ANSWER potential to understand and connect and
effectively work with people
,Intrapersonal Intelligence - ANSWER potential to understand and regulate oneself
Naturalist Intelligence - ANSWER potential to live in harmony with one's
environment
Extraversion - ANSWER tendency to experience positive emotions and moods and
feel good about oneself and the rest of the world
Neuroticism - ANSWER tendency to experience negative emotions and moods,
feel distressed and be critical of oneself and others
Agreeableness - ANSWER tendency to get along well with others
Concientiousness - ANSWER tendency to be careful, scrupulous and persevering
Open to Experience - ANSWER tendency to be original, have broad interests, be
open to a wide range of stimuli, be daring and take risks
Core Self-Evaluations - ANSWER a broad personality trait comprised of four
narrow and positive individual traits
Generalized Self-Efficacy - ANSWER person's belief about his or her chances of
successfully accomplishing a specific task
Self Esteem - ANSWER general belief about self worth
Locus of Control - ANSWER relative stable personality characteristic that
describes how much personal responsibility someone takes for their behavior and
its consequences
Emotional stability - ANSWER tend to be relaxed, secure, unworried, less likely to
experience negative emotions under pressure and have higher job performance,
more OCB (Org Citizenship Behavior) and fewer CWB (Counterproductive Work
Behavior)
Emotional Intelligence - ANSWER ability to monitor one's own emotions and
those of others, to discriminate among them and to use this information to guide
one's thinking and actions
Personal Competence (EI) - ANSWER Self Awareness
Self Management
, Social Competence (EI) - ANSWER Social Awareness
Relationship Management
Emotions - ANSWER complex, relatively brief, affective responses associated with
a particular target
Extrinsic Motivation - ANSWER results from external rewards
Intrinsic Motivation - ANSWER results from internal feelings
Content Theory - ANSWER focus on identifying factors, such as needs and
satisfaction that energize motivation
Process Theory - ANSWER focus on explaining the process by which internal
factors and environmental characteristics influence employee motivation
Maslow's Hierarchy of Needs - ANSWER Self-actualization
Esteem
Social
Safety
Physiological
Achievement - ANSWER desire to excel, overcome obstacles, solve problems and
rival and suppress others
- the best leaders
Affiliation - ANSWER the desire to maintain social relationships, to be liked and to
join groups
Power - ANSWER desire to influence, coach, teach or encourage others to achieve
Equity Theory - ANSWER a model of motivation that explains how people strive
for fairness and justice in social exchanges or give-and-take relationships
- focus is on individual's feelings of how fairly he or she is treated in comparison
with others
Values - ANSWER ideals that guide one's thinking and behavior
- stable
- influenced by religion, parents, childhood experiences, etc
Personal Attitudes - ANSWER evaluates feelings or opinions about people, places
or objects
- positive or negative
- impact behavior
3 Main Components of Attitude - ANSWER Affective, Cognitive and behavioural
Affective Attitude - ANSWER I feel
Cognitive Attitude - ANSWER I think
Behavioural Attitude - ANSWER I intend
Organizational Commitment - ANSWER the extent t which an individual identifies
with an organization and commits to its goals
Employee Engagement - ANSWER where people employ and express themselves
physically, cognitively and emotionally during role performance
Perceived Organizational Support - ANSWER reflects the extent to which
employees believe that the organization values their contributions or genuinely cars
about their well being
Job Satisfaction - ANSWER an affective or emotional response toward various
facets of one's job
Need Fulfilment - ANSWER extent to which job allows individual to fulfill his or
her own needs, physiological or psychological thoughts/ideas that arouse behavior
Meets Expectations - ANSWER satisfaction results from meeting expectations
Value Attainment - ANSWER job allows for fulfillment f individual values
,Equity - ANSWER the perception of how fairly inputs relate to outputs
Disposition/Genetic Components - ANSWER satisfaction is related to personal
traits and genetic factors
Motivation - ANSWER psychological process that arouses interest in doing
something and it directs and guides behavior
Job Involvement - ANSWER the extent to which an individual is personally
involved with his or her work role
Withdraw Cognitions - ANSWER an individual's overall thoughts and feelings
about quitting
Perceived Stress - ANSWER negative affects on many different OB related
outcomes
Individual Differences - ANSWER broad categories used to collectively describe
the vast number of attributes that describe a person
Personality - ANSWER combination f stable physical, behavioral and mental
characteristics that give individuals their unique identities
Intelligence - ANSWER an individual's capacity for constructive thinking,
reasoning and problem-solving
Linguistic Intelligence - ANSWER the potential to learn spoken and written
language
Logical-Mathematical Intelligence - ANSWER potential for deductive reasoning,
problem analysis and mathematical calculations
Musical Intelligence - ANSWER potential to appreciate, compose and perform
Bodily-Kinesthetic Intelligence - ANSWER potential to use mind and body to
coordinate physical movement
Spatial Intelligence - ANSWER potential to recognize and use patterns
Interpersonal Intelligence - ANSWER potential to understand and connect and
effectively work with people
,Intrapersonal Intelligence - ANSWER potential to understand and regulate oneself
Naturalist Intelligence - ANSWER potential to live in harmony with one's
environment
Extraversion - ANSWER tendency to experience positive emotions and moods and
feel good about oneself and the rest of the world
Neuroticism - ANSWER tendency to experience negative emotions and moods,
feel distressed and be critical of oneself and others
Agreeableness - ANSWER tendency to get along well with others
Concientiousness - ANSWER tendency to be careful, scrupulous and persevering
Open to Experience - ANSWER tendency to be original, have broad interests, be
open to a wide range of stimuli, be daring and take risks
Core Self-Evaluations - ANSWER a broad personality trait comprised of four
narrow and positive individual traits
Generalized Self-Efficacy - ANSWER person's belief about his or her chances of
successfully accomplishing a specific task
Self Esteem - ANSWER general belief about self worth
Locus of Control - ANSWER relative stable personality characteristic that
describes how much personal responsibility someone takes for their behavior and
its consequences
Emotional stability - ANSWER tend to be relaxed, secure, unworried, less likely to
experience negative emotions under pressure and have higher job performance,
more OCB (Org Citizenship Behavior) and fewer CWB (Counterproductive Work
Behavior)
Emotional Intelligence - ANSWER ability to monitor one's own emotions and
those of others, to discriminate among them and to use this information to guide
one's thinking and actions
Personal Competence (EI) - ANSWER Self Awareness
Self Management
, Social Competence (EI) - ANSWER Social Awareness
Relationship Management
Emotions - ANSWER complex, relatively brief, affective responses associated with
a particular target
Extrinsic Motivation - ANSWER results from external rewards
Intrinsic Motivation - ANSWER results from internal feelings
Content Theory - ANSWER focus on identifying factors, such as needs and
satisfaction that energize motivation
Process Theory - ANSWER focus on explaining the process by which internal
factors and environmental characteristics influence employee motivation
Maslow's Hierarchy of Needs - ANSWER Self-actualization
Esteem
Social
Safety
Physiological
Achievement - ANSWER desire to excel, overcome obstacles, solve problems and
rival and suppress others
- the best leaders
Affiliation - ANSWER the desire to maintain social relationships, to be liked and to
join groups
Power - ANSWER desire to influence, coach, teach or encourage others to achieve
Equity Theory - ANSWER a model of motivation that explains how people strive
for fairness and justice in social exchanges or give-and-take relationships
- focus is on individual's feelings of how fairly he or she is treated in comparison
with others
