Genesys ICCS Exam (Administering the System) questions with correct answers

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? CORRECT ANSWER-Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? CORRECT ANSWER-Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? CORRECT ANSWER-Interaction Optimizer How do you refresh the view in Interaction Administrator? CORRECT ANSWER-F5 or View/Refresh What is the difference between the tree view (left pane) and list view (right pane) in Interaction Administrator? CORRECT ANSWER-The left pane is a tree view with container names and icons. The right pane is the list view displaying configuration data for the selected container. What are 3 ways to access Help files in all PureConnect applications? CORRECT ANSWER-F1; Help from the menu; Programs > Interactive Intelligence > Online Documentation What 3 primary containers are used to organize PureConnect configuration data? CORRECT ANSWER-Server; People; System What container is used to create users and workgroups? CORRECT A