AQA A Level Business 3.2 - Management, Leadership and Decision Making

3.2 – Management, Leadership and Decision Making


Roles of Managers

 Planning – Setting targets, budgeting, making estimates etc
 Organising – Coordinating teams, allocating resources etc
 Directing – Giving instructions, motivating employees, delegating etc
 Controlling – monitoring targets, budgets, employee performance (appraisals) etc


Manager hierarchy:
 Senior management
 Middle management
 Junior management




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, 3.2 – Management, Leadership and Decision Making


Tannenbaum Schmidt Continuum

This shows the types of managers based on level of authority used and level freedom
available for subordinates




Tell – High level of authority used, low level of freedom available for subordinates
 Very autocratic


Sell – Medium to high level of authority used, medium to low level of freedom available for
subordinates
 Autocratic however the manager shows clear communication to employees


Consult – Medium level of authority used, medium level of freedom available for
subordinates
 Democratic


Join – Low level of authority used, high level of freedom available for subordinates
 Democratic / laissez faire




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