Exam Summary OPM | Literature & Lectures
Chapter 1 | Management & society
+ Lecture “Management”
Main elements of Management (Drucker)
effectiveness: doing the right thing (right target)
efficiency: doing things right (right strategy to use people and resources)
Scientific Management (Taylor)
• time and motion studies (optimization of work processes)
• scientifically select, train & develop each worker
• closely supervise workers
• financial incentives
• manager’s tasks: planning & organizing work
Human relations theory (Mayo)
social & psychological factors are responsible for productivity & job satisfaction
informal relations among workers influence behavior & performance more than the formal relations in
the organization
employees will perform better if they participate in decision-making
employees will work more efficiently, when management shows interest in their welfare
employees treated with respect and dignity perform better
financial incentives alone cannot increase the performance
Elements of the managerial function (Fayol)
prévoir: policy making & planning
organiser: organizational structure design
commander: instructions & assistance
coordonner: coordinating
contrôler: controlling & adjustments
Chapter 1 | Management & society
+ Lecture “Management”
Main elements of Management (Drucker)
effectiveness: doing the right thing (right target)
efficiency: doing things right (right strategy to use people and resources)
Scientific Management (Taylor)
• time and motion studies (optimization of work processes)
• scientifically select, train & develop each worker
• closely supervise workers
• financial incentives
• manager’s tasks: planning & organizing work
Human relations theory (Mayo)
social & psychological factors are responsible for productivity & job satisfaction
informal relations among workers influence behavior & performance more than the formal relations in
the organization
employees will perform better if they participate in decision-making
employees will work more efficiently, when management shows interest in their welfare
employees treated with respect and dignity perform better
financial incentives alone cannot increase the performance
Elements of the managerial function (Fayol)
prévoir: policy making & planning
organiser: organizational structure design
commander: instructions & assistance
coordonner: coordinating
contrôler: controlling & adjustments
