Chapter 01 - Information Systems: People, Technology, Processes, and Structure
True / False
1. A set of random or unrelated tasks performed to achieve a definite outcome is called a process.
a. True
b. False
ANSWER: False
RATIONALE: A process is a structured set of related activities that takes input, adds value, and creates an output for
the customer of that process.
FEEDBACK: Correct A process is a structured set of related activities that takes input, adds value, and creates
an output for the customer of that process.
Incorrect A process is a structured set of related activities that takes input, adds value, and creates
an output for the customer of that process.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information Systems—A Means to Achieve Competitive Advantage
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJEC POIS.14e.1.2 - State three reasons why organizations employ the Leavitt’s Diamond model to
TIVES: introduce new systems into the workplace.
NATIONAL STAND United States - BUSPROG: Technology
ARDS:
KEYWORDS: Bloom's: Remember
DATE CREATED: 11/19/2019 5:59 PM
DATE MODIFIED: 11/27/2019 5:05 PM
2. An information system is a set of interrelated components that work together to collect, process, store, and disseminate
information that lacks a feedback mechanism to monitor and control its operation.
a. True
b. False
ANSWER: False
RATIONALE: An information system is a set of interrelated components that work together to collect, process, store,
and disseminate information. A well-designed information system includes some form of feedback
mechanism to monitor and control its operation.
FEEDBACK: Correct An information system is a set of interrelated components that work together to collect,
process, store, and disseminate information. A well-designed information system includes
some form of feedback mechanism to monitor and control its operation.
Incorrect An information system is a set of interrelated components that work together to collect,
process, store, and disseminate information. A well-designed information system includes
some form of feedback mechanism to monitor and control its operation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: What is an Information System
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJE POIS.14e.1.1 - Identify two key management responsibilities in implementing successful information
CTIVES: systems.
Copyright Cengage Learning. Powered by Cognero. Page 1
,Chapter 01 - Information Systems: People, Technology, Processes, and Structure
NATIONAL STAND United States - BUSPROG: Technology
ARDS:
KEYWORDS: Blooms: Remember
DATE CREATED: 11/19/2019 5:59 PM
DATE MODIFIED: 11/28/2019 7:32 AM
3. Organizations cannot have many value chains.
a. True
b. False
ANSWER: False
RATIONALE: The value chain is a series (or chain) of activities that an organization performs to transform inputs
into outputs in such a way that the value of the input is increased. An organization may have many
value chains, and different organizations in different industries will have different value chains.
FEEDBACK: Correct The value chain is a series (or chain) of activities that an organization performs to
transform inputs into outputs in such a way that the value of the input is increased. An
organization may have many value chains, and different organizations in different
industries will have different value chains.
Incorrect The value chain is a series (or chain) of activities that an organization performs to
transform inputs into outputs in such a way that the value of the input is increased. An
organization may have many value chains, and different organizations in different
industries will have different value chains.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value Chain
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJE POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that information systems
CTIVES: play in an organization’s value chains.
NATIONAL STAND United States - BUSPROG: Communication - Communication
ARDS:
KEYWORDS: Bloom's: Remember
DATE CREATED: 11/19/2019 5:59 PM
DATE MODIFIED: 11/27/2019 5:23 PM
4. The concept of a value chain is not significant to organizations unless they manufacture products.
a. True
b. False
ANSWER: False
RATIONALE: In a manufacturing organization, the supply chain is a key value chain whose primary processes
include inbound logistics, operations, outbound logistics, marketing and sales, and service. The
concept of value chain is also meaningful to companies that don’t manufacture products.
FEEDBACK: Correct In a manufacturing organization, the supply chain is a key value chain whose primary
processes include inbound logistics, operations, outbound logistics, marketing and sales,
and service. The concept of value chain is also meaningful to companies that don’t
manufacture products.
Incorrect In a manufacturing organization, the supply chain is a key value chain whose primary
Copyright Cengage Learning. Powered by Cognero. Page 2
,Chapter 01 - Information Systems: People, Technology, Processes, and Structure
processes include inbound logistics, operations, outbound logistics, marketing and sales,
and service. The concept of value chain is also meaningful to companies that don’t
manufacture products.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value Chain
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJE POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that information systems
CTIVES: play in an organization’s value chains.
NATIONAL STAND United States - BUSPROG: Legal - Legal
ARDS:
KEYWORDS: Bloom's: Remember
DATE CREATED: 11/19/2019 5:59 PM
DATE MODIFIED: 11/27/2019 5:34 PM
5. If an IS organization is viewed as a cost center/service provider, its strategic planning process is typically directed
inward and focused on determining how to do what it is currently doing but doing it cheaper, faster, and better.
a. True
b. False
ANSWER: True
RATIONALE: In a survey of more than 700 CIOs, 38 percent said that their IS organization is viewed as a cost
center/service provider that is expected to reduce IS costs and improve IS services. The strategic
planning process for such an organization is typically directed inward and focused on determining
how to do what it is currently doing but doing it cheaper, faster, and better.
FEEDBACK: Correct In a survey of more than 700 CIOs, 38 percent said that their IS organization is viewed as
a cost center/service provider that is expected to reduce IS costs and improve IS services.
The strategic planning process for such an organization is typically directed inward and
focused on determining how to do what it is currently doing but doing it cheaper, faster,
and better.
Incorrect In a survey of more than 700 CIOs, 38 percent said that their IS organization is viewed as
a cost center/service provider that is expected to reduce IS costs and improve IS services.
The strategic planning process for such an organization is typically directed inward and
focused on determining how to do what it is currently doing but doing it cheaper, faster,
and better.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information System Strategic Planning
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJE POIS.14e.1.7 - Identify three ways the IS organization can be perceived by the rest of the
CTIVES: organization, and how each can influence the IS strategy.
NATIONAL STAND United States - BUSPROG: Legal - Legal
ARDS:
KEYWORDS: Bloom's: Remember
DATE CREATED: 11/19/2019 5:59 PM
Copyright Cengage Learning. Powered by Cognero. Page 3
, Chapter 01 - Information Systems: People, Technology, Processes, and Structure
DATE MODIFIED: 11/29/2019 6:52 AM
6. The role of a systems analyst is narrowly defined and seldom involves communications with others.
a. True
b. False
ANSWER: False
RATIONALE: Systems analysis often communicate with others. Systems analysts frequently consult with
management and users to define the scope of and requirements for new information systems. They
convey system requirements to software developers and network architects for implementation.
FEEDBACK: Correct Systems analysts frequently consult with management and users to define the scope of
and requirements for new information systems. They convey system requirements to
software developers and network architects for implementation.
Incorrect Systems analysts frequently consult with management and users to define the scope of
and requirements for new information systems. They convey system requirements to
software developers and network architects for implementation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Typical Information System Roles
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJE POIS.14e.1.8 - Identify six non-technical skills needed to be an effective information system worker.
CTIVES:
NATIONAL STAND United States - BUSPROG: Legal - Legal
ARDS:
KEYWORDS: Bloom's: Remember
DATE CREATED: 11/19/2019 5:59 PM
DATE MODIFIED: 11/29/2019 6:57 AM
7. For someone to be a good CIO, technical ability is the most important characteristic.
a. True
b. False
ANSWER: False
RATIONALE: CIOs need strong technical, business, and inter-personal skills.
FEEDBACK: Correct CIOs need strong technical, business, and inter-personal skills.
Incorrect CIOs need strong technical, business, and inter-personal skills.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Typical Information System Roles
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES POIS.14e.1.8 - Identify six non-technical skills needed to be an effective information system
: worker.
NATIONAL STANDARDS: United States - BUSPROG: Technology
Copyright Cengage Learning. Powered by Cognero. Page 4
True / False
1. A set of random or unrelated tasks performed to achieve a definite outcome is called a process.
a. True
b. False
ANSWER: False
RATIONALE: A process is a structured set of related activities that takes input, adds value, and creates an output for
the customer of that process.
FEEDBACK: Correct A process is a structured set of related activities that takes input, adds value, and creates
an output for the customer of that process.
Incorrect A process is a structured set of related activities that takes input, adds value, and creates
an output for the customer of that process.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information Systems—A Means to Achieve Competitive Advantage
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJEC POIS.14e.1.2 - State three reasons why organizations employ the Leavitt’s Diamond model to
TIVES: introduce new systems into the workplace.
NATIONAL STAND United States - BUSPROG: Technology
ARDS:
KEYWORDS: Bloom's: Remember
DATE CREATED: 11/19/2019 5:59 PM
DATE MODIFIED: 11/27/2019 5:05 PM
2. An information system is a set of interrelated components that work together to collect, process, store, and disseminate
information that lacks a feedback mechanism to monitor and control its operation.
a. True
b. False
ANSWER: False
RATIONALE: An information system is a set of interrelated components that work together to collect, process, store,
and disseminate information. A well-designed information system includes some form of feedback
mechanism to monitor and control its operation.
FEEDBACK: Correct An information system is a set of interrelated components that work together to collect,
process, store, and disseminate information. A well-designed information system includes
some form of feedback mechanism to monitor and control its operation.
Incorrect An information system is a set of interrelated components that work together to collect,
process, store, and disseminate information. A well-designed information system includes
some form of feedback mechanism to monitor and control its operation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: What is an Information System
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJE POIS.14e.1.1 - Identify two key management responsibilities in implementing successful information
CTIVES: systems.
Copyright Cengage Learning. Powered by Cognero. Page 1
,Chapter 01 - Information Systems: People, Technology, Processes, and Structure
NATIONAL STAND United States - BUSPROG: Technology
ARDS:
KEYWORDS: Blooms: Remember
DATE CREATED: 11/19/2019 5:59 PM
DATE MODIFIED: 11/28/2019 7:32 AM
3. Organizations cannot have many value chains.
a. True
b. False
ANSWER: False
RATIONALE: The value chain is a series (or chain) of activities that an organization performs to transform inputs
into outputs in such a way that the value of the input is increased. An organization may have many
value chains, and different organizations in different industries will have different value chains.
FEEDBACK: Correct The value chain is a series (or chain) of activities that an organization performs to
transform inputs into outputs in such a way that the value of the input is increased. An
organization may have many value chains, and different organizations in different
industries will have different value chains.
Incorrect The value chain is a series (or chain) of activities that an organization performs to
transform inputs into outputs in such a way that the value of the input is increased. An
organization may have many value chains, and different organizations in different
industries will have different value chains.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value Chain
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJE POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that information systems
CTIVES: play in an organization’s value chains.
NATIONAL STAND United States - BUSPROG: Communication - Communication
ARDS:
KEYWORDS: Bloom's: Remember
DATE CREATED: 11/19/2019 5:59 PM
DATE MODIFIED: 11/27/2019 5:23 PM
4. The concept of a value chain is not significant to organizations unless they manufacture products.
a. True
b. False
ANSWER: False
RATIONALE: In a manufacturing organization, the supply chain is a key value chain whose primary processes
include inbound logistics, operations, outbound logistics, marketing and sales, and service. The
concept of value chain is also meaningful to companies that don’t manufacture products.
FEEDBACK: Correct In a manufacturing organization, the supply chain is a key value chain whose primary
processes include inbound logistics, operations, outbound logistics, marketing and sales,
and service. The concept of value chain is also meaningful to companies that don’t
manufacture products.
Incorrect In a manufacturing organization, the supply chain is a key value chain whose primary
Copyright Cengage Learning. Powered by Cognero. Page 2
,Chapter 01 - Information Systems: People, Technology, Processes, and Structure
processes include inbound logistics, operations, outbound logistics, marketing and sales,
and service. The concept of value chain is also meaningful to companies that don’t
manufacture products.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value Chain
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJE POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that information systems
CTIVES: play in an organization’s value chains.
NATIONAL STAND United States - BUSPROG: Legal - Legal
ARDS:
KEYWORDS: Bloom's: Remember
DATE CREATED: 11/19/2019 5:59 PM
DATE MODIFIED: 11/27/2019 5:34 PM
5. If an IS organization is viewed as a cost center/service provider, its strategic planning process is typically directed
inward and focused on determining how to do what it is currently doing but doing it cheaper, faster, and better.
a. True
b. False
ANSWER: True
RATIONALE: In a survey of more than 700 CIOs, 38 percent said that their IS organization is viewed as a cost
center/service provider that is expected to reduce IS costs and improve IS services. The strategic
planning process for such an organization is typically directed inward and focused on determining
how to do what it is currently doing but doing it cheaper, faster, and better.
FEEDBACK: Correct In a survey of more than 700 CIOs, 38 percent said that their IS organization is viewed as
a cost center/service provider that is expected to reduce IS costs and improve IS services.
The strategic planning process for such an organization is typically directed inward and
focused on determining how to do what it is currently doing but doing it cheaper, faster,
and better.
Incorrect In a survey of more than 700 CIOs, 38 percent said that their IS organization is viewed as
a cost center/service provider that is expected to reduce IS costs and improve IS services.
The strategic planning process for such an organization is typically directed inward and
focused on determining how to do what it is currently doing but doing it cheaper, faster,
and better.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information System Strategic Planning
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJE POIS.14e.1.7 - Identify three ways the IS organization can be perceived by the rest of the
CTIVES: organization, and how each can influence the IS strategy.
NATIONAL STAND United States - BUSPROG: Legal - Legal
ARDS:
KEYWORDS: Bloom's: Remember
DATE CREATED: 11/19/2019 5:59 PM
Copyright Cengage Learning. Powered by Cognero. Page 3
, Chapter 01 - Information Systems: People, Technology, Processes, and Structure
DATE MODIFIED: 11/29/2019 6:52 AM
6. The role of a systems analyst is narrowly defined and seldom involves communications with others.
a. True
b. False
ANSWER: False
RATIONALE: Systems analysis often communicate with others. Systems analysts frequently consult with
management and users to define the scope of and requirements for new information systems. They
convey system requirements to software developers and network architects for implementation.
FEEDBACK: Correct Systems analysts frequently consult with management and users to define the scope of
and requirements for new information systems. They convey system requirements to
software developers and network architects for implementation.
Incorrect Systems analysts frequently consult with management and users to define the scope of
and requirements for new information systems. They convey system requirements to
software developers and network architects for implementation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Typical Information System Roles
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJE POIS.14e.1.8 - Identify six non-technical skills needed to be an effective information system worker.
CTIVES:
NATIONAL STAND United States - BUSPROG: Legal - Legal
ARDS:
KEYWORDS: Bloom's: Remember
DATE CREATED: 11/19/2019 5:59 PM
DATE MODIFIED: 11/29/2019 6:57 AM
7. For someone to be a good CIO, technical ability is the most important characteristic.
a. True
b. False
ANSWER: False
RATIONALE: CIOs need strong technical, business, and inter-personal skills.
FEEDBACK: Correct CIOs need strong technical, business, and inter-personal skills.
Incorrect CIOs need strong technical, business, and inter-personal skills.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Typical Information System Roles
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES POIS.14e.1.8 - Identify six non-technical skills needed to be an effective information system
: worker.
NATIONAL STANDARDS: United States - BUSPROG: Technology
Copyright Cengage Learning. Powered by Cognero. Page 4
