MNO3703_JAN-FEB 2023 EXAM GUIDE 0717513144
muzavazi47@gmailcom
SECTION A (Compulsory)
All candidates must answer this section. For each sub question, five possible answers (options)
are given. Select only one option, and write down the corresponding number in the space
provided.
Question 1 [10]
1.1) Quality of design is a measure of how well the product or service is designed to achieve
the agreed requirements. Which one of the following statements refers to quality of
design?
1. Quality of design involves a high level of inspection or checking at the end, which is
indicative of attempts to inspect quality.
2. Quality cannot be inspected into products or services; customer services must be
designed into the whole system.
3. Quality of design is a measure of how well a product or service is designed to achieve the
agreed requirements.
4. Quality of design involves people doing the wrong things, but doing them well.
5. Design concerns the quality performance of actual operations.
Answer 1.1
1.2) Which one of the following combinations reflects the major features of the total quality
management model?
1. Teams, systems, tools, communication, culture, commitment, process customer and
supplier
2. Facilitating communication and sharing best-practice information
3. Understanding, managing performance, guiding, planning, drafting policies and
procedures
4. Helping to improve employee motivation
5. Developing new knowledge and skills in an organizations
, MNO3703_JAN-FEB 2023 EXAM GUIDE 0717513144
muzavazi47@gmailcom
1.3) Which one of the following best describes process of control?
1. It is the translation of the organisation’s philosophy.
2. It is the responsiveness of suppliers and operators.
3. It is information or feedback provided to keep all functions on track.
4. It is credibility given to operators.
5. It has to do with customer courtesy.
Answer 1.3
1.4) Which one of the following statements best represents a vision framework for an
organisation?
1. Develop a vision, core values, purpose, mission, strategies and plans, critical success
factors and core processes
2. Develop a mission, design, process, plan, experiment and control
3. Develop a vision, finances, operations, supply chain, stockholders and promoters
4. Develop a mission that demonstrates the organisation’s purpose to make a profit
5. Develop a vision that will generate a high impact on the opposition
Answer 1.4
1.5) Which one of the following options sets out the criteria for enablers in the EFQM
excellence model?
1. Leadership, strategy, people, resources and partnerships, processes, products and
services
2. Leadership, strategy, customer focus, workforce focus, operational focus
3. Leadership, strategy, customer focus, operational focus, results
4. Leadership, strategy, customer focus, workforce focus, results
5. Leadership, strategy, customer focus, strategic planning, results
Answer 1.5
, MNO3703_JAN-FEB 2023 EXAM GUIDE 0717513144
muzavazi47@gmailcom
1.6) Kanban, in Japanese, means ‘visible record’. How is Kanban described in the West?
1. Value added to products
2. Materials accumulated to ensure buffering for unexpected demands
3. Process flexibility, to ensure that customer orders are completed according to the design
4. A card that signals the need to deliver or produce more parts or components
5. Value added to items, with less effort
Answer 1.6
1.7) What are the five stages of benchmarking?
1. Identify, collect, process, improve and review
2. Plan, do, check, act and correct
3. Process, check, correct, act and review
4. Plan, collect, analyse, adapt and review
5. Process, correct, change, analyse and review
Answer 1.7
1.8) ‘Continuous improvement’ is a term in common use throughout most industries and the
public sector. What must it be linked to, in order to become meaningful?
1. An organisational vision or mission
2. An organisational strategy
3. The purpose of the organisation’s tasks
4. The direction of the organisational culture
5. Increasing productivity
Answer 1.8
muzavazi47@gmailcom
SECTION A (Compulsory)
All candidates must answer this section. For each sub question, five possible answers (options)
are given. Select only one option, and write down the corresponding number in the space
provided.
Question 1 [10]
1.1) Quality of design is a measure of how well the product or service is designed to achieve
the agreed requirements. Which one of the following statements refers to quality of
design?
1. Quality of design involves a high level of inspection or checking at the end, which is
indicative of attempts to inspect quality.
2. Quality cannot be inspected into products or services; customer services must be
designed into the whole system.
3. Quality of design is a measure of how well a product or service is designed to achieve the
agreed requirements.
4. Quality of design involves people doing the wrong things, but doing them well.
5. Design concerns the quality performance of actual operations.
Answer 1.1
1.2) Which one of the following combinations reflects the major features of the total quality
management model?
1. Teams, systems, tools, communication, culture, commitment, process customer and
supplier
2. Facilitating communication and sharing best-practice information
3. Understanding, managing performance, guiding, planning, drafting policies and
procedures
4. Helping to improve employee motivation
5. Developing new knowledge and skills in an organizations
, MNO3703_JAN-FEB 2023 EXAM GUIDE 0717513144
muzavazi47@gmailcom
1.3) Which one of the following best describes process of control?
1. It is the translation of the organisation’s philosophy.
2. It is the responsiveness of suppliers and operators.
3. It is information or feedback provided to keep all functions on track.
4. It is credibility given to operators.
5. It has to do with customer courtesy.
Answer 1.3
1.4) Which one of the following statements best represents a vision framework for an
organisation?
1. Develop a vision, core values, purpose, mission, strategies and plans, critical success
factors and core processes
2. Develop a mission, design, process, plan, experiment and control
3. Develop a vision, finances, operations, supply chain, stockholders and promoters
4. Develop a mission that demonstrates the organisation’s purpose to make a profit
5. Develop a vision that will generate a high impact on the opposition
Answer 1.4
1.5) Which one of the following options sets out the criteria for enablers in the EFQM
excellence model?
1. Leadership, strategy, people, resources and partnerships, processes, products and
services
2. Leadership, strategy, customer focus, workforce focus, operational focus
3. Leadership, strategy, customer focus, operational focus, results
4. Leadership, strategy, customer focus, workforce focus, results
5. Leadership, strategy, customer focus, strategic planning, results
Answer 1.5
, MNO3703_JAN-FEB 2023 EXAM GUIDE 0717513144
muzavazi47@gmailcom
1.6) Kanban, in Japanese, means ‘visible record’. How is Kanban described in the West?
1. Value added to products
2. Materials accumulated to ensure buffering for unexpected demands
3. Process flexibility, to ensure that customer orders are completed according to the design
4. A card that signals the need to deliver or produce more parts or components
5. Value added to items, with less effort
Answer 1.6
1.7) What are the five stages of benchmarking?
1. Identify, collect, process, improve and review
2. Plan, do, check, act and correct
3. Process, check, correct, act and review
4. Plan, collect, analyse, adapt and review
5. Process, correct, change, analyse and review
Answer 1.7
1.8) ‘Continuous improvement’ is a term in common use throughout most industries and the
public sector. What must it be linked to, in order to become meaningful?
1. An organisational vision or mission
2. An organisational strategy
3. The purpose of the organisation’s tasks
4. The direction of the organisational culture
5. Increasing productivity
Answer 1.8
