BOP Final Exam Questions with 100% Correct Answers 9 ways to control a situation / keep conflicts from escalating Correct Answer 1. Follow basic principles of correctional supervision
2. PPOL
3. Be aware of inmates needs 4. Self-confidence/inner authortiy
5. Enforce policy/resist manipulation 6. Overcome barriers to commhnication 7. Non confrontation body language
8. Make request /avoid giving orders
9. Never use more force than necessary
C/O responsibility Correct Answer Ensure the safety of persons and property Establish order
Maintain security Contact the shift LT
Inmate discipline Correct Answer Purpose Steps Staff
Staff may not impose or allow corporal punishment.T/F Correct Answer True
Discipline action may not be capricious or retaliatory. T/F Correct Answer True
Four purposes of inmate discipline Correct Answer Inmate lives in a safe manner and orderly conduct
Staff work in safe environment Not a method of retaliation Not an opportunity for punishment
BOP goals Correct Answer To regulate inmate behavior,ensure it complies with BOP
rules , and staff and inmates may work /live in a safe and orderly environment
Cooperative Controls
Blue level Correct Answer Inmate behavior is controlled by normal correctional supervision
Containment Techniques
Green level Correct Answer Generally involves actions like issuing warnings,orders and writing Incident Reports
In order to meet these responsibilities you may need to do the three steps Correct Answer Intervene: verbal conflict between inmates Take responsibility: once involved, responsible to stop it
Get both sides of the story: be fair and impartial At least two things you as a listener need to do Correct Answer 1. Concentrate closely on the person who is talking 2. Communicate your attention to the person, inmate fell you have lost interest and will stop talking
Four Communicating skills attention while listening Correct Answer 1. Maintain eye contact 2. Attentive Posture , Positioning, and Body Language (sit or lean forward, keep still ,
be aware of the look on your face ) 3. Follow the speaker verbally 4. Use silence effectively ( let yourself be quiet , let the speaker be quiet too )
Responding involves two techniques Correct Answer 1. Paraphrasing 2. Reflecting
Two things are involved when Paraphrasing the words Correct Answer 1. Determine what the speaker basic message is (what they mean) 2. Rephrase in own words (
Two parts to Reflecting Correct Answer 1. Identify basic feelings ( see it from speaker view) 2. Capture the specific mood and feeling in words and reflect them back to the speaker ( act like a mirror)
Effective communication can Correct Answer Prevent a situation from escalating Listen ,show them you are interested,and respond to show you understand both their
words and feelings
Probing is Correct Answer Getting information from someone
9 Probing Skills Correct Answer 1. Is the subject or feeling need to be explored 2. Use open ended questions (what,when,where,how) 3. Identify topics that need to be explored further
4. Listen for gaps,inconsistencies,and points are not clear 5. Focus on one topic at a time ,explore each issue completely before moving on 6. Do not ask yes/no questions 7. Do not ask leading questions reflect your own opinion or assumptions 8. Do not ask leading questions that will cause them to defend self 9. Use directive statements to give attention on specific points
Summarizing Correct Answer Brief statement to highlight main points of discussion. Confirming the information
Summarizing is used at Correct Answer The end of the topic
Summarizing will focus on Correct Answer The attention on the key subjects, clarify misunderstandings
Paraphrasing happens Correct Answer During the conversation How to summarize: 7 ways Correct Answer 1. Select main points discussed 2. Listen for consistent theme or patterns. Does the conversation return the same point 3. Select highlights of what the speaker said and how they feel 4. Summarize periodically when the convo hits natural breaking point 5. Tie together main points and feed them back for confirmation 6. Keep your own ideas and assumptions to yourself 7. Ask for feedback on accuracy ( have I got that right ?)
Summary Correct Answer How to phrase questions and statements effectively to get
the information you need. Use open ended questions and statements to prompt the speaker to clarify the situation and direct or redirect focus. Use summarizing to select the main points and feed them back to the speaker for confirmation
Closure Correct Answer Wrapping it up ,deciding what action,if any to take to resolve
the problem situation
Identify the problem Correct Answer Find an acceptable solution
SHU is known as Correct Answer Restrictive housing unif
Inmates should be housed in a Correct Answer Least restrictive setting necessary to ensure their own safety as well as staff, other inmates, and the public
Restrictive Housing should always serve as Correct Answer A specific penological purpose
There are three types of restrictive housing units Correct Answer 1. Admin Maximum
Control Unit (ADX/Florence)
2. Special management unit (SMU) (USP Allenwood/ USP Lewisburg) 3. Special Housing Units (SHU)
ADX Correct Answer Most violent inmates , disruptive , and escape prone. Demonstrate improved behavior and the ability ,motivation , and willingness to eventually interstate into an open population
SMU Correct Answer Multi level program mission to teach self discipline,pro social values. Complete program in 12months and inmates may redesignated to an appropriate facility
SMU in the BOP are located Correct Answer USP Allenwood and USP Lewisburg
SHU Correct Answer Separated from general population,may be housed either alone
or with other inmates.helps ensure the safety ,security,and orderly operation of correctional facilities
Housing units with more intensive monitoring Correct Answer Communication Management Unit (CMU)
2. PPOL
3. Be aware of inmates needs 4. Self-confidence/inner authortiy
5. Enforce policy/resist manipulation 6. Overcome barriers to commhnication 7. Non confrontation body language
8. Make request /avoid giving orders
9. Never use more force than necessary
C/O responsibility Correct Answer Ensure the safety of persons and property Establish order
Maintain security Contact the shift LT
Inmate discipline Correct Answer Purpose Steps Staff
Staff may not impose or allow corporal punishment.T/F Correct Answer True
Discipline action may not be capricious or retaliatory. T/F Correct Answer True
Four purposes of inmate discipline Correct Answer Inmate lives in a safe manner and orderly conduct
Staff work in safe environment Not a method of retaliation Not an opportunity for punishment
BOP goals Correct Answer To regulate inmate behavior,ensure it complies with BOP
rules , and staff and inmates may work /live in a safe and orderly environment
Cooperative Controls
Blue level Correct Answer Inmate behavior is controlled by normal correctional supervision
Containment Techniques
Green level Correct Answer Generally involves actions like issuing warnings,orders and writing Incident Reports
In order to meet these responsibilities you may need to do the three steps Correct Answer Intervene: verbal conflict between inmates Take responsibility: once involved, responsible to stop it
Get both sides of the story: be fair and impartial At least two things you as a listener need to do Correct Answer 1. Concentrate closely on the person who is talking 2. Communicate your attention to the person, inmate fell you have lost interest and will stop talking
Four Communicating skills attention while listening Correct Answer 1. Maintain eye contact 2. Attentive Posture , Positioning, and Body Language (sit or lean forward, keep still ,
be aware of the look on your face ) 3. Follow the speaker verbally 4. Use silence effectively ( let yourself be quiet , let the speaker be quiet too )
Responding involves two techniques Correct Answer 1. Paraphrasing 2. Reflecting
Two things are involved when Paraphrasing the words Correct Answer 1. Determine what the speaker basic message is (what they mean) 2. Rephrase in own words (
Two parts to Reflecting Correct Answer 1. Identify basic feelings ( see it from speaker view) 2. Capture the specific mood and feeling in words and reflect them back to the speaker ( act like a mirror)
Effective communication can Correct Answer Prevent a situation from escalating Listen ,show them you are interested,and respond to show you understand both their
words and feelings
Probing is Correct Answer Getting information from someone
9 Probing Skills Correct Answer 1. Is the subject or feeling need to be explored 2. Use open ended questions (what,when,where,how) 3. Identify topics that need to be explored further
4. Listen for gaps,inconsistencies,and points are not clear 5. Focus on one topic at a time ,explore each issue completely before moving on 6. Do not ask yes/no questions 7. Do not ask leading questions reflect your own opinion or assumptions 8. Do not ask leading questions that will cause them to defend self 9. Use directive statements to give attention on specific points
Summarizing Correct Answer Brief statement to highlight main points of discussion. Confirming the information
Summarizing is used at Correct Answer The end of the topic
Summarizing will focus on Correct Answer The attention on the key subjects, clarify misunderstandings
Paraphrasing happens Correct Answer During the conversation How to summarize: 7 ways Correct Answer 1. Select main points discussed 2. Listen for consistent theme or patterns. Does the conversation return the same point 3. Select highlights of what the speaker said and how they feel 4. Summarize periodically when the convo hits natural breaking point 5. Tie together main points and feed them back for confirmation 6. Keep your own ideas and assumptions to yourself 7. Ask for feedback on accuracy ( have I got that right ?)
Summary Correct Answer How to phrase questions and statements effectively to get
the information you need. Use open ended questions and statements to prompt the speaker to clarify the situation and direct or redirect focus. Use summarizing to select the main points and feed them back to the speaker for confirmation
Closure Correct Answer Wrapping it up ,deciding what action,if any to take to resolve
the problem situation
Identify the problem Correct Answer Find an acceptable solution
SHU is known as Correct Answer Restrictive housing unif
Inmates should be housed in a Correct Answer Least restrictive setting necessary to ensure their own safety as well as staff, other inmates, and the public
Restrictive Housing should always serve as Correct Answer A specific penological purpose
There are three types of restrictive housing units Correct Answer 1. Admin Maximum
Control Unit (ADX/Florence)
2. Special management unit (SMU) (USP Allenwood/ USP Lewisburg) 3. Special Housing Units (SHU)
ADX Correct Answer Most violent inmates , disruptive , and escape prone. Demonstrate improved behavior and the ability ,motivation , and willingness to eventually interstate into an open population
SMU Correct Answer Multi level program mission to teach self discipline,pro social values. Complete program in 12months and inmates may redesignated to an appropriate facility
SMU in the BOP are located Correct Answer USP Allenwood and USP Lewisburg
SHU Correct Answer Separated from general population,may be housed either alone
or with other inmates.helps ensure the safety ,security,and orderly operation of correctional facilities
Housing units with more intensive monitoring Correct Answer Communication Management Unit (CMU)
