BMZ ACADEMY
BMZ Academy
CONTACT @ 061 262 1185/068 053 8213/0717513144
BMZ ACADEMY 0612621185/ 0717513144/ 068 053 8213
, 4/28/24, 6:21 PM Assessment 4: Attempt review
1601-24-S1 Welcome to MNB1601! Assessment 4
QUIZ
Started on Monday, 22 April
2024, 9:45 AM
State Finished
Completed on Monday, 22 April
2024, 11:25 AM
Time taken 1 hour 40 mins
Marks 17.00/20.00
Grade 85.00 out of 100.00
Question 1
Correct
Mark 1.00 out of 1.00
The importance of production and
operations management (POM) and the
operations system becomes clear when
your life depends on it. No airline
passenger would want to know that
some airlines, airports or aircraft are bad
and some are good. There should only be
one standard of excellence, especially
when a plane is airborne. It is evident that
excellence and quality is of considerable
importance when it comes to the airline
industry. The difference between
expected quality and perceived quality is
known as the quality ______________ .
Select one:
a. gap
b. continuum
c. process
d. evaluation
The correct answer is: gap
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18020103&cmid=844999 1/11
BMZ Academy
CONTACT @ 061 262 1185/068 053 8213/0717513144
BMZ ACADEMY 0612621185/ 0717513144/ 068 053 8213
, 4/28/24, 6:21 PM Assessment 4: Attempt review
1601-24-S1 Welcome to MNB1601! Assessment 4
QUIZ
Started on Monday, 22 April
2024, 9:45 AM
State Finished
Completed on Monday, 22 April
2024, 11:25 AM
Time taken 1 hour 40 mins
Marks 17.00/20.00
Grade 85.00 out of 100.00
Question 1
Correct
Mark 1.00 out of 1.00
The importance of production and
operations management (POM) and the
operations system becomes clear when
your life depends on it. No airline
passenger would want to know that
some airlines, airports or aircraft are bad
and some are good. There should only be
one standard of excellence, especially
when a plane is airborne. It is evident that
excellence and quality is of considerable
importance when it comes to the airline
industry. The difference between
expected quality and perceived quality is
known as the quality ______________ .
Select one:
a. gap
b. continuum
c. process
d. evaluation
The correct answer is: gap
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18020103&cmid=844999 1/11
