, Oxford University Press is a department of the University of Oxford.
It furthers the University’s objective of excellence in research, scholarship,
and education by publishing worldwide. Oxford is a registered trade mark of
Oxford University Press in the UK and in certain other countries.
Published in South Africa by
Oxford University Press Southern Africa (Pty) Limited
Vasco Boulevard, Goodwood, N1 City, Cape Town, South Africa, 7460
P O Box 12119, N1 City, Cape Town, South Africa, 7463
© Oxford University Press Southern Africa (Pty) Ltd 2017
The moral rights of the author have been asserted.
First published 2008
Fifth Edition published in 2017
All rights reserved. No part of this publication may be reproduced, stored in
a retrieval system, or transmitted, in any form or by any means, without the
prior permission in writing of Oxford University Press Southern Africa (Pty) Ltd,
or as expressly permitted by law, by licence, or under terms agreed
with the appropriate reprographic rights organisation, DALRO, The Dramatic, Artistic
and Literary Rights Organisation at . Enquiries concerning
reproduction outside the scope of the above should be sent to the Rights Department,
Oxford University Press Southern Africa (Pty) Ltd, at the above address.
You must not circulate this work in any other form and you must impose this same condition on any acquirer.
Management
Print ISBN 978-0-199077-36-6
Epub ISBN 978-0-195995-60-2
Typeset in Utopia Std 10pt on 12pt
Acknowledgements
Publisher: Janine Loedolff
Development editor: Liezl Roux
Editor: Sarah Floor
Cover Designer: Judith Cross
Spec Designer: Cindy Armstrong
Indexer: Ethné Clarke
Typesetter: Equire Technologies
Cover reproduction by: Name Surname
The authors and publisher gratefully acknowledge permission to reproduce copyright material in this book. Every
effort has been made to trace copyright holders, but if any copyright infringements have been made, the publisher
would be grateful for information that would enable any omissions or errors to be corrected in subsequent
impressions.
Links to third party websites are provided by Oxford in good faith and for information only. Oxford disclaims any
responsibility for the materials contained in any third party website referenced in this work.
,PART ONE An overview of management
Chapter 1 An overview of management
Chapter 2 Managerial competencies
Chapter 3 Evolution of managerial thought
PART TWO Planning
Chapter 4 Ethics and corporate social responsibility
Chapter 5 Strategic analysis
Chapter 6 Strategic planning and strategy formulation
Chapter 7 Fundamentals of decision-making
PART THREE Organising
Chapter 8 Organisational structure and design
Chapter 9 Groups and teams in organisations
Chapter 10 Culture and diversity
PART FOUR Leading
Chapter 11 Leadership
Chapter 12 Motivation
Chapter 13 Organisational communication
Chapter 14 Change management
PART FIVE Controlling
Chapter 15 Control
Chapter 16 Risk management
, PART ONE An overview of management
Chapter 1 An overview of management
Gavin Staude
1.1 Managers and their place in an organisation
1.1.1 Organisations as systems
1.1.2 Managers versus operational employees
1.1.3 Management levels
1.2 Management and the tasks and roles of managers
1.2.1 Defining management
1.2.2 The tasks of managers
1.2.3 The roles of managers
1.3 Is a manager’s job universal?
1.3.1 Size of the organisation
1.3.2 Level of management in the organisation
1.3.3 Profit versus not-for-profit organisations
1.3.4 Organisational location
1.4 Decision-making, managing change and ensuring that organisations behave responsibly
1.4.1 Making decisions
1.4.2 Managing change
1.4.3 Behaving responsibly
1.5 The functional areas of a business organisation
1.6 The importance of management
1.6.1 Innovation
1.6.2 Quality
1.6.3 Speed
1.6.4 Cost competitiveness
1.7 Competencies of successful managers
1.8 Management: A dynamic process
Chapter summary
Questions for discussion
Endnotes
Chapter 2 Managerial competencies
Lynette Louw
2.1 Managerial competencies
2.1.1 Communication competency
2.1.2 Planning and financial management competency
It furthers the University’s objective of excellence in research, scholarship,
and education by publishing worldwide. Oxford is a registered trade mark of
Oxford University Press in the UK and in certain other countries.
Published in South Africa by
Oxford University Press Southern Africa (Pty) Limited
Vasco Boulevard, Goodwood, N1 City, Cape Town, South Africa, 7460
P O Box 12119, N1 City, Cape Town, South Africa, 7463
© Oxford University Press Southern Africa (Pty) Ltd 2017
The moral rights of the author have been asserted.
First published 2008
Fifth Edition published in 2017
All rights reserved. No part of this publication may be reproduced, stored in
a retrieval system, or transmitted, in any form or by any means, without the
prior permission in writing of Oxford University Press Southern Africa (Pty) Ltd,
or as expressly permitted by law, by licence, or under terms agreed
with the appropriate reprographic rights organisation, DALRO, The Dramatic, Artistic
and Literary Rights Organisation at . Enquiries concerning
reproduction outside the scope of the above should be sent to the Rights Department,
Oxford University Press Southern Africa (Pty) Ltd, at the above address.
You must not circulate this work in any other form and you must impose this same condition on any acquirer.
Management
Print ISBN 978-0-199077-36-6
Epub ISBN 978-0-195995-60-2
Typeset in Utopia Std 10pt on 12pt
Acknowledgements
Publisher: Janine Loedolff
Development editor: Liezl Roux
Editor: Sarah Floor
Cover Designer: Judith Cross
Spec Designer: Cindy Armstrong
Indexer: Ethné Clarke
Typesetter: Equire Technologies
Cover reproduction by: Name Surname
The authors and publisher gratefully acknowledge permission to reproduce copyright material in this book. Every
effort has been made to trace copyright holders, but if any copyright infringements have been made, the publisher
would be grateful for information that would enable any omissions or errors to be corrected in subsequent
impressions.
Links to third party websites are provided by Oxford in good faith and for information only. Oxford disclaims any
responsibility for the materials contained in any third party website referenced in this work.
,PART ONE An overview of management
Chapter 1 An overview of management
Chapter 2 Managerial competencies
Chapter 3 Evolution of managerial thought
PART TWO Planning
Chapter 4 Ethics and corporate social responsibility
Chapter 5 Strategic analysis
Chapter 6 Strategic planning and strategy formulation
Chapter 7 Fundamentals of decision-making
PART THREE Organising
Chapter 8 Organisational structure and design
Chapter 9 Groups and teams in organisations
Chapter 10 Culture and diversity
PART FOUR Leading
Chapter 11 Leadership
Chapter 12 Motivation
Chapter 13 Organisational communication
Chapter 14 Change management
PART FIVE Controlling
Chapter 15 Control
Chapter 16 Risk management
, PART ONE An overview of management
Chapter 1 An overview of management
Gavin Staude
1.1 Managers and their place in an organisation
1.1.1 Organisations as systems
1.1.2 Managers versus operational employees
1.1.3 Management levels
1.2 Management and the tasks and roles of managers
1.2.1 Defining management
1.2.2 The tasks of managers
1.2.3 The roles of managers
1.3 Is a manager’s job universal?
1.3.1 Size of the organisation
1.3.2 Level of management in the organisation
1.3.3 Profit versus not-for-profit organisations
1.3.4 Organisational location
1.4 Decision-making, managing change and ensuring that organisations behave responsibly
1.4.1 Making decisions
1.4.2 Managing change
1.4.3 Behaving responsibly
1.5 The functional areas of a business organisation
1.6 The importance of management
1.6.1 Innovation
1.6.2 Quality
1.6.3 Speed
1.6.4 Cost competitiveness
1.7 Competencies of successful managers
1.8 Management: A dynamic process
Chapter summary
Questions for discussion
Endnotes
Chapter 2 Managerial competencies
Lynette Louw
2.1 Managerial competencies
2.1.1 Communication competency
2.1.2 Planning and financial management competency
