Test Bank for Hospitality Law, 5th Edition

Test Bank for Hospitality Law, 5th Edition TEST BANK FOR 5TH EDITION Chapter 1: PREVENTION PHILOSOPHY 1. Which of the following is a way to become a positive manager and build employee loyalty? a. Raise employee morale and self-esteem b. Not focus on turnover c. Keep customer satisfaction d. Remember that the bottom line is the most important factor 2. The legal principle of following prior case law is known as ____. a. Litigation b. strict liability c. stare decisis d. administrative law 3. The goal of STEM is to ________. a. Find the best employees. b. hire only the employees who will reduce turnover. c. reduce employee mistakes. d. none of the above. 4. Under the Federal law, what does the acronym known as “ADA” stand for? a. American Dietetic Association b. American Dental Association c. Americans with Diabetes Act d. Americans with Disabilities Act 5. An effective way to reduce claims being filed against your hotel or restaurant is to provide _____. a. well-trained employees b. exceptional customer service c. a safe and secure property d. all of the above Test Bank Answers 1. A 2. C 3. C 4. D 5. D