HEALTH & SOCIAL CARE UNIT 5 EXAMPLE ANSWER M2
M2 ASSESS THE DIFFERENT METHODS PROFESSIONALS MIGHT USE WHEN BUILDING
RELATIONSHIPS AND ESTABLISHING TRUST WITH INDIVIDUALS WITH NEEDS
HAVE YOU INCLUDED? COMPLETE?
You will need to provide an overview of the different theories of empathy and the various
methods of establishing positive relationships with individuals and their care. Explain
empathy theories – Johannes, Robert Vischer, Martine Hoffman and Max Scheler and
relate them to your case studies individually of the different methods that professionals
might use when building relationships and establishing trust
Analyse attachment and emotional resilience theory to include the effect of secure
attachments and support on emerging autonomy and resilience.
You must include the triangle of care.
You must show clear reasoning with regard to how the methods used could build
relationships and establish trust, demonstrate an understanding of the importance of this,
in order to deliver holistic care and support.
Demonstrate an understanding of the issues that could arise when attempting to
establish relationships with service users who have diverse needs.
Consider the importance of attachment but for individuals to not become too reliant.
Assess and evaluate the different ways that the service staff could build relationships
and establish trust across different groups
Empathy theories help health and social care professionals, like nurses and general practitioners, to establish
positive relationships with service users such as Brenda or Martin. There are four main empathy theories –
Johannes, Vischer, Hoffman and Scheler. Each one offers a physiological explanation about a person’s
capacity to share emotions with others and their ability to engage emotively with the world around them . Each
theory is beneficial within health and social care as it helps to establish trust and form relationships between
service users and professionals.
Johannes believed that humans could only really appreciate an object, such as a technological advance
(i.e. phones and computers) or pieces of art, if they can empathise with it. They should not only see it with
their eyes but feeling it with their body and acknowledge the beauty of it.
Vischer invented the phrase ‘Einfühlung’ which means empathy when translated into English. He thought
that this meant imagining yourself in the shoes of others, so that the emotions can be felt. This could
mean artwork, music or another person.
Hoffman focused his research on development, specifically social and emotions, primarily looking at how
people develop morally, including how we behave, principles and our sense of right and wrong (moral
compass.)
Scheler acknowledged that if you look at objects for varying perspectives, you can empathise with it. By
not focusing solely facts like its green and small, you can give opinions of it such as its bland or beautiful,
creating a much deeper insight to how we perceive things.
BTEC HEALTH AND SOCIAL CARE UNIT 5 MEETING INDIVIDUAL CARE AND SUPPORT NEEDS
M2 ASSESS THE DIFFERENT METHODS PROFESSIONALS MIGHT USE WHEN BUILDING
RELATIONSHIPS AND ESTABLISHING TRUST WITH INDIVIDUALS WITH NEEDS
HAVE YOU INCLUDED? COMPLETE?
You will need to provide an overview of the different theories of empathy and the various
methods of establishing positive relationships with individuals and their care. Explain
empathy theories – Johannes, Robert Vischer, Martine Hoffman and Max Scheler and
relate them to your case studies individually of the different methods that professionals
might use when building relationships and establishing trust
Analyse attachment and emotional resilience theory to include the effect of secure
attachments and support on emerging autonomy and resilience.
You must include the triangle of care.
You must show clear reasoning with regard to how the methods used could build
relationships and establish trust, demonstrate an understanding of the importance of this,
in order to deliver holistic care and support.
Demonstrate an understanding of the issues that could arise when attempting to
establish relationships with service users who have diverse needs.
Consider the importance of attachment but for individuals to not become too reliant.
Assess and evaluate the different ways that the service staff could build relationships
and establish trust across different groups
Empathy theories help health and social care professionals, like nurses and general practitioners, to establish
positive relationships with service users such as Brenda or Martin. There are four main empathy theories –
Johannes, Vischer, Hoffman and Scheler. Each one offers a physiological explanation about a person’s
capacity to share emotions with others and their ability to engage emotively with the world around them . Each
theory is beneficial within health and social care as it helps to establish trust and form relationships between
service users and professionals.
Johannes believed that humans could only really appreciate an object, such as a technological advance
(i.e. phones and computers) or pieces of art, if they can empathise with it. They should not only see it with
their eyes but feeling it with their body and acknowledge the beauty of it.
Vischer invented the phrase ‘Einfühlung’ which means empathy when translated into English. He thought
that this meant imagining yourself in the shoes of others, so that the emotions can be felt. This could
mean artwork, music or another person.
Hoffman focused his research on development, specifically social and emotions, primarily looking at how
people develop morally, including how we behave, principles and our sense of right and wrong (moral
compass.)
Scheler acknowledged that if you look at objects for varying perspectives, you can empathise with it. By
not focusing solely facts like its green and small, you can give opinions of it such as its bland or beautiful,
creating a much deeper insight to how we perceive things.
BTEC HEALTH AND SOCIAL CARE UNIT 5 MEETING INDIVIDUAL CARE AND SUPPORT NEEDS
