Apple Device Support Certification exam study guide fully solved & verified for accuracy 2024

Forgetting passcode Make sure to have supplies (chord and itunes),Turn off phone (unplug from computer after recovery and backup), Put phone into recovery mode (hold the recovery button: iPhone 8 and later: power button, iPhone 7 and 7 plus: volume down button, iPhone SE first gen and earlier: home button, then plug in phone to laptop, make sure to not get passcode screen), Restore iPhone (locate phone in finder, choose restore as an option, reboot iphone), Disconnect iPhone once complete and go through set up How to Set Up Find My Open settings, Tap your name and tap find my, If you want your family and friends to know location, turn on Share my Location, Tap find my (device name), then turn on find my (device name), To see device when offline, turn on find Find my network, To have the location of your device sent to Apple when the battery is low, turn on Send Last Location. If you want to be able to find your lost device on a map, make sure that Location Services is turned on. To do this, go to Settings Privacy Location Services, and turn on Location Services. If device is charging slowly or won't charge check charging cable for damage, check for firm connections, try a different outlet, remove any debris from charging port, let your device charge for half an hour, if device is still unresponsive; restart device, (iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears. iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.) let device charge for another half hour, if still unresponsive contact Apple Support If the device stops charging at 80% Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80 percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location. iOS 13 and later use Optimized Battery Charging to slow the rate of battery aging by reducing the time that your iPhone spends fully charged. Your iPhone uses on-device machine learning to understand your daily charging routine so that it can wait until you need to use your iPhone to finish charging past 80 percent.* Optimized Battery Charging is active only when your iPhone predicts that it will be connected to a charger for a long period of time. If an alert says that your accessory isn't supported Your iOS device might have a dirty or damaged charging port. Your charging accessory is defective, damaged, or isn't Apple-certified. Your USB charger isn't designed to charge devices. Remove any debris from the charging port on the bottom of your device. Restart your iPhone or iPod touch. Try a different USB cable or charger. Make sure that you have the latest version of iOS. Contact Apple Support to set up service Transferring data Make sure you have a backup of your device, Have your apple ID and password, Transfer your sim card, if your new device has a different sim card, contact carrier, Use either quick start, icloud, or itunes/finder Quick start Turn on your new device and place it near your current device. A screen appears on your current device that offers the option of using your Apple ID to set up your new device. Make sure that it's the Apple ID that you want to use, then tap Continue. If you don't see the option to continue on your current device, make sure that Bluetooth is turned on.Wait for an animation to appear on your new device. Hold your current device over the new device, then center the animation in the viewfinder. Wait for a message that says Finish on New [Device]. If you can't use your current device's camera, tap Authenticate Manually, then follow the onscreen steps. When asked, enter your current device's passcode on your new device. Then follow the instructions to set up Face ID or Touch ID on your new device. When you see the Transfer Data from [Device] screen, tap Continue to begin transferring your data from your previous device to your new device. Or you can tap Other Options to transfer apps, data, and settings from your most recent iCloud backup or transfer from a backup on your computer. Keep your devices near each other and plugged in to power until the data migration process is complete. Transfer times can vary based on factors such as network conditions and the amount of data being transferred. iCloud Turn on your new device. A "Hello" screen should appear. If you've already set up your new device, you need to erase it before you can use these steps.* Follow the steps until you see the Wi-Fi screen. Tap a Wi-Fi network to join. Follow the steps until you see the Apps & Data screen, then tap Restore from iCloud Backup. Sign in to iCloud with your Apple ID and password. When asked, choose a backup. Make sure that it's the correct one by checking the date and size of each. Learn what to do if you're asked to update to a newer version of iOS or iPadOS. If you purchased iTunes or App Store content using multiple Apple IDs, sign in to each. If you can't remember the passwords, you can skip this step by tapping "Don't have an Apple ID or forgot it." Stay connected and wait for the restore process to finish, then complete the rest of the onscreen setup steps. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device. iTunes/Finder Turn on your new device. A "Hello" screen should appear. If you already set up your new device, you need to erase it before you can use these steps.Follow the steps until you see the Apps & Data screen, then tap Restore from Mac or PC. Connect your new device to the computer that you used to back up your previous device. Open iTunes or a Finder window on your computer and select your device. You might be asked to trust your device. Select Restore Backup. Then choose a backup. Make sure it's the correct one by looking at the date and size of each. Learn what to do if asked to update to a newer version of iOS or iPadOS. If you need to restore from an encrypted backup, enter your password when asked.Wait for the restore process to finish, then complete the rest of the setup steps on your iOS or iPadOS device. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device. Backing up iPhone with icloud Tap your name in settings, Tap icloud backup, Tap back up Backing up iPhone with laptop Connect phone to laptop, If asked to trust iphone, click trust, Open a window in finder and select phone in locations, Select backup all of the data on your iphone to this mac, To encrypt your data, select the "Encrypt local backup" checkbox and create a memorable password. If your iPhone backup process doesn't start automatically after you enter the encryption password, click Backup Now. To verify it completed: In the Finder window, check "Last backup to this Mac" below Backups. Troubleshooting icloud backups Two common issues that occur while backing up to iCloud are insufficient storage and incomplete backup. Restoring your iPhone from an incomplete backup might result in lost data. To check backup size: In Settings, tap [your name] iCloud Manage Storage Backups. Tap iPhone and all backups appear, turn off apps you don't wanna back up, tap turn off and delete Managing backups on Mac Find the backups once phone is plugged in, Click manage backups, Control-click a backup, choose Show in Finder from the shortcut menu, then click OK. Backing up with Apple Configurator Connect phone to laptop, Open apple configurator and select your phone from All devices window, Choose Actions Advanced Enable Encrypted Backups. Make password, Choose actions and then back up Restoring a device settingsgeneraltransfer or reset iPhone, Tap erase all content and settings, Press continue, Enter passcode, Enter apple id info and then tap turn off, Tap erase iphone Restoring a device with Mac Connect phone, Choose phone in finder, Click restore iphone, Click don't back up, Click restore, Click next, Review licensing agreement and click agree, Click ok Restore a device on apple configurator Connect phone, Open apple configurator, Select iphone in all devices, Choose actions and restore, Click restore, Click accept Putting phone in recovery mode On your iPhone, press and release the volume up button, press and release the volume down button, and press and hold the side button until the recovery mode screen appears. The device restarts, displays the Apple logo, and enters recovery mode. Reviving a device In apple configurator, select iphone, Actionsadvancedrevive, Click accept, Enter passcode Troubleshooting cellular data Tap cellular, Turn cellular data off and on again, If traveling internationally: tap cellular, cellular data, options, data roaming Check for carrier settings updates settingsgeneralabout, If an update is available, dialog appears, hit update Sim card issues Locate Sim tray, Eject sim, Remove sim card check for damage, To replace: locate notch on new card, place card in new tray (only fits one way), put tray back into device Personal hotspots Connect to them on in wifi, Or USB for a laptop Wifi Connecting to wifis of all types, If not working, may be an outage or device may need a reset of wifi settings Airdrop Turn on wifi and bluetooth on both devices, Devices must be near each other, Turn off personal hotspot, In Settings on your receiving iPhone, tap General AirDrop and select a receiving setting. Open control center, tap airdrop icon, Tap who you want to receive from (contacts only or everyone), For sharing files: tap share button on a file button, press airdrop button, or users profile, tap accept. Make sure content and privacy settings are turned on and that airdrop is on in that setting Troubleshooting apps Swipe away app if unresponsive, Reboot phone, Open app store, go to profile, make sure apps are up to date, In settings, go to app store and make sure app updates is turned on, Make sure your app is on the latest version of software, Delete the app and reinstall, Contact developer about the issue from app store Recovery Key Press profile in settings, Go to passwords, Tap account recovery, Turn on recovery key, Type in passcode, Tap use recovery key, Click continue Trusted phone number Press profile in settings, Go to pa