IRM4720
ASSIGNMENT 2 2024
UNIQUE NO. 330426
DUE DATE: 28 AUGUST 2024
, lOMoARcPSD|21997160
ASSIGNMENT ADMINISTRATION
Assignment 2
Due Date 28 August 2024
Submission procedure Electronically via myUnisa
Study material Chapters 1-31 (prescribed textbook)
Total Marks 125
Contribution to year mark 70%
Unique assignment number 330426
Description This is the main assignment that contributes most to your year
mark. Hence, you must attempt the assignment after going
through the relevant study material.
SECTION A: WORKPLACE CASE STUDY [20 MARKS]
The assignment is based on a specific organisation in South Africa that you should identify
yourself. I recommend the organisation you are working at. If the organisation that you work at
does not have such an implementation, do research, and find an organisation that implements
any of the ITSM frameworks. If you cannot find an organisation, then create a comprehensive
‘fictional’ case study and answer the questions based on it.
The goal of this question is to provide you with an opportunity to experience how the ITSM
frameworks are implemented in the real world and recognise the challenges faced by
organisations.
NOTE: Use the provided template to answer this question.
Questions
Discuss the ITSM framework(s) that are implemented in the organisation you identified. Then
discuss the implementation of the identified framework in that organisation. The discussion
points must cover the following aspects:
1. The framework and specific framework components implemented are identified. (4)
2. How the framework components are implemented and what exactly are the objectives the
components intend to achieve? (8)
3. Critical analysis of whether the components are succeeding in achieving the objectives. If
there are gaps, provide potential solutions or improvements. (8)
2
ASSIGNMENT 2 2024
UNIQUE NO. 330426
DUE DATE: 28 AUGUST 2024
, lOMoARcPSD|21997160
ASSIGNMENT ADMINISTRATION
Assignment 2
Due Date 28 August 2024
Submission procedure Electronically via myUnisa
Study material Chapters 1-31 (prescribed textbook)
Total Marks 125
Contribution to year mark 70%
Unique assignment number 330426
Description This is the main assignment that contributes most to your year
mark. Hence, you must attempt the assignment after going
through the relevant study material.
SECTION A: WORKPLACE CASE STUDY [20 MARKS]
The assignment is based on a specific organisation in South Africa that you should identify
yourself. I recommend the organisation you are working at. If the organisation that you work at
does not have such an implementation, do research, and find an organisation that implements
any of the ITSM frameworks. If you cannot find an organisation, then create a comprehensive
‘fictional’ case study and answer the questions based on it.
The goal of this question is to provide you with an opportunity to experience how the ITSM
frameworks are implemented in the real world and recognise the challenges faced by
organisations.
NOTE: Use the provided template to answer this question.
Questions
Discuss the ITSM framework(s) that are implemented in the organisation you identified. Then
discuss the implementation of the identified framework in that organisation. The discussion
points must cover the following aspects:
1. The framework and specific framework components implemented are identified. (4)
2. How the framework components are implemented and what exactly are the objectives the
components intend to achieve? (8)
3. Critical analysis of whether the components are succeeding in achieving the objectives. If
there are gaps, provide potential solutions or improvements. (8)
2
