USPS Exam 421 SSA Academy 2024 Questions & Answers

USPS Exam 421 SSA Academy 2024 Postal service employees operate under a mandate to protect and preserve the mail paced in its: - Answer- Custody What are 4 violations of security and sanctity of the mail - Answer- Theft, Open, Damage or Delay The first opportunity for a SSA to start the customer experience on a positive is: - Answer- Deliver 1st Impression Type of communication that can enhance or contradict messages: - Answer- Non-Verbal Communication The approach a SSA can use to engage our customer and ensure needs are met is: - Answer- A+GIST Why is maintaining sanctity of the mail one of the core responsibilities of the postal service? - Answer- To instill customer confidence Successful sales transactions occur when the SSA: - Answer- Makes an informed mutual decision with customer on products and services What is the most positive way to impact customer perception of the post office? - Answer- Provide world class service The US Postal Service is the only delivery that reaches: - Answer- Every address in the nation 6 days a week An organized workstation creates a more __________________ workpace - Answer- Effiecient How a SSA conducts themselves on the job effects the? - Answer- Postal Brand An active listening technique used to create a successful transaction is called - Answer- Clarifying One of the first things a customer notices about a SSA is - Answer- Personal Appearance The primary law enforcement for USPS is the - Answer- United States Postal Inspection Service (USPIS) Preferred service that usually offer the customer the best value is - Answer- Priority Mail Express and Priority Mail Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would you offer? - Answer- Every Door Direct Mail (EDDM)