BDO 329 ch9
Unit 1.1 – Basic concepts in performance management and appraisal
Performance Management (PM)- process which significantly affects organisational success by having
managers and ee work together to set expectations, review results and reward performance
Performance appraisal (PA) – process of evaluating how well ee perform their jobs when compared to
a set of standards and then communicating that information to ee
Model of the organizational performance management cycle & why?
ORG
HR
EE
Performance criteria PRAC EG
▪ Trait-based criteria- focus on personal characteristics of an ee (problem solving skills)
▪ Behaviour-based criteria- specific behaviours that lead to job success (ability to safely use..)
▪ Results or outcome-based criteria- focus on what was accomplished or produced rather than
how it was accomplished or produced. (produced 2 tons of..)
Performance Appraisal objectives
©Megan Meiring
, Possible sources of ineffective performance KNOW 5 & SOL
▪ Organisational policies and practices
1. Ineffective job placement
2. Insufficient job training
3. Lack of attention to ee needs/ concerns
4. Inadequate com within org
5. Unclear reporting relationships
▪ Personal problems
1. Marital prob
2. Financial worries
3. Emotional disorders (depression, anxiety)
4. Low work ethic
5. Lack of effort
▪ Job concerns
1. Boredom with job
2. Lack of growth/ advancement opportunities
3. Management-ee conflict
4. Prob with fellow ee
5. Unsafe working conditions
▪ External factors
1. Industry decline or extreme competition
2. Legal constraints
3. Conflict between ethical standards and job demands
4. Union–management conflict
Definition Performance Management SABPP
- Planned process of directing. Developing, supporting, aligning and improving individual and
team performance in enabling the sustained achievement of organisational objectives
©Megan Meiring
Unit 1.1 – Basic concepts in performance management and appraisal
Performance Management (PM)- process which significantly affects organisational success by having
managers and ee work together to set expectations, review results and reward performance
Performance appraisal (PA) – process of evaluating how well ee perform their jobs when compared to
a set of standards and then communicating that information to ee
Model of the organizational performance management cycle & why?
ORG
HR
EE
Performance criteria PRAC EG
▪ Trait-based criteria- focus on personal characteristics of an ee (problem solving skills)
▪ Behaviour-based criteria- specific behaviours that lead to job success (ability to safely use..)
▪ Results or outcome-based criteria- focus on what was accomplished or produced rather than
how it was accomplished or produced. (produced 2 tons of..)
Performance Appraisal objectives
©Megan Meiring
, Possible sources of ineffective performance KNOW 5 & SOL
▪ Organisational policies and practices
1. Ineffective job placement
2. Insufficient job training
3. Lack of attention to ee needs/ concerns
4. Inadequate com within org
5. Unclear reporting relationships
▪ Personal problems
1. Marital prob
2. Financial worries
3. Emotional disorders (depression, anxiety)
4. Low work ethic
5. Lack of effort
▪ Job concerns
1. Boredom with job
2. Lack of growth/ advancement opportunities
3. Management-ee conflict
4. Prob with fellow ee
5. Unsafe working conditions
▪ External factors
1. Industry decline or extreme competition
2. Legal constraints
3. Conflict between ethical standards and job demands
4. Union–management conflict
Definition Performance Management SABPP
- Planned process of directing. Developing, supporting, aligning and improving individual and
team performance in enabling the sustained achievement of organisational objectives
©Megan Meiring
