Name of the Teacher Date Level of the class Length of lesson
Michelle Harmse 2022\02\01 C1 60 min
Lesson Type:
Business English- Speaking telephone language
Lesson Topic:
Telephone language
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
Students will be more confident in answering phone Present outcome: students will correctly identify meaning
calls and will know exactly how to reply professionally. form and pronunciation of the new phrases.
Students will know which telephone language to use Practice outcome: Student will correctly use and practice
and how to use it in the correct way. the newly learned phrases in a telephone role play activity
Students will be better able to identify meaning form where they will practice how to hold a professional
and pronunciation of 15 key phrases used in business conversation over the phone and how to deliver the
telephone conversations. message to the said person the call was made for.
Production outcome: student will correctly use the new
phrases in a more freer speaking activity where the students
will solely react upon the other students responses. The
students will be able to decide which phrase will fit the
current conversation situation.
1
, Anticipated difficulties: Suggested solutions:
1. Over use of certain phrases (thank you, so, hold on, 1. Teach student when the vocabulary is used, please is often
please) used after a question is asked. The teacher will have to
teach the specific use of this specific vocabulary.
2. Students may not be aware of the topic of
conversation. Precisely, they do not have any 2. Teacher should be clear about what is usually discussed
background or sociocultural knowledge about what is over a business phone call. The students have to know that
to be discussed. they only answer questions that are asked and be polite
when they do not understand what is being said. Students
3. Telephone conversations are normally shorter than must know to always do a bit of research about a certain
face-to-face. So learners are under the time pressure. topic before facing the task
The lack of functions used for telephone conversation
can lead to misunderstanding and even failure of the 3. Teacher will help the students in practicing fast replying to a
conversation. conversation in the practice part of the lesson. students
must try their best to not try and translate each word,
otherwise there will be miscommunication between the
caller and the student.
2
Michelle Harmse 2022\02\01 C1 60 min
Lesson Type:
Business English- Speaking telephone language
Lesson Topic:
Telephone language
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
Students will be more confident in answering phone Present outcome: students will correctly identify meaning
calls and will know exactly how to reply professionally. form and pronunciation of the new phrases.
Students will know which telephone language to use Practice outcome: Student will correctly use and practice
and how to use it in the correct way. the newly learned phrases in a telephone role play activity
Students will be better able to identify meaning form where they will practice how to hold a professional
and pronunciation of 15 key phrases used in business conversation over the phone and how to deliver the
telephone conversations. message to the said person the call was made for.
Production outcome: student will correctly use the new
phrases in a more freer speaking activity where the students
will solely react upon the other students responses. The
students will be able to decide which phrase will fit the
current conversation situation.
1
, Anticipated difficulties: Suggested solutions:
1. Over use of certain phrases (thank you, so, hold on, 1. Teach student when the vocabulary is used, please is often
please) used after a question is asked. The teacher will have to
teach the specific use of this specific vocabulary.
2. Students may not be aware of the topic of
conversation. Precisely, they do not have any 2. Teacher should be clear about what is usually discussed
background or sociocultural knowledge about what is over a business phone call. The students have to know that
to be discussed. they only answer questions that are asked and be polite
when they do not understand what is being said. Students
3. Telephone conversations are normally shorter than must know to always do a bit of research about a certain
face-to-face. So learners are under the time pressure. topic before facing the task
The lack of functions used for telephone conversation
can lead to misunderstanding and even failure of the 3. Teacher will help the students in practicing fast replying to a
conversation. conversation in the practice part of the lesson. students
must try their best to not try and translate each word,
otherwise there will be miscommunication between the
caller and the student.
2
