HRBUS85 2023 0717513144
NB: Students must not copy and paste. For clarity, students
are free to call on the provided number and/ email.
1
, HRBUS85 2023 0717513144
THE EFFECT OF PERFORMANCE MANAGEMENT PUBLIC SECTOR:
CASE OF UMFOLOZI LOCAL MUNICIPALITY
MODULE CODE: HRBUS85
NAME OF STUDENT:
STUDENT NUMBER:
ASSIGNMENT 1
YEAR: 2022/3
2
, HRBUS85 2023 0717513144
LITERATURE REVIEW
INTRODUCTION
This chapter analyses the various literature about municipal integrated development
plan (IDP), legal provision that guide performance at uMfolozi municipality and
community involvement in service delivery. National government activities have a
tremendous impact on social and economic development. Therefore, local
governments must closely monitor and review their strategic plans in order to improve
their performance at optimal levels. The effectiveness of state institutions has always
been contested when systems of collective goods and services produced by public
institutions (Linden, 2017:13).
Introduction of Performance management in public sector
In the early 1990s, the concept of performance management was introduced to
manage the performance of government agencies to improve their performance
(Osborne and Gaebler 2017:32). However, this has not contributed improvement in
public institutions in both developed and developing countries (Mafolo, 2016). The
issue of poor performance of government institutions is more severe in developing
countries, ironically where effective government performance is the most needed
(Reddy et al. 2015). For example, local government’s performance in South Africa
(SA) has received increased negative attention because its performance post-
apartheid has remained poor. This evident in the 2019-2020 annual reports of the
National Auditor General (AG), which are compiled by the Supreme Audit Institution
of South Africa and by law the only institution that has the authority to audit and report
publicly on how government (at the national, provincial, and local government levels)
is using taxpayers’ money (Auditor General of South Africa / AGSA 2020).
When South Africa became a democratic country in 1994, the government
fundamentally reformed all branches of government to ensure that public services
were provided equally to all citizens regardless of race, gender, or religion. The RSA
government started the process of transforming into effective, efficient, and economic
manner. This was aimed at addressing and eradicating the legacy of apartheid, which
promoted segregation and discrimination in the country. To achieve this, New Public
3
NB: Students must not copy and paste. For clarity, students
are free to call on the provided number and/ email.
1
, HRBUS85 2023 0717513144
THE EFFECT OF PERFORMANCE MANAGEMENT PUBLIC SECTOR:
CASE OF UMFOLOZI LOCAL MUNICIPALITY
MODULE CODE: HRBUS85
NAME OF STUDENT:
STUDENT NUMBER:
ASSIGNMENT 1
YEAR: 2022/3
2
, HRBUS85 2023 0717513144
LITERATURE REVIEW
INTRODUCTION
This chapter analyses the various literature about municipal integrated development
plan (IDP), legal provision that guide performance at uMfolozi municipality and
community involvement in service delivery. National government activities have a
tremendous impact on social and economic development. Therefore, local
governments must closely monitor and review their strategic plans in order to improve
their performance at optimal levels. The effectiveness of state institutions has always
been contested when systems of collective goods and services produced by public
institutions (Linden, 2017:13).
Introduction of Performance management in public sector
In the early 1990s, the concept of performance management was introduced to
manage the performance of government agencies to improve their performance
(Osborne and Gaebler 2017:32). However, this has not contributed improvement in
public institutions in both developed and developing countries (Mafolo, 2016). The
issue of poor performance of government institutions is more severe in developing
countries, ironically where effective government performance is the most needed
(Reddy et al. 2015). For example, local government’s performance in South Africa
(SA) has received increased negative attention because its performance post-
apartheid has remained poor. This evident in the 2019-2020 annual reports of the
National Auditor General (AG), which are compiled by the Supreme Audit Institution
of South Africa and by law the only institution that has the authority to audit and report
publicly on how government (at the national, provincial, and local government levels)
is using taxpayers’ money (Auditor General of South Africa / AGSA 2020).
When South Africa became a democratic country in 1994, the government
fundamentally reformed all branches of government to ensure that public services
were provided equally to all citizens regardless of race, gender, or religion. The RSA
government started the process of transforming into effective, efficient, and economic
manner. This was aimed at addressing and eradicating the legacy of apartheid, which
promoted segregation and discrimination in the country. To achieve this, New Public
3
