DTM2601 Assignment 3 (ANSWERS) Semester 2 2023 - DISTINCTION GUARANTEED

DTM2601 Assignment 3 (ANSWERS) Semester 2 2023 - DISTINCTION GUARANTEED - DISTINCTION GUARANTEED. (DETAILED ANSWERS - DISTINCTION GUARANTEED!). Case study: South African Red Train While the Red Train lives up to its five-star reputation in every sense, its cuisine surpasses even the highest expectations. It could be said that the dinner is the most unforgettable experience of guests’ adventure. On board, chefs regularly refresh their menus to intrigue and tantalise guest palates as they prepare their signature dishes using the freshest of local ingredients. From Karoo lamb, ostrich and venison to Knysna oysters and other award-winning Cape cultivars. All are artfully presented in delicate crystal or on fine china, and all contribute to the ultimate experience. Underscoring the Dining Car’s atmosphere is a delightful selection of tasteful background music ranging from smooth jazz to light classical and the mellow tones of the Joburg String Quartet. As the sky darkens over the landscape, guests adorn themselves in their finest silks and satins, diamonds and pearls, tuxedos and ties. As they prepare to relish a banquet glowing with the camaraderie of new friends or dine entwined with the subtle intimacy of a table for two – or even if they opt to dine in the privacy of their own suite – they become aware that every taste they are about to experience is a memory in the making, a tantalising highlight on a menu of magical moments. Whether they require kosher or halal meals, or gluten-free vegan options, they simply make their needs known at the time of reserving their passage. The very elegant Dining Car comfortably accommodates 42 guests in a single sitting and if there are more guests on the train, meals are served in two sittings to ensure all the guests experience utter luxury and decadence. Source: Available at: Against this background, answer the questions that follow. QUESTION 1 1.1 In an effort to reduce labour costs and increase the productivity (15) and performance of employees, management must consider alternative scheduling techniques as suggested by Cascado (2012). Suggest five scheduling techniques that the management of the Red Train can apply to ensure productivity on board the train. 1.2 According to Powers and Barrows (2006), hospitality operations (5) such as the Red Train can satisfy both physical and biological needs and can therefore be divided into two categories or markets. Classify the market which the Red Train aims to serve. QUESTION 2 2.1 It is important that the day-to-day operations of the Red Train are (15) in harmony with the three Ps of sustainability: planet, people and profit. With reference to the case study, analyse how the train can incorporate these three dimensions to ensure the successful operation of the Red Train. 2.2 In keeping with sustainability, the management of an (15) accommodation provider (or the Red Train as an accommodation provider in the scenario) needs to be aware of the trends in the tourism industry. Millennials are said to become the principal customer in the hospitality industry and accommodation providers have to address the needs of this growing market. Propose how the Red Train can keep abreast of the following trends to suit this growing customer group: • WOW customer service • renewed focus on property websites • reputation management