Head First PMP Exam (Practice PMP Exam) part 3 of 8 -Answered

51. The scope baseline consists of: A. The Scope Management Plan, the Project Scope Statement, and the WBS B. The Scope Management Plan, Requirements Documents, and the WBS C. The Scope Management Plan, the WBS, and the WBS Dictionary D. The Project Scope Statement, the WBS, and the WBS Dictionary - ANSWER-51. Answer: D The scope baseline is made up of the Project Scope Statement and the WBS and the WBS Dictionary. The WBS Dictionary is considered a supporting document to the WBS, so if the WBS were to change, then the dictionary would, too. 52. You are managing a construction project that is currently being initiated. You met with the sponsors, and have started to work on identifying stakeholders. You've documented several key stakeholders and identified their needs. Before you can finish initiating the project, your company guidelines require that you make a rough order of magnitude estimate of both time and cost, so that the sponsor can allocate the final budget. What's the range of a rough order of magnitude (ROM) estimate? A. -10% to +10% B. -50% to +50% C. -50% to +100% D. -100% to +200% - ANSWER-52. Answer: B A rough order of magnitude (ROM) estimate is an estimate that is very rough. According to the PMBOK® Guide, you should expect a ROM estimate to be anywhere from half (-50%) to one and a half times (+50%) the actual result. That means that if your ROM estimate for a project is six months, then you should expect the actual project to be anywhere from three months to nine months. 53. Which of the following processes is in the Initiating process group? A. Develop Project Charter B. Develop Project Management Plan C. Define Scope D. Define Activities - ANSWER-53. Answer: A It's pretty easy to remember which processes are in the Initiating group, because there are only two of them! But more importantly, it's useful to know what you need to do when you initiate a project. First the project charter needs to be created (by performing the Develop Project Charter process), which authorizes the project manager to do the work. And then you need to identify your stakeholders (by performing the Identify Stakeholders process), which helps you understand who needs your project done and what interest they have in it. 54. Mary is a project manager at a consulting company. The company regularly builds teams to create products for clients. When the product is delivered, the team is dissolved and assigned to other projects. What kind of organization is she working for? A. Weak matrix B. Projectized C. Functional D. Strong matrix - ANSWER-54. Answer: B Mary is working for a projectized organization. In those companies, the project manager has authority over the team as well as the project. 55. An important part of performing stakeholder analysis is documenting quantifiable expectations. Which of the following expectations is quantifiable? A. The project must improve customer satisfaction B. The project should be higher quality C. The project must yield a 15% reduction in part cost D. All stakeholders' needs must be satisfied - ANSWER-55. Answer: C It's very hard to figure out whether or not your project is successful unless you can measure that success. That's why you need to come up with goals that have numbers attached to them—which is what quantifiable means. Of all four answers, only answer C has a goal that you can actually measure. 56. At the close of your project, you measure the customer satisfaction and find that some customer needs were not fully met. Your supervisor asks you what steps you took on your project to improve customer satisfaction. Which subsidiary plan would you consult to determine this information? A. Quality management plan B. Communications management plan C. Staffing management plan D. Risk management plan - ANSWER-56. Answer: A Customer satisfaction is an important part of modern quality management. Remember, customer satisfaction is about making sure that the people who are paying for the end product are happy with what they get. But the way that you make sure that your customers are happy is by meeting their needs—and you do that by ensuring the product the team builds meets the customer's requirements. That's what quality management is all about, and it's an important reason that you do quality management. 57. Customer satisfaction should be measured at the end of the project to maintain long-term relationships. Which of the following is NOT always an aspect of customer satisfaction? A. The product meets its stated and unstated requirements B. The project is profitable C. The product is high quality D. The customer's needs are met - ANSWER-57. Answer: B Customers can be satisfied even when a project is not profitable—customer satisfaction isn't always about money. Rather, customer satisfaction is about making sure that the people who are paying for the end product are happy with what they get. When the team gathers requirements for the specification, they try to write down all of the things