WGU C215 Pre-assessment PVDC Exam Solved 100%

Which definition used for quality evaluates how well a product performs its intended function? - Answer Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? - Answer 14 points for quality improvement Which total quality management (TQM) process consists of 13 published standards and guidelines? - Answer ISO 9000 A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? - Answer Checklist Which quality control tool should be used to monitor the current status or end result of a process? - Answer Control chart Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process? - Answer Enhance competition; understand consumer preferences; maintain communication with operations What is the common them in total quality management (TQM) across all functions in an organization? - Answer To satisfy customer needs Which concept of variation measures the central tendency of a set of data? - Answer Mean What do assignable causes of variation indicate? - Answer Out-of-control signals were found in the process Which continuous improvement method does Cpk measure? - Answer How close one is to a target and how consistent one is with the average performance What are two important aspects of Six Sigma? - Answer Technical tools People involvement Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? - Answer Screen patients and fast-track those with minor ailments Which two factors affect a service location decision? - Answer Proximity to customers Quality-of-life issues What is a key factor of a location analysis for a service company? - Answer Proximity to customers What helps an organization identify and plan the actions necessary to meet current and future customer demands? - Answer Capacity planning Which capacity planning measurement tells how much capacity a company is using? - Answer Capacity utilization Which two statements are true about effective capacity? - Answer An effective capacity is lower than design capacity. An effective capacity is a permanent measure used to achieve design capacity. When is capacity measurement at the best operating level? - Answer When the average unit cost is minimized Which two capacity measurement concepts should a firm consider when conducting a location analysis? - Answer Proximity to sources of supply Site considerations What is a major factor in the decision to locate a business near its primary market territory? - Answer Proximity to customers A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores. What tool should the manufacturing company use to determine where the new distribution center should be located? - Answer By using the center-of-gravity approach Which two types of operations include repetitive processes? - Answer Line process Continuous process A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options. Which two operational processes would suit this shop? - Answer Project process Batch process