Delta Flight Attendant Interview Questions with Complete Solutions

How do you define exceptional customer service? Great customer service is having thorough knowledge and experience of one's field in order to best help and serve a customer. In order to do this, the employee must put their selves aside and choose to listen and value the person in from of them more than themselves and attend to their needs in the best and most timely manner. I want to always aim to meet and surpass expectations every time. Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results? customer confused/upset due to language barrier, took charge and spoke with her myself and made exception in a refund policy knowing that it was possible that I may have to cover the cost myself but that the issue at hand was not the customer's fault. I wanted to value their experience over the temporary frustration it may cause in the office knowing that honoring the customer will bring them back in the future in turn growing the business even more. Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the