Cigna Certification Exam Questions with
Correct Answers
Which of the following is true regarding our paper Scope of Appointment (SOA)
guidance for brokers?
a. Broker agents must submit a paper SOA along with the enrollment form
b. Broker agents may choose to submit or not submit a paper SOA with an application
c. Broker agents are exempt from the SOA monitoring process
d. A broker agent will not incur an SOA violation even if we find 5 or more non-compliant
SOAs
e. If a broker agent submits a paper SOA with an application, he or she does not have
to store the SOA for 10 years - Answer-B
When verifying if a doctor is in the Cigna Healthcare network, which of the following is
correct?
You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call the
CARL Unit
Any doctor in the Cigna Healthcare network is also in the Cigna Healthcare Medicaid
network
You only need to confirm that the doctor is in the network. No need to verify specialists
or any other providers
You should verify doctors and other providers by using Web MD and similar websites to
verify that a doctor is in the network - Answer-You should verify doctors and other
providers using the Provider Lookup Tool, download the daily provider spreadsheets
from the resource library and/or call the CARL Unit
Lucas, a licensed agent has been contracted and appointed by Cigna Healthcare
Medicare. Which of the following does he still need to do in order to complete all
requirements to sell Cigna Medicare plans?
Nothing. He is ready to sell Cigna Healthcare Medicare.
Get ready to market and sell compliantly
Complete all required Cigna Healthcare training
Both B. and C. - Answer-Both B. and C.
Which of the following is applicable when discussing the benefits in any of our plans?
Use the Summary of Benefits and cover all the benefits of the plan
Use the Summary of Benefits and cover all the benefits the customer is interested in
Use either the Summary of Benefits of the plan or one that is similar to the plan being
discussed
Discussing the Summary of Benefits during the enrollment is not a requirement -
Answer-Use the Summary of Benefits and cover all the benefits of the plan
Correct Answers
Which of the following is true regarding our paper Scope of Appointment (SOA)
guidance for brokers?
a. Broker agents must submit a paper SOA along with the enrollment form
b. Broker agents may choose to submit or not submit a paper SOA with an application
c. Broker agents are exempt from the SOA monitoring process
d. A broker agent will not incur an SOA violation even if we find 5 or more non-compliant
SOAs
e. If a broker agent submits a paper SOA with an application, he or she does not have
to store the SOA for 10 years - Answer-B
When verifying if a doctor is in the Cigna Healthcare network, which of the following is
correct?
You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call the
CARL Unit
Any doctor in the Cigna Healthcare network is also in the Cigna Healthcare Medicaid
network
You only need to confirm that the doctor is in the network. No need to verify specialists
or any other providers
You should verify doctors and other providers by using Web MD and similar websites to
verify that a doctor is in the network - Answer-You should verify doctors and other
providers using the Provider Lookup Tool, download the daily provider spreadsheets
from the resource library and/or call the CARL Unit
Lucas, a licensed agent has been contracted and appointed by Cigna Healthcare
Medicare. Which of the following does he still need to do in order to complete all
requirements to sell Cigna Medicare plans?
Nothing. He is ready to sell Cigna Healthcare Medicare.
Get ready to market and sell compliantly
Complete all required Cigna Healthcare training
Both B. and C. - Answer-Both B. and C.
Which of the following is applicable when discussing the benefits in any of our plans?
Use the Summary of Benefits and cover all the benefits of the plan
Use the Summary of Benefits and cover all the benefits the customer is interested in
Use either the Summary of Benefits of the plan or one that is similar to the plan being
discussed
Discussing the Summary of Benefits during the enrollment is not a requirement -
Answer-Use the Summary of Benefits and cover all the benefits of the plan
