IAED ETC Course Questions and Answers 100% Pass

IAED ETC Course Questions and Answers 100% Pass In order to become a successful emergency telecommunicator, a combination of the following is required: a. training and temperament b. vision and values c. time and interest a. training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. a. true b. false b. false The IAED (the academy) enforces its Code of Ethics by withholding or revoking the certifications of those who fail to agree to, or uphold, these standards. a. true b. false a. true When faced with an ethical dilemma in the communication center, the ETC should FIRST: a. ask the nearest coworker for help b. consult his or her attorney c. follow established protocol, procedure, and policy d. follow his or her instincts c. follow established protocol, procedure, and policy A procedure that has been highly defined, structured, and placed into a reference system is known as a: a. protocol b. guideline c. logarithm d. policy a. protocol In this course, the "three P's" refer to: a. politeness, privilege, and politics b. professionalism, priority, and public service c. protocol, procedure, and policy d. party (of caller), Pre-Arrival Instructions, and Post-Dispatch Instructions c. protocol, procedure, and policy Wireless internet devices (such as smart phones) connect to the internet using: a. fiber-optic cables b. Wi-Fi c. copper wires d. operators b. Wi-Fi Cell phone networks are divided into specific areas called cells, each with its own: a. internet server b. antenna c. cell phone company/provider d. Wi-Fi router b. antenna Prior to the development of emergency number technology, either the caller or the operator had to try to figure out which agency or department emergency calls should go to, based on the caller's location: a. true b. false a. true What does the acronym TDD stand for? a. telecommunications device for the deaf b. telecommunicator dial-up dispatch c. text