Proserve Certification Exam Questions and Answers 100% Correct

Proserve Certification Exam Questions and Answers 100% Correct what is a primary provider - Answer- have direct contact with patrons; security staff monitor customers upon arrival or departure, observe their behaviour and may see liquor being hidden what roles are primary providers - Answer- Bartenders, servers, greeters, hosts and delivery service drivers Licensed premises owners who are directly responsible for managing the premises Managers and supervisors Maîtres d' Liquor retailers and agency representatives, and workers whose duties include the sampling of liquor products Drink ticket-takers and sellers Security staff what is a secondary provider - Answer- do not sell, serve or deliver liquor, but they do work at places where liquor is served or sold; they do not usually have direct contact with patrons what roles are secondary providers - Answer- Parking attendants Bussers and ushers Stock clerks Maintenance personnel and janitorial staff Ushers Slot operators and attendants, dealers, Monitor Room personnel in casinos AGLC - Answer- Alberta Gaming, Liquor & Cannabis (website: ) alcohol/liquor - Answer- beverages that are intended for human consumption containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer alcohol poisoning - Answer- caused by drinking too much alcohol at one time; can cause coma and/or death blood alcohol concentration (BAC) - Answer- measurement of pure alcohol in a person's blood; measured as milligrams percent (mg %) when is someone legally impaired - Answer- if their BAC is over .08% binge drinking - Answer- men: drinking five or more alcoholic drinks at one sitting women: four or more drinks blackouts - Answer- a temporary condition that affects memory and is characterized by a sense of lost time; it is often caused by drinking a large amount of alcohol on one occasion duty of care - Answer- an obligation to ensure liquor is sold, served or delivered in safe and responsible ways bootlegging - Answer- the act of making of transporting alcoholic liquor for sale illegally; buying alcohol from a store and selling it as a second-party sale to a minor or an intoxicated person You can exercise duty of care to your customers by - Answer- Preventing them from getting intoxicated. Keeping them safe from harm and preventing them from doing harm to other people. liability - Answer- being legally responsible for damage or harm to another person or property last call - Answer- the last chance for a person to get an alcoholic drink before the establishment closes incapacitate - Answer- making someone unable to do things in a normal way, or in the way they intend intoxicant - Answer- smth that causes a person to become intoxicated common carriers - Answer- transportation companies that provide service to the public how many drinks are you allowed to serve after 1 am - Answer- a maximum of two (2) standard servings may be sold or served to a patron after 1:00 a.m standard liquor servings - Answer- a. spirits and liqueurs - 28.5 mL (1 oz); b. wine - 142 mL (5 oz); c. bottled/canned beer - 341 mL/bottle or 355 mL/can; d. draught beer - 341 mL (12 oz); and e. cider/coolers - 341 mL/bottle or 355 mL/can