Chapter 1 What Is Organizational Behavior?
MULTIPLE CHOICE
Importance of Interpersonal Skills
1. Over the past two decades, business schools have added required courses on people
skills to many of their curricula. Why have they done this?
a. Managers no longer need technical skills in subjects such as economics and
accounting to succeed.
b. There is an increased emphasis in controlling employee behavior in the workplace.
c. Managers need to understand human behavior if they are to be effective.
d. These skills enable managers to effectively lead human resources departments.
e. A manager with good people skills can help create a pleasant workplace.
(c; Moderate; Interpersonal Skills; p. 4) {AACSB: Analytic Skills}
2. Which of the following is most likely to be a belief held by a successful manager?
a. Technical knowledge is all that is needed for success.
b. It is not essential to have sound interpersonal skills.
c. Technical skills are necessary, but insufficient alone for success.
d. Effectiveness is not impacted by human behavior.
e. Technical skills do not influence efficiency.
(c; Easy; Interpersonal Skills; p. 5) {AACSB: Analytic Skills}
What Managers Do
3. Which of the following would not be considered an organization?
a. a church
b. a university
, c. a military unit
d. all adults in a given community
e. an elementary school
(d; Moderate; Organization; p. 6) {AACSB: Analytic Skills}
4. Which of the following is best defined as a consciously coordinated social unit, composed
of two or more people, which functions on a relatively continuous basis to achieve a
common goal or set of goals?
a. party
b. unit
c. team
d. community
e. organization
(e; Easy; Organization; p. 6)
5. Which of the following is least likely to be considered a manager?
a. an administrator in charge of fund-raising activities in a non-profit organization
b. a lieutenant leading an infantry platoon
c. a doctor who acts as head of the physiotherapy department at a public hospital
d. the mayor of a large city
e. an IT technician who enables communication between all of a company’s employees
(e; Challenging; Managers; p. 6) {AACSB: Analytic Skills}
,6. Which of the following is not one of the four primary management functions?
a. controlling
b. planning
c. staffing
d. organizing
e. leading
(c; Moderate; Management Functions; p. 6) {AACSB: Analytic Skills}
7. Which of a manager’s primary roles requires the manager to define an organization’s
goals, establish an overall strategy for achieving these goals and develop a
comprehensive hierarchy of plans to integrate and coordinate activities?
a. controlling
b. planning
c. staffing
d. coordinating
e. leading
(b; Moderate; Management Functions; p. 6) {AACSB: Analytic Skills}
8. Determining how tasks are to be grouped is part of which management function?
a. planning
b. leading
c. controlling
d. organizing
e. contemplating
(d; Easy; Management Functions; p. 6) {AACSB: Analytic Skills}
9. Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which
of the following is one of the broad categories into which these roles could be grouped?
a. intrapersonal
, b. institutional
c. decisional
d. affective
e. reflective
(c; Moderate; Management Roles; p. 7) {AACSB: Analytic Skills}
10. As a manager, one of Joe’s duties is to present awards to outstanding employees within
his department. Which Mintzberg managerial role is Joe acting in when he does this?
a. leadership role
b. liaison role
c. monitor role
d. figurehead role
e. spokesperson role
(d; Challenging; Interpersonal Roles; p. 7) {AACSB: Analytic Skills}
11. According to Mintzberg, one of management’s interpersonal roles is _____.
a. spokesperson
b. leader
c. negotiator
d. monitor
e. devil’s advocate
(b; Moderate; Interpersonal Roles; p. 7) {AACSB: Analytic Skills}
MULTIPLE CHOICE
Importance of Interpersonal Skills
1. Over the past two decades, business schools have added required courses on people
skills to many of their curricula. Why have they done this?
a. Managers no longer need technical skills in subjects such as economics and
accounting to succeed.
b. There is an increased emphasis in controlling employee behavior in the workplace.
c. Managers need to understand human behavior if they are to be effective.
d. These skills enable managers to effectively lead human resources departments.
e. A manager with good people skills can help create a pleasant workplace.
(c; Moderate; Interpersonal Skills; p. 4) {AACSB: Analytic Skills}
2. Which of the following is most likely to be a belief held by a successful manager?
a. Technical knowledge is all that is needed for success.
b. It is not essential to have sound interpersonal skills.
c. Technical skills are necessary, but insufficient alone for success.
d. Effectiveness is not impacted by human behavior.
e. Technical skills do not influence efficiency.
(c; Easy; Interpersonal Skills; p. 5) {AACSB: Analytic Skills}
What Managers Do
3. Which of the following would not be considered an organization?
a. a church
b. a university
, c. a military unit
d. all adults in a given community
e. an elementary school
(d; Moderate; Organization; p. 6) {AACSB: Analytic Skills}
4. Which of the following is best defined as a consciously coordinated social unit, composed
of two or more people, which functions on a relatively continuous basis to achieve a
common goal or set of goals?
a. party
b. unit
c. team
d. community
e. organization
(e; Easy; Organization; p. 6)
5. Which of the following is least likely to be considered a manager?
a. an administrator in charge of fund-raising activities in a non-profit organization
b. a lieutenant leading an infantry platoon
c. a doctor who acts as head of the physiotherapy department at a public hospital
d. the mayor of a large city
e. an IT technician who enables communication between all of a company’s employees
(e; Challenging; Managers; p. 6) {AACSB: Analytic Skills}
,6. Which of the following is not one of the four primary management functions?
a. controlling
b. planning
c. staffing
d. organizing
e. leading
(c; Moderate; Management Functions; p. 6) {AACSB: Analytic Skills}
7. Which of a manager’s primary roles requires the manager to define an organization’s
goals, establish an overall strategy for achieving these goals and develop a
comprehensive hierarchy of plans to integrate and coordinate activities?
a. controlling
b. planning
c. staffing
d. coordinating
e. leading
(b; Moderate; Management Functions; p. 6) {AACSB: Analytic Skills}
8. Determining how tasks are to be grouped is part of which management function?
a. planning
b. leading
c. controlling
d. organizing
e. contemplating
(d; Easy; Management Functions; p. 6) {AACSB: Analytic Skills}
9. Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which
of the following is one of the broad categories into which these roles could be grouped?
a. intrapersonal
, b. institutional
c. decisional
d. affective
e. reflective
(c; Moderate; Management Roles; p. 7) {AACSB: Analytic Skills}
10. As a manager, one of Joe’s duties is to present awards to outstanding employees within
his department. Which Mintzberg managerial role is Joe acting in when he does this?
a. leadership role
b. liaison role
c. monitor role
d. figurehead role
e. spokesperson role
(d; Challenging; Interpersonal Roles; p. 7) {AACSB: Analytic Skills}
11. According to Mintzberg, one of management’s interpersonal roles is _____.
a. spokesperson
b. leader
c. negotiator
d. monitor
e. devil’s advocate
(b; Moderate; Interpersonal Roles; p. 7) {AACSB: Analytic Skills}
