, Introduction to Business
Management
11th edition
Ancillary material
ISBN 978 019 07 4576 9
P O Box 12119, N1 City, 7463, Cape Town, Republic of South Africa
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or
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, Chapter 10
Controlling the management process
Management
11th edition
Ancillary material
ISBN 978 019 07 4576 9
P O Box 12119, N1 City, 7463, Cape Town, Republic of South Africa
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or
any means, without the prior permission in writing of Oxford University Press Southern Africa (Pty) Ltd, or as expressly permitt
by law, or under terms agreed with the appropriate designated reprographics rights organization. Enquiries concerning
reproduction outside the scope of the above should be sent to the Rights Department, Oxford University Press Southern Afric
(Pty) Ltd, at the address above.
, Chapter 10
Controlling the management process
