GAINSIGHT ADMIN EXAM QUESTIONS AND ANSWERS

What is the Processing Stack of Gainsight used for? A - Processes data in memory from Salesforce data sources B - Processes data in memory from Gainsight's Analytics stacks C - Processes data in memory from both Salesforce data sources and Gainsight's Analytics stack D - None of the above C - Processes data in memory from both Salesforce data sources and Gainsight's Analytics stack What does Gainsight's Analytics Stack use? A - Mongo DB B - Redshift C - Heroku D - All of the above D - All of the above What are Gainsight's Key Objects? A - Customer Info B - CTA C - CS Tasks D - A & C E - A, B, & C E - A, B, & C Which of the following statements are false? A - Each Customer Info record has a 2:1 Master-Detail relationship to an existing Salesforce account B - Every customer in Gainisght has a record in the Customer Info Object C - Gainsight uses the processing stack to process Rules and Copilot programs D - MDA is fully integrated into GS UI without impacting SFDC storage A - Each Customer Info record has a 2:1 Master-Detail relationship to an existing Salesforce account Gainsight objects function similar to Salesforce objects, where you have the ability to: A - Use a Salesforce data loader to import and export records B - Add custom fields to Gainsight Objects like you can with other SFDC objects C - Link to existing Salesforce objects such as Account or Contact D - All of the above D - All of the above Gainsight collects best practices from thought leaders, customers, community, and others and presents these as importable assets through: A - Gainsight Community B - Gainsight Vault C - MDA D - All of the above B - Gainsight Vault With Vault, you can: A - Import assets across industries, customer segments, and business functions and configure them right away. B - Save time and reduce errors by downloading ready-to-use Gainsight assets C - Learn from the best practices of your peers who have shared their experiences and through process on building and managing a customer-centric business D - Efficiently scale your team with instant access to the best of Customer Success E - All of the above E - All of the above Vault is accessible in many places throughout Gainsight A - True B - False A - True In Gainsight Go you can find: A - A link to Gainsight support B - Gainsight Release notes C - Product documentation & tutorials D - A link to Gainsight Community E - All of the above E - All of the above Gainsight Community is: A - Where you download best practices B - Used to track open Gainsight Support cases C - An online forum where Customers can interact with each other and the Gainsight team D - The best place to get answers to configuration questions. C - An online forum where Customers can interact with each other and the Gainsight team Among other things, Gainsight provides: A - A 360 degree snapshot of customers B - Proactive alerts when customers are at risk of churn C - Assessment of risk renewal D - All of the above D - All of the above What are the various sources through which Gainisght offers help? A - Gainsight Go B - Community C - Support tickets D - All of the above D - All of the above An admin's responsibilities may include: A - Implementation B - Maintenance & Support C - Business Processes D - A & B E - A, B, & C E - A, B, & C The 3 stages of Gainsight Elements Customer Success Maturity are "Insights & Actions", "Outcomes", and "Transformation". A - True B - False A - True What are data spaces? A - Simplifies data for end-users B - Combines fields and objects into a predefined view that can be used in Rules and Reports C - Facilitates reporting on multiple related objects D - A & C E - A, B, & C E - A, B, & C You should build a Data Space when you: A - Want to report on multiple related Salesforce objects B - Want to limit fields visible to user C - Want to provide a custom data view for end users D - Want a predefined group of objects C - A & B D - A, B & D E - All of the above D - A, B & D In Data Spaces you can use: A - Any object in S or Gainsight objects stored in S B - Objects related to each other by either a Lookup or Master-Detail field type C - MDA Data D - All of the above E - A & B Only E - A & B Only Data Spaces supports up to __ Objects/Levels in a chain. A - 4 B - 6 C - 8 D - 10 B - 6 Which of the following statements is false? A - Only Salesforce objects can be used in Data Spaces B - Data Spaces are not currently included in Vault C - Out-of-the-Box Data Spaces can be edited D - MDA objects cannot be used in Data Spaces E - Data Spaces cannot be created by Users C - Out-of-the-Box Data Spaces can be edited Data Management refers to the application/tools we use to create and manage data external to Salesforce. A - True B - False A - True At Gainsight, we refer to our data management platform as: A - Gainsight MDA B - Gainsight Community C - Gainsight Support D - All of the above A - Gainsight MDA MDA allows you to: A - Create and modify objects, fields, and data types B - Setup constraints: Update Key or Default Values C - Check MDA, object dependencies D - View the data, record count, and delete existing data E - All of the above E - All of the above An MDA A - is a processing and storage stack B - Powers many Gainsight Features C - Enables Admins to update Salesforce object records D - A & B E - All of the above D - A & B Which of the following statements is false? A - MDA is fully integrated into Gainsight UI without impacting SFDC Storage B - MDA is named so because we have multiple data stores and tools C - Gainsight uses a single data store D - MDA uses system tables that house data E - End users cannot create, edit, or manage MDA tables C - Gainsight uses a single data store MDA Powers: A - Reports B - Rules Engine C - CTAs D - All of the above D - All of the above Which of the following statements is true? A - In System Objects, admins can't add or modify the fields via data management B - Standard Objects are created by the end-user through Data Management C - In Standard Objects, admins can't add additional fields on the object via Data Management D - All of the above A - In System Objects, admins can't add or modify the fields via data management To authorize the MDA: A - OAuth nees to be set up B - A Gainsight License is needed C - A & B D - Neither A nor B C - A & B In MDA, if columns = fields, then tabs = A - Objects B - Worksheets C - A & B D - None of the above A - Objects Joins in MDA is similar to: A - VLOOKUP in MS Excel B - Lookup in Salesforce C - A & B D - None of the above C - A & B Data aggregation is a process: A - In which information is gathered and expressed in a summary form B - You use functions such as Count/Count Distinct, Min/Max, Average, and Sum C - Used for purposes such as statistical analysis D - All of the above D - All of the above Pivot Tables: A - Can automatically sort, count, total, or average the data stored in one table or spreadsheet and report it in a second table B - Include aggregation as an implicit feature C - A & B D - None of the above C - A & B If you use Filters, they will be represented as "AND" between Data Spaces and any Rules that use them? A - True B - False A - True You can create an MDA object: A - Manually B - From a CSV file C. With API D - A & B E - All of the above D - A & B Which of the following statements is true? A - String, Boolean, and Currency are among the 8 field data types in MDA B - Number, Boolean, and Currency are among the 9 field data types in MDA C - SFDC id and email are not among the field data types in MDA D - All of the above B - Number, Boolean, and Currency are among the 9 field data types in MDA Which of the following statements is false? A - During data load, when ngo value exists in source file, default value is loaded B - Dependencies allow you to see all rules/reports/etc that are using data from the MDA object C - 'Delete Data' will delete all records in the table D - Calculated fields can be created using Numeric, Currency, and Percentage C - 'Delete Data' will delete all records in the table Data Management home screen lists: A - System Objects B - Standard Objects C - Custom Objects D - All of the above D - All of the above If the tables are joinable, then they are stored in: A - Redshift B - Mongo DB C - A & B D - Neither A nor B A - Redshift Connectors: A - Are integrations that are offered out of the box for you B - Connect to your varied data sources to sync up information from your Data storage systems into Gainsight C - A & B D - Neither A nor B C - A & B Gainsight Connect helps you import SFDC data into MDA standard object from: A - Account B - Customer Info C - Relationships & Relationship types D - User E - All of the above E - All of the above The User will have to create their own S3 buckets for data load A - True B - False B - False