1.1. Introduction: The goal of Project X is to design and implement a smart ordering system for
Grilloo restaurant in Cape Town CBD. This system will allow patrons to access a digital menu on
tablets installed at the tables. They will be able to select their meals and beverages and place their
orders directly through the tablets. The system will also facilitate communication between the
kitchen and the customers, ensuring efficient and timely delivery of the prepared meals to the tables.
1.2. Business Objective: The business objective that underpins the design and implementation of the
planned information system is to enhance the ordering process at Grilloo restaurant, providing a
seamless and efficient experience for patrons. The smart ordering system aims to streamline the
ordering process, reduce wait times, improve order accuracy, and ultimately enhance the overall
dining experience. By adopting this innovative technology, Grilloo aims to differentiate itself from
competitors, attract tech-savvy customers, and increase customer satisfaction and loyalty.
1.3. Critical Assumptions and Risks:
- Assumption: Customers will quickly adapt to using the tablets and find them user-friendly.
Grilloo restaurant in Cape Town CBD. This system will allow patrons to access a digital menu on
tablets installed at the tables. They will be able to select their meals and beverages and place their
orders directly through the tablets. The system will also facilitate communication between the
kitchen and the customers, ensuring efficient and timely delivery of the prepared meals to the tables.
1.2. Business Objective: The business objective that underpins the design and implementation of the
planned information system is to enhance the ordering process at Grilloo restaurant, providing a
seamless and efficient experience for patrons. The smart ordering system aims to streamline the
ordering process, reduce wait times, improve order accuracy, and ultimately enhance the overall
dining experience. By adopting this innovative technology, Grilloo aims to differentiate itself from
competitors, attract tech-savvy customers, and increase customer satisfaction and loyalty.
1.3. Critical Assumptions and Risks:
- Assumption: Customers will quickly adapt to using the tablets and find them user-friendly.
