MNB1601-23-S2 Welcome to MNB1601 Assessment 4
QUIZ
Started on Tuesday, 26 September 2023, 9:36 PM
State Finished
Completed on Tuesday, 26 September 2023, 9:49 PM
Time taken 13 mins 16 secs
Marks 31.00/40.00
Grade 77.50 out of 100.00
Question 1
Incorrect
Mark 0.00 out of 1.00
__________ technology refers to the machines, equipment and apparatus used in the transformation process.
Select one:
a. Process
b. Operations
c. Production
d. Transformation
The correct answer is: Process
Question 2
Correct
Mark 1.00 out of 1.00
Ntombi runs a non-profit organisation that provides vital veterinary services to impoverished communities. Although Ntombi
has attempted to reduce the occurrence of suppliers failing to deliver medical equipment needed for procedures, thereby
resulting in the delay of operations and the treatment of animals, she is aware that stock-out situations might still occur.
Which one of the following should be implemented to minimise the detrimental effect on the community?
Select one:
a. Recovery procedures
b. Process-monitoring
c. Complaints analyses
d. Cause-effect diagrams
The correct answer is: Recovery procedures
,Question 3
Correct
Mark 1.00 out of 1.00
The trailers being designed and produced by the well-known South African brand, Venter, has led to Venter being the market
leader, despite the entry of other manufacturers. This is known as the _______________ of good design.
Select one:
a. operational benefit
b. competitive advantage
c. economies of scale
d. leadership position
The correct answer is: competitive advantage
Question 4
Correct
Mark 1.00 out of 1.00
All products and services consist of three interdependent components: a concept, a package and a process. The concept is
the _______________________ .
Select one:
a. set of expected benefits that the customer purchases
b. tangible or intangible object being purchased
c. design of the processes required to manufacture the product or service
d. interaction between the customer and the business
The correct answer is: set of expected benefits that the customer purchases
, Question 5
Incorrect
Mark 0.00 out of 1.00
Quality planning and control can be divided into six steps. Which one of the following options represents the fourth step in this
process?
Select one:
a. Setting standards for each quality characteristic.
b. Defining the quality characteristics.
c. Measuring the quality characteristics.
d. Controlling quality against the set standards.
The correct answer is: Controlling quality against the set standards.
Question 6
Incorrect
Mark 0.00 out of 1.00
The Cure Day Hospital Somerset West is a new state-of-the-art healthcare facility in the Helderberg area offering same-day
surgical procedures by qualified doctors and assisted by dedicated and qualified nursing staff. The recovery wards,
examination rooms and operating theaters used by the hospital forms part of which element of the transformation model?
Select one:
a. Environment
b. Aids
c. Transformation process
d. Outputs
The correct answer is: Aids
QUIZ
Started on Tuesday, 26 September 2023, 9:36 PM
State Finished
Completed on Tuesday, 26 September 2023, 9:49 PM
Time taken 13 mins 16 secs
Marks 31.00/40.00
Grade 77.50 out of 100.00
Question 1
Incorrect
Mark 0.00 out of 1.00
__________ technology refers to the machines, equipment and apparatus used in the transformation process.
Select one:
a. Process
b. Operations
c. Production
d. Transformation
The correct answer is: Process
Question 2
Correct
Mark 1.00 out of 1.00
Ntombi runs a non-profit organisation that provides vital veterinary services to impoverished communities. Although Ntombi
has attempted to reduce the occurrence of suppliers failing to deliver medical equipment needed for procedures, thereby
resulting in the delay of operations and the treatment of animals, she is aware that stock-out situations might still occur.
Which one of the following should be implemented to minimise the detrimental effect on the community?
Select one:
a. Recovery procedures
b. Process-monitoring
c. Complaints analyses
d. Cause-effect diagrams
The correct answer is: Recovery procedures
,Question 3
Correct
Mark 1.00 out of 1.00
The trailers being designed and produced by the well-known South African brand, Venter, has led to Venter being the market
leader, despite the entry of other manufacturers. This is known as the _______________ of good design.
Select one:
a. operational benefit
b. competitive advantage
c. economies of scale
d. leadership position
The correct answer is: competitive advantage
Question 4
Correct
Mark 1.00 out of 1.00
All products and services consist of three interdependent components: a concept, a package and a process. The concept is
the _______________________ .
Select one:
a. set of expected benefits that the customer purchases
b. tangible or intangible object being purchased
c. design of the processes required to manufacture the product or service
d. interaction between the customer and the business
The correct answer is: set of expected benefits that the customer purchases
, Question 5
Incorrect
Mark 0.00 out of 1.00
Quality planning and control can be divided into six steps. Which one of the following options represents the fourth step in this
process?
Select one:
a. Setting standards for each quality characteristic.
b. Defining the quality characteristics.
c. Measuring the quality characteristics.
d. Controlling quality against the set standards.
The correct answer is: Controlling quality against the set standards.
Question 6
Incorrect
Mark 0.00 out of 1.00
The Cure Day Hospital Somerset West is a new state-of-the-art healthcare facility in the Helderberg area offering same-day
surgical procedures by qualified doctors and assisted by dedicated and qualified nursing staff. The recovery wards,
examination rooms and operating theaters used by the hospital forms part of which element of the transformation model?
Select one:
a. Environment
b. Aids
c. Transformation process
d. Outputs
The correct answer is: Aids
