lOMoARcPSD|24668432
Assessment 6 Final Portfolio
Production and Operations Management (University of South Africa)
Studocu is not sponsored or endorsed by any college or university
Downloaded by Jack martinez ()
, lOMoARcPSD|24668432
– MNO2601 ASSIGNMENT 06 – FINAL PORTFOLIO –
1.1 (i) Operations management is the activity of managing resources or mechanisms
that transform inputs into outputs, or in other words, managing the resources that
create products or services.
1.1 (ii) The difference on how operations may differ between large and small firs is
that small firms at times face resource availability challenges. Small firms may not
have the financial muscle that the big firms have that could pose a challenge of not
being able to deliver to their customers. At times you will find staff having multiple
roles which could impede on decision making.
1.2
Transformed inputs Material to manufacture security gates and burglar bars
Transforming inputs Equipment and staff
Process Manufacturing of customised gates and burglar bars
Output Satisfied customers and their security gates
1.3 The five basic performance objectives
a. Dependability – by doing things on time will enable Dinoko Automation to have
services and products available to their customers as promised. This also applies to
internal staff operations.
b. Speed – this another very important factor for customer satisfaction as the customer
will monitor the time lapsed from when they placed the order to when the service or
product were delivered, with internal staff, speed can reduce stock thus turning stock
to revenue.
c. Quality – by doing things right the first time is important in that Dinoko Automation
will save money on reworks if things are not done as per customer specifications.
When customer’s quality expectations are met all the time this could enhance
Dinoko’s reputation and popularity by word of mouth from satisfied customers, thus
more revenue for Dinoko Automation.
Downloaded by Jack martinez ()
Assessment 6 Final Portfolio
Production and Operations Management (University of South Africa)
Studocu is not sponsored or endorsed by any college or university
Downloaded by Jack martinez ()
, lOMoARcPSD|24668432
– MNO2601 ASSIGNMENT 06 – FINAL PORTFOLIO –
1.1 (i) Operations management is the activity of managing resources or mechanisms
that transform inputs into outputs, or in other words, managing the resources that
create products or services.
1.1 (ii) The difference on how operations may differ between large and small firs is
that small firms at times face resource availability challenges. Small firms may not
have the financial muscle that the big firms have that could pose a challenge of not
being able to deliver to their customers. At times you will find staff having multiple
roles which could impede on decision making.
1.2
Transformed inputs Material to manufacture security gates and burglar bars
Transforming inputs Equipment and staff
Process Manufacturing of customised gates and burglar bars
Output Satisfied customers and their security gates
1.3 The five basic performance objectives
a. Dependability – by doing things on time will enable Dinoko Automation to have
services and products available to their customers as promised. This also applies to
internal staff operations.
b. Speed – this another very important factor for customer satisfaction as the customer
will monitor the time lapsed from when they placed the order to when the service or
product were delivered, with internal staff, speed can reduce stock thus turning stock
to revenue.
c. Quality – by doing things right the first time is important in that Dinoko Automation
will save money on reworks if things are not done as per customer specifications.
When customer’s quality expectations are met all the time this could enhance
Dinoko’s reputation and popularity by word of mouth from satisfied customers, thus
more revenue for Dinoko Automation.
Downloaded by Jack martinez ()
