Name of the Teacher Date Level of the class Length of lesson
Elanya Oberholster 04/04/2023 C1-Advanced 60 minutes
Lesson Type:
Four skills - Speaking
Lesson Topic:
Telephone language
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be By the end of the lesson, students will have…
better able to… demonstrated their comprehension of the offered target
to raise the level of professionalism they demonstrate language through the language analysis and the activities,
during an English-language phone discussion. The quality which included pronunciation and peer roleplay.
of the student's interactions with foreign clientele will also
increase.
Anticipated difficulties: Suggested solutions:
1. Students may struggle to understand what I 1. I will speak clearly and not too fast.I will
am saying because of my accent. make sure everyone understands before
moving on in the lesson.
2. Students might be too shy to participate in 2. I will create a safe space where the students
activities in front of the other students. feel comfortable enough to participate in the
activities as well as encourage them to
3. Students may feel a time constraint between participate.
balancing their work and classes.
3.Having the lessons take place at the students
workplace will make it easier for the students
to attend the classes.
, Target Language Analysis
Include an analysis of the target language you will present in order for your learners to complete the
‘real-life’ task you have chosen.
● Choose your set phrases (8-12 is appropriate)
● Analyse them in a paragraph or table
● Include meaning, function/use, features of pronunciation (speaking) or spelling and
punctuation (writing), plus anything else you think is interesting
Phrase : I’m calling from [ Location ]
Phonetics : aɪm ˈkɔːlɪŋ frɒm
Function : It is for additional information
Meaning : This is the current location where we are.
CCQ’S : Are you telling the person on the phone your exact location ?
Phrase : May I speak to [ person’s name ]
Phonetics : meɪ aɪ spiːk tuː
Function : This is for making contact.
Meaning : can you connect me to the person I am asking for.
CCQ’S : Is this an introductory phrase ?
When will you ask this , at the beginning or end ?
Phrase : I’m calling on behalf of [ company name ]
Phonetics : aɪm ˈkɔːlɪŋ ɒn bɪˈhɑːf ɒv
Function : This is additional information
Meaning : I am telling you the company's name.
CCQ’S : Are you introducing the company or yourself ?
Is this question informative ?
Phrase : May I ask who is calling
Phonetics : meɪ aɪ ɑːsk huː ɪz ˈkɔːlɪŋ
Function: This is additional information
Meaning : I want to know your name
CCQ’S : What do you want to find out ?
Phrase :Can I take a message
Phonetics : kæn aɪ teɪk ə ˈmɛsɪʤ
Function : passing on a message
Meaning : to write down or remember a message for someone
CCQ’s : Are you taking a call ?
Phrase: I’m calling because [ give reason ]
Phonetics : aɪm ˈkɔːlɪŋ bɪˈkɒz
Function : Additional information
Meaning : to identify the reason for the call
Elanya Oberholster 04/04/2023 C1-Advanced 60 minutes
Lesson Type:
Four skills - Speaking
Lesson Topic:
Telephone language
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be By the end of the lesson, students will have…
better able to… demonstrated their comprehension of the offered target
to raise the level of professionalism they demonstrate language through the language analysis and the activities,
during an English-language phone discussion. The quality which included pronunciation and peer roleplay.
of the student's interactions with foreign clientele will also
increase.
Anticipated difficulties: Suggested solutions:
1. Students may struggle to understand what I 1. I will speak clearly and not too fast.I will
am saying because of my accent. make sure everyone understands before
moving on in the lesson.
2. Students might be too shy to participate in 2. I will create a safe space where the students
activities in front of the other students. feel comfortable enough to participate in the
activities as well as encourage them to
3. Students may feel a time constraint between participate.
balancing their work and classes.
3.Having the lessons take place at the students
workplace will make it easier for the students
to attend the classes.
, Target Language Analysis
Include an analysis of the target language you will present in order for your learners to complete the
‘real-life’ task you have chosen.
● Choose your set phrases (8-12 is appropriate)
● Analyse them in a paragraph or table
● Include meaning, function/use, features of pronunciation (speaking) or spelling and
punctuation (writing), plus anything else you think is interesting
Phrase : I’m calling from [ Location ]
Phonetics : aɪm ˈkɔːlɪŋ frɒm
Function : It is for additional information
Meaning : This is the current location where we are.
CCQ’S : Are you telling the person on the phone your exact location ?
Phrase : May I speak to [ person’s name ]
Phonetics : meɪ aɪ spiːk tuː
Function : This is for making contact.
Meaning : can you connect me to the person I am asking for.
CCQ’S : Is this an introductory phrase ?
When will you ask this , at the beginning or end ?
Phrase : I’m calling on behalf of [ company name ]
Phonetics : aɪm ˈkɔːlɪŋ ɒn bɪˈhɑːf ɒv
Function : This is additional information
Meaning : I am telling you the company's name.
CCQ’S : Are you introducing the company or yourself ?
Is this question informative ?
Phrase : May I ask who is calling
Phonetics : meɪ aɪ ɑːsk huː ɪz ˈkɔːlɪŋ
Function: This is additional information
Meaning : I want to know your name
CCQ’S : What do you want to find out ?
Phrase :Can I take a message
Phonetics : kæn aɪ teɪk ə ˈmɛsɪʤ
Function : passing on a message
Meaning : to write down or remember a message for someone
CCQ’s : Are you taking a call ?
Phrase: I’m calling because [ give reason ]
Phonetics : aɪm ˈkɔːlɪŋ bɪˈkɒz
Function : Additional information
Meaning : to identify the reason for the call
