INS3705 Assignment 2 Semester 2 2024

INS3705 ASSIGNMENT
2 SEMESTER 2 2024
QUESTIONS WITH DETAILED ANSWERS




[DATE]
[COMPANY NAME]
[Company address]

, INS3705 Assignment 2 Semester 2 2024

QUESTION 1
Identify four knowledge management processes in any organisation of your choice
and discuss the purpose of each knowledge management process and two examples
of artificial intelligent technologies that can be used in each of the knowledge
management processes (mini essay). [10)
QUESTION 2
A senior employee with valuable tacit knowledge is retiring in your organisation.
Define tacit knowledge and suggest five methods or tools that you would use to
enhance knowledge retention and prevent knowledge loss (mini essay). [10]
QUESTION 3
Critically discuss the purpose and objectives of an information and knowledge
audit in an organisation (mini essay). [10]
QUESTION 4
Define knowledge management from four different perspectives and further
explain how knowledge management differs from information management (mini
essay). [10]
QUESTION 1: Knowledge Management Processes
In any organization, knowledge management (KM) involves a series of processes
to create, share, use, and manage the knowledge and information of the
organization. For this discussion, let's consider a large software development
company. Four essential KM processes in this context are:
1. Knowledge Creation
o Purpose: This process involves generating new knowledge through
activities like research, innovation, and creative thinking. It enables
the company to develop new products, improve existing services, and
maintain a competitive edge.
o AI Technologies: