HIM 3380 Exam #1 (Ch 1-6) Q&A | with complete solution

HIM 3380 Exam #1 (Ch 1-6) Q&A | with complete solution 1. What professional organization is credited with developing a hospital standardization program called The Minimum Standard in the early 1900s? - American College of surgeons 2. The TQM philosophy based on the concept that problematic processes, not people, cause inferior products and outcomes was developed by? - W. Edwards Deming 3. Which of the following entities is responsible for retrospectively examining the care provided to beneficiaries and comparing it with comparable provider's performance in different regions of the United States? - Quality Improvement Organizations 4. Which act was fueled by an expanding economy and funded extensive hospital construction? - Hill-Burton Act (1946) 5. What are the 5 key areas in which accountable care organizations must meet quality standards? - 1. Patient/caregiver care experiences, 2. Care coordination, 3. Patient safety, 4. Preventative health, 5. At-risk ("frail elderly") populations 1. Compare and contrast the use of six sigma, lean, and HRO concepts with regard to quality in healthcare. - - Six Sigma: A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process; from manufacturing to transactional and from product to service; - Lean: Concept of implementing value and eliminating waste; - HRO (High reliability organization): An organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity. 2. Which of the following structural characteristic is shared by most PI models used in healthcare today? - They are cyclical in nature 3. What is the first step in the organization-wide PI process? - Identify performance measure 4. Viewing an organization as an open system of interdependencies and connectedness rather than a collection of individual parts and professional enclaves is a critical component of? - Systems thinking 5. High reliability organizations are concerned with mindlessness and distraction among healthcare employees. Mindlessness and distraction and more likely to occur when? - Peopled are distracted, hurried, and overloaded 1. An unexpected occurrence involving death or serious physical or psychological injury or risk thereof is called a? - Sentinel Event 2. An idea generation technique in which a team leader solicits creative input from team members is called? - Brainstorming 3. The systematic comparison of the products, services, and outcomes of one organization with a similar organization is called? - Benchmarking 4. A graphic tool used to organize and prioritize ideas after a brainstorming session is called? - Affinity Diagram 5. A quality improvement technique that allows groups to narrow the focus of discussion or to make decisions without becoming involved in extended circular discussions is called? - Nominal Group Technique 1. What 5 questions should a team mission statement answer? - 1. What process is to be improved?, 2. For whom is the process performed?, 3. What products does the process produce?, 4. What is not working with the current process?, 5. How well must the process function? 2. A PI team that involves staff from a single department or service area is called? - Functional Team