SEP Final Exam 2024 Questions With
Complete Solutions.
What is Air Canada ambition? Answer- To become a top ten global airline in
everything we do.
What is Air Canada guiding principals? Answer- Fly every mile in their shoes
What is Air Canada promise? Answer- With care & class
What is the 4 behaviours of Air Canada wings? Answer- Safety first, always/Win as
one Air Canada/Glowing-hearted hospitality/Fly the flag
What is the individual responsibility of each cabin personnel employee with their
FAM's? Answer- Maintain this publication up-to-date, Carry this publication at all
times while on duty, Carry the Dangerous Goods Training certificate at all times, Be
families with, and to comply with, all standards and procedure as defined by the
company, this must be done consistently and without exception
What are the incident/accident categories? Answer- Red: involving the loss of life,
loss of an asset (e.g aircraft or building) or could result in the loss of the airline's
Operating certificate
Orange: company personnel or passenger in imminent danger. Also includes
situations reported from an aircraft in operation that may result in a catastrophic or
major aircraft accident.
Yellow: Includes urgent on-board conditions where there is concern for the safety of
the aircraft, passengers or personnel that do not require immediate assistance. May
result in the removal of a major asset (aircraft, facility or vehicle) from service, injury
to passengers or employees requiring medical attention or treatment, or
incapacitating injury to a cabin crew member.
Green: Includes safety events not requiring the declaration of an emergency but
which, under different circumstances, may have resulted in a serious injury or
damage or loss of company assets
White: Involves incident of an abnormal nature occurring in routine operations that
do not have significant impact on the operation or deviations from SOP.
What does In Operation mean? Answer- An aircraft is in operation from the time it
first moves under its own power for the purpose of taking off from Canadian or
foreign place of departure until it comes to rest at the end of its flight to its first
destination in Canada
, True or False: Transport Canada Inspectors have the authority to fine Air Canada as
well as Cabin Crew members not complying with procedures/regulations. Answer-
True
If somebody claims to be a Transport Canada Inspector, what must you do?
Answer- Ask for identification card - acts as RAIC
Inform PIC that an inspector is on board.
What can Transport Canada inspector do? Answer- Perform inspections without
identifying themselves, travel on positive space priority, must be in possession of a
ticket for flight, can be assigned a seat in any class of service, can occupy jumpseats
when no pax seat is available, given same courtesies as any passenger, can walk
during TTL.
What is the chain of command? Answer- PIC
Check PIC, supervisory PIC or Relief PIC
F/O
Supervisor F/O or relief F/O
I/C
F/A
What is the minimum crew on narrow body and wide body? Answer- Narrow: 1
cabin crew member per 50 pax seat units
Wide-body: 1 cabin crew per 40 passengers
What are the 3 C's in CRM? Answer- Communication, Cooperation and
Coordination
What must the I/C say to PIC prior to aircraft movement? Answer- CABIN SECURE
What must the I/C do upon taking their jumpseats and secure? Answer- Cabin ready
for departure.
What is silent review? Answer- O-peration and location of exits and alternate exits
L-ovation of emergency equipment
D-isabled passengers
A-ble-bodies passengers
B-racing position
C-ommands
What is the flight deck observer seat in accordance with priority? Answer- 1.
Transport Canada Air Carrier Inspector
2. Air Canada Evaluator or Instructors
3. Operating relief
4. Holder of a teletype or letter of authorization from VP
5. AC or AC rouge flight crew members
6. AC or AC rouge F/A
7. AC or AC rouge active employees
8. Jazz, Sky regional, Air Georgian or EVAS flight crew members and flight attendant
Complete Solutions.
What is Air Canada ambition? Answer- To become a top ten global airline in
everything we do.
What is Air Canada guiding principals? Answer- Fly every mile in their shoes
What is Air Canada promise? Answer- With care & class
What is the 4 behaviours of Air Canada wings? Answer- Safety first, always/Win as
one Air Canada/Glowing-hearted hospitality/Fly the flag
What is the individual responsibility of each cabin personnel employee with their
FAM's? Answer- Maintain this publication up-to-date, Carry this publication at all
times while on duty, Carry the Dangerous Goods Training certificate at all times, Be
families with, and to comply with, all standards and procedure as defined by the
company, this must be done consistently and without exception
What are the incident/accident categories? Answer- Red: involving the loss of life,
loss of an asset (e.g aircraft or building) or could result in the loss of the airline's
Operating certificate
Orange: company personnel or passenger in imminent danger. Also includes
situations reported from an aircraft in operation that may result in a catastrophic or
major aircraft accident.
Yellow: Includes urgent on-board conditions where there is concern for the safety of
the aircraft, passengers or personnel that do not require immediate assistance. May
result in the removal of a major asset (aircraft, facility or vehicle) from service, injury
to passengers or employees requiring medical attention or treatment, or
incapacitating injury to a cabin crew member.
Green: Includes safety events not requiring the declaration of an emergency but
which, under different circumstances, may have resulted in a serious injury or
damage or loss of company assets
White: Involves incident of an abnormal nature occurring in routine operations that
do not have significant impact on the operation or deviations from SOP.
What does In Operation mean? Answer- An aircraft is in operation from the time it
first moves under its own power for the purpose of taking off from Canadian or
foreign place of departure until it comes to rest at the end of its flight to its first
destination in Canada
, True or False: Transport Canada Inspectors have the authority to fine Air Canada as
well as Cabin Crew members not complying with procedures/regulations. Answer-
True
If somebody claims to be a Transport Canada Inspector, what must you do?
Answer- Ask for identification card - acts as RAIC
Inform PIC that an inspector is on board.
What can Transport Canada inspector do? Answer- Perform inspections without
identifying themselves, travel on positive space priority, must be in possession of a
ticket for flight, can be assigned a seat in any class of service, can occupy jumpseats
when no pax seat is available, given same courtesies as any passenger, can walk
during TTL.
What is the chain of command? Answer- PIC
Check PIC, supervisory PIC or Relief PIC
F/O
Supervisor F/O or relief F/O
I/C
F/A
What is the minimum crew on narrow body and wide body? Answer- Narrow: 1
cabin crew member per 50 pax seat units
Wide-body: 1 cabin crew per 40 passengers
What are the 3 C's in CRM? Answer- Communication, Cooperation and
Coordination
What must the I/C say to PIC prior to aircraft movement? Answer- CABIN SECURE
What must the I/C do upon taking their jumpseats and secure? Answer- Cabin ready
for departure.
What is silent review? Answer- O-peration and location of exits and alternate exits
L-ovation of emergency equipment
D-isabled passengers
A-ble-bodies passengers
B-racing position
C-ommands
What is the flight deck observer seat in accordance with priority? Answer- 1.
Transport Canada Air Carrier Inspector
2. Air Canada Evaluator or Instructors
3. Operating relief
4. Holder of a teletype or letter of authorization from VP
5. AC or AC rouge flight crew members
6. AC or AC rouge F/A
7. AC or AC rouge active employees
8. Jazz, Sky regional, Air Georgian or EVAS flight crew members and flight attendant
