INS3705 Assignment 2 Semester 2 2024

[Date]




INS3705
Assignment 2
Semester 2 2024
QUESTIONS WITH COMPLETE ANSWERS

, INS3705 Assignment 2 Semester 2 2024

QUESTION 1
Identify four knowledge management processes in any organisation of your
choice and discuss the purpose of each knowledge management process
and two examples of artificial intelligent technologies that can be used in
each of the knowledge management processes (mini essay). [10)
QUESTION 2
A senior employee with valuable tacit knowledge is retiring in your
organisation. Define tacit knowledge and suggest five methods or tools that
you would use to enhance knowledge retention and prevent knowledge
loss (mini essay). [10]
QUESTION 3
Critically discuss the purpose and objectives of an information and
knowledge audit in an organisation (mini essay). [10]
QUESTION 4
Define knowledge management from four different perspectives and
further explain how knowledge management differs from information
management (mini essay). [10]
## Question 1: Knowledge Management Processes


**1. Knowledge Creation**
- **Purpose:** To develop new insights, ideas, and routines within the
organization. This process includes the creation of both tacit and explicit
knowledge through activities like innovation, research, and collaboration.
- **AI Technologies:**
- **Natural Language Processing (NLP):** Used in sentiment analysis to
understand customer feedback and generate insights.
- **Machine Learning Algorithms:** Used to identify patterns and generate
new hypotheses from large datasets.