1
OPERATIONS & SUPPLY CHAIN MANAGEMENT
EXAM:
- 3 essay questions (40 points): focus on qualitative concepts.
- 20 multiple choice questions (3 points each): focus on quantitative concepts.
Session 1 .................................................................................................................................................. 2
Notes ................................................................................................................................................... 2
Slides.................................................................................................................................................... 3
Session 2 .................................................................................................................................................. 6
Notes ................................................................................................................................................... 6
Slides.................................................................................................................................................... 9
Session 3 ................................................................................................................................................ 13
Notes ................................................................................................................................................. 13
Slides.................................................................................................................................................. 18
Session 4 – MOLB Game ........................................................................................................................ 22
Session 6 ................................................................................................................................................ 22
Notes ................................................................................................................................................. 22
Slides.................................................................................................................................................. 24
Session 7 ................................................................................................................................................ 28
Notes ................................................................................................................................................. 28
Slides.................................................................................................................................................. 30
Session 8 ................................................................................................................................................ 38
Notes ................................................................................................................................................. 38
Slides.................................................................................................................................................. 40
Session 9 ................................................................................................................................................ 49
Notes ................................................................................................................................................. 49
Slides.................................................................................................................................................. 50
Session 10 .............................................................................................................................................. 53
, 2
Session 1
Notes
Operations Management:
- In exam: Could you define an operation from a case?
- Operations: refers to a transformation mechanism in business, consisting of four
components:
o Inputs
o Transformation process: adds/creates value, how resources are used. A mechanism
that gets inputs, transforming them to create outputs (products/services).
o Control
o Outputs
- Operations are continuously working, therefore, you want to control to make the output
constant and improve.
Resources: staff, building, (for NS) train/drivers/staff (input: customers)
B2C -> AlbertHeijn // C2C -> Marktplaats
Manufacturing example: ASML -> semi-conductor industry. Input here is raw material.
Operations > Supply Chain > Industry > Sectors > Economy > Global Economy
Supply Chain Management:
- Because a set of businesses (each having operations) companies are connected.
- Everyone provides/connected through supply.
- You need a lot of investment if you are going to do the total supply chain. Therefore, we need
more companies in a supply chain. Also because of expertise and efficiency.
- We name supply chains in names of echelon: supplier, manufacturer, wholesaler, retailer. You
DON’T count customers.
- The origin of supply chain: upstream (on the left). Where the customers are is called: down-
stream (on the right).
- Dark side supply chain: wars, climate change, political changes.
Each supply chain has three flows:
- Flow of product/materials: through transportation. Moves from upstream to downstream.
When you don’t like the product, you bring it back.
- Cash flow.
- Information flow.
When companies have the same functionality: Horizontal integration.
Supply chain Vs. Operations management:
- Operations exists in all business companies.
- Supply chain is broader concept because it consists of companies with operations.
- What we supply is equivalent to market demand.
Operations strategy:
- Make the decision that has the lowest costs.
, 3
- With this you can differentiate your company.
Quiz question:
A: Operations A and B.
Slides
Introduction to Operations Management:
- What is an operation?
- What are the outcomes of operations?
- Why do we need to manage operations?
- Do all businesses have operations?
Operations management= Management of the transformation process in an effective and efficient
way.
Dominant transformed resource inputs:
All organizations have operations? Why? Three examples from different sectors of the economy:
Introduction to Supply Chain Management:
- What is supply chain?
- What are the outcomes of supply chains?
- Why do we need to manage supply chains?
- How do they look like?
Supply chain management: SCM as a management philosophy:
- A systems approach to viewing the supply chain as a whole (centralized)
- A strategic orientation toward cooperative efforts (synchronization)
, 4
- A customer focus to create unique and individualized sources of customer value (customer-
oriented)
Supply chain:
- A sequence of organizations (their facilities, functions, and activities) that are involved in
producing and delivering a product or service.
- The sequence: Suppliers -> … -> Final customer
- Facilities: Warehouses, factories, processing centres, offices, distribution centres, and retail
outlets.
- Functions and activities: Forecasting, purchasing, inventory management, information
management, quality assurance, scheduling, production, distribution, and customer service.
Supply chain structure and its flows: Different flows in supply chain (a 4-echelon supply chain
below):
Supply chain network:
Supply chain integrations (centralized vs. decentralized):
Supply chain challenges: Why managing the supply chain is a challenging task? ^
Operations strategy:
The impact of the competitive global market:
OPERATIONS & SUPPLY CHAIN MANAGEMENT
EXAM:
- 3 essay questions (40 points): focus on qualitative concepts.
- 20 multiple choice questions (3 points each): focus on quantitative concepts.
Session 1 .................................................................................................................................................. 2
Notes ................................................................................................................................................... 2
Slides.................................................................................................................................................... 3
Session 2 .................................................................................................................................................. 6
Notes ................................................................................................................................................... 6
Slides.................................................................................................................................................... 9
Session 3 ................................................................................................................................................ 13
Notes ................................................................................................................................................. 13
Slides.................................................................................................................................................. 18
Session 4 – MOLB Game ........................................................................................................................ 22
Session 6 ................................................................................................................................................ 22
Notes ................................................................................................................................................. 22
Slides.................................................................................................................................................. 24
Session 7 ................................................................................................................................................ 28
Notes ................................................................................................................................................. 28
Slides.................................................................................................................................................. 30
Session 8 ................................................................................................................................................ 38
Notes ................................................................................................................................................. 38
Slides.................................................................................................................................................. 40
Session 9 ................................................................................................................................................ 49
Notes ................................................................................................................................................. 49
Slides.................................................................................................................................................. 50
Session 10 .............................................................................................................................................. 53
, 2
Session 1
Notes
Operations Management:
- In exam: Could you define an operation from a case?
- Operations: refers to a transformation mechanism in business, consisting of four
components:
o Inputs
o Transformation process: adds/creates value, how resources are used. A mechanism
that gets inputs, transforming them to create outputs (products/services).
o Control
o Outputs
- Operations are continuously working, therefore, you want to control to make the output
constant and improve.
Resources: staff, building, (for NS) train/drivers/staff (input: customers)
B2C -> AlbertHeijn // C2C -> Marktplaats
Manufacturing example: ASML -> semi-conductor industry. Input here is raw material.
Operations > Supply Chain > Industry > Sectors > Economy > Global Economy
Supply Chain Management:
- Because a set of businesses (each having operations) companies are connected.
- Everyone provides/connected through supply.
- You need a lot of investment if you are going to do the total supply chain. Therefore, we need
more companies in a supply chain. Also because of expertise and efficiency.
- We name supply chains in names of echelon: supplier, manufacturer, wholesaler, retailer. You
DON’T count customers.
- The origin of supply chain: upstream (on the left). Where the customers are is called: down-
stream (on the right).
- Dark side supply chain: wars, climate change, political changes.
Each supply chain has three flows:
- Flow of product/materials: through transportation. Moves from upstream to downstream.
When you don’t like the product, you bring it back.
- Cash flow.
- Information flow.
When companies have the same functionality: Horizontal integration.
Supply chain Vs. Operations management:
- Operations exists in all business companies.
- Supply chain is broader concept because it consists of companies with operations.
- What we supply is equivalent to market demand.
Operations strategy:
- Make the decision that has the lowest costs.
, 3
- With this you can differentiate your company.
Quiz question:
A: Operations A and B.
Slides
Introduction to Operations Management:
- What is an operation?
- What are the outcomes of operations?
- Why do we need to manage operations?
- Do all businesses have operations?
Operations management= Management of the transformation process in an effective and efficient
way.
Dominant transformed resource inputs:
All organizations have operations? Why? Three examples from different sectors of the economy:
Introduction to Supply Chain Management:
- What is supply chain?
- What are the outcomes of supply chains?
- Why do we need to manage supply chains?
- How do they look like?
Supply chain management: SCM as a management philosophy:
- A systems approach to viewing the supply chain as a whole (centralized)
- A strategic orientation toward cooperative efforts (synchronization)
, 4
- A customer focus to create unique and individualized sources of customer value (customer-
oriented)
Supply chain:
- A sequence of organizations (their facilities, functions, and activities) that are involved in
producing and delivering a product or service.
- The sequence: Suppliers -> … -> Final customer
- Facilities: Warehouses, factories, processing centres, offices, distribution centres, and retail
outlets.
- Functions and activities: Forecasting, purchasing, inventory management, information
management, quality assurance, scheduling, production, distribution, and customer service.
Supply chain structure and its flows: Different flows in supply chain (a 4-echelon supply chain
below):
Supply chain network:
Supply chain integrations (centralized vs. decentralized):
Supply chain challenges: Why managing the supply chain is a challenging task? ^
Operations strategy:
The impact of the competitive global market:
