NHA CMAA Practice Test 1 – with COMPLETE SOLUTION

Which of the following letter styles is most efficient? a. block b. standard c. modified block intended d. simplified - a. Block A patient who has Medicare and has a physical examination 10 months ago calls to schedule another physical within the week. Which of the following actions is appropriate for the medical administrative assistant to take? a. explain that the physical exam cannot be scheduled for another 2 months b. schedule the patient within the week c. record the appointment as an office visit rather than a physical d. submit the preauthorization form to Medicare before scheduling the physical - a. Explain that the physical cannot be scheduled for another 2 months A provider's office receives a remittance advice showing a denial code. The medical administrative assistant receives a formal request for review of the rejected claim. The assistant should use which of the following formats? a. tracer b. explanation of benefits (EOB) c. claim appeal d. advance of beneficiary notice (ABN) - c. claim appeal An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should use the assistant use to mail the letter? a. certified mail b. first-class mail