Summary Surveys and contract of employment

Notes from class

Surveys
Why surveys ? – collect information

 See what the business is doing right
 See what the business is doing wrong
 See where the business can improve


What must the business do?
 Analyse the data
 Make a plan
 Implement the plan


Types of Surveys
 Questionnaires
 Face to face ( interviews)
 Feedback cards
 SMS/Email
 Telephone calls


Contract of Employment
 Basic conditions of employment act
 Protects employer/ employee
 Must contain :
o Salary
o Working hours
o Place of work
o Benefits
o Leave
o Uniform


Code of Conduct
 To know what is expected of you
o Behaviour
o Dress
o Language etc.

What happens if an employee breaks code of conduct/
employee contract
 Written warning  HearingDismissed (fired)

How to improve Staff
 Skill training and development
 Team building
 Motivation