BMZ ACADEMY
BMZ ACADEMY
@061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
THE EFFECT OF PERFORMANCE MANAGEMENT AT UMFOLOZI LOCAL
MUNICIPALITY AS A TECHNIQUE TO IMPROVE SERVICE DELIVERY
MANDATE
MODULE CODE: HRPUB83
NAME OF STUDENT:
STUDENT NUMBER:
ASSIGNMENT-5
YEAR: 2023/4
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
Table of Contents
CHAPTER 1: INTRODUCTION AND PROBLEM STATEMENT........................................5
1.1 Introduction....................................................................................................................5
1.2 Background to the research..........................................................................................6
1.3 Problem of the study......................................................................................................7
1.4 Aim of the study.............................................................................................................8
1.6 Objectives of the study..................................................................................................8
1.6 Research questions...................................................................................................8
1.7 Research design and Methodology...............................................................................8
1.9 CONCEPTUAL ANALYSIS...........................................................................................9
1.10 Conclusion.................................................................................................................13
CHAPTER 2: LITERATURE REVIEW...............................................................................14
2.1 INTRODUCTION.........................................................................................................14
2.2 Introduction of Performance management in public sector.........................................14
2.3 LEGISLATIVE FRAMEWORK THAT GUIDES PERFORMANCE MANAGEMENT...15
2.3.1 Public service act 103 of 1994..............................................................................16
2.3.2 White Paper on the Transformation of the Public Service, 1995.........................16
2.3.3. The Constitution of the Republic of South Africa, 1996.......................................17
2.3.4 White Paper on Transforming Public Service Delivery (Batho Pele) of 1997......17
2.3.5 Local Government Municipal Systems Act 32 of 2000 (MSA).............................18
2.4 PRINCIPLES OF PUBLIC ADMINISTRATORS (FUYOLISM)....................................18
2.5 PERFORMANCE MANAGEMENT PROCESS AT UMFOLOZI MUNICIPALITY.......18
2.5.1 Performance appraisal..........................................................................................20
2.5.2 HRM practises and Performance management...................................................21
2.6 TOOLS AND APPROACHES TO ENHANCE SERVICE DELIVERY AT UMFOLOZI
MUNICIPALITY..................................................................................................................22
The Integrated Development Plan (IDP) and Municipal Performance..........................22
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
2.7 THE ESSENCE AND SCOPE OF PERFORMANCE MANAGEMENT......................23
2.8 KZN CORPORATIVE GOVERNANCE AND TRADITIONAL AFFAIRS’ (COGTA)
ROLE AND RESPONSIBILITY IN PERFORMANCE OF THE MUNICIPALITY...............24
2.9 PM PROCESS AND BASIC SERVICE DELIVERY: CONCEPTUAL RELATION......25
2.10 MUNICIPAL PERFORMANCE REVIEW, AUDITING AND REPORTING................26
2.11 ORGANISATIONAL STRUCTURE OF UMFOLOZI MUNICIPALITY.......................26
2.12 CONCLUSION...........................................................................................................27
CHAPTER 3: RECOMMENDATIONS AND CONCLUSION.............................................28
3.1 Introduction..................................................................................................................28
3.2. Major findings.............................................................................................................28
3.2.1 The application of performance management system and other service
improvement strategies at uMfolozi Municipality...........................................................28
3.2.3 Effectiveness of the overall implementation of performance management system
toward service delivery at Umfolozi municipality?.........................................................28
3.3 RECOMMENDATIONS...............................................................................................29
3.3.1. Performance Planning.........................................................................................30
3.3.2. Performance Feedback.......................................................................................30
3.3.3. Performance Reviews and Rewards..................................................................31
3.5 CONCLUSION............................................................................................................32
REFERENCES..................................................................................................................33
IMPORTANT NOTES TO CONSIDER..............................................................................40
CONTACT BMZ ACADEMY @061 262 1185/068 053 8213/0717 513 144....................41
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY
@061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
THE EFFECT OF PERFORMANCE MANAGEMENT AT UMFOLOZI LOCAL
MUNICIPALITY AS A TECHNIQUE TO IMPROVE SERVICE DELIVERY
MANDATE
MODULE CODE: HRPUB83
NAME OF STUDENT:
STUDENT NUMBER:
ASSIGNMENT-5
YEAR: 2023/4
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
Table of Contents
CHAPTER 1: INTRODUCTION AND PROBLEM STATEMENT........................................5
1.1 Introduction....................................................................................................................5
1.2 Background to the research..........................................................................................6
1.3 Problem of the study......................................................................................................7
1.4 Aim of the study.............................................................................................................8
1.6 Objectives of the study..................................................................................................8
1.6 Research questions...................................................................................................8
1.7 Research design and Methodology...............................................................................8
1.9 CONCEPTUAL ANALYSIS...........................................................................................9
1.10 Conclusion.................................................................................................................13
CHAPTER 2: LITERATURE REVIEW...............................................................................14
2.1 INTRODUCTION.........................................................................................................14
2.2 Introduction of Performance management in public sector.........................................14
2.3 LEGISLATIVE FRAMEWORK THAT GUIDES PERFORMANCE MANAGEMENT...15
2.3.1 Public service act 103 of 1994..............................................................................16
2.3.2 White Paper on the Transformation of the Public Service, 1995.........................16
2.3.3. The Constitution of the Republic of South Africa, 1996.......................................17
2.3.4 White Paper on Transforming Public Service Delivery (Batho Pele) of 1997......17
2.3.5 Local Government Municipal Systems Act 32 of 2000 (MSA).............................18
2.4 PRINCIPLES OF PUBLIC ADMINISTRATORS (FUYOLISM)....................................18
2.5 PERFORMANCE MANAGEMENT PROCESS AT UMFOLOZI MUNICIPALITY.......18
2.5.1 Performance appraisal..........................................................................................20
2.5.2 HRM practises and Performance management...................................................21
2.6 TOOLS AND APPROACHES TO ENHANCE SERVICE DELIVERY AT UMFOLOZI
MUNICIPALITY..................................................................................................................22
The Integrated Development Plan (IDP) and Municipal Performance..........................22
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
2.7 THE ESSENCE AND SCOPE OF PERFORMANCE MANAGEMENT......................23
2.8 KZN CORPORATIVE GOVERNANCE AND TRADITIONAL AFFAIRS’ (COGTA)
ROLE AND RESPONSIBILITY IN PERFORMANCE OF THE MUNICIPALITY...............24
2.9 PM PROCESS AND BASIC SERVICE DELIVERY: CONCEPTUAL RELATION......25
2.10 MUNICIPAL PERFORMANCE REVIEW, AUDITING AND REPORTING................26
2.11 ORGANISATIONAL STRUCTURE OF UMFOLOZI MUNICIPALITY.......................26
2.12 CONCLUSION...........................................................................................................27
CHAPTER 3: RECOMMENDATIONS AND CONCLUSION.............................................28
3.1 Introduction..................................................................................................................28
3.2. Major findings.............................................................................................................28
3.2.1 The application of performance management system and other service
improvement strategies at uMfolozi Municipality...........................................................28
3.2.3 Effectiveness of the overall implementation of performance management system
toward service delivery at Umfolozi municipality?.........................................................28
3.3 RECOMMENDATIONS...............................................................................................29
3.3.1. Performance Planning.........................................................................................30
3.3.2. Performance Feedback.......................................................................................30
3.3.3. Performance Reviews and Rewards..................................................................31
3.5 CONCLUSION............................................................................................................32
REFERENCES..................................................................................................................33
IMPORTANT NOTES TO CONSIDER..............................................................................40
CONTACT BMZ ACADEMY @061 262 1185/068 053 8213/0717 513 144....................41
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
