PUB1508
OCT/NOV 2021 EXAM MEMO
SPECIFIC FOR JAN/FEB SUPP EXAMS
FOR FURTHER ASSISTANCE CONTACT:
THE BOOK FOUNDATION
+27 63 980 7442
1
, DECLARATION OF OWN WORK FOR NON-VENUE BASED EXAMINATION
MODULE CODE:
PUB1508
I,
(STUDENT NUMBER) confirm that:
This EXAMINATION PAPER contains my own original ideas and work.
I have NOT shown, or shared, my examination paper or answers with
anyone.
I have not engaged in group work.
I have not used the Internet to source my answers or examples.
I have used my prescribed textbook and study-guide to answer the questions.
Those ideas, or work, that are not my own, have been cited through in-text
referencing which I have familiarised myself with in the TL CMNALL/E/301
I acknowledge that not including a signed (initialed) Declaration results in a
failure of 0%.
I have not submitted the ideas or work contained in this MODULE for any other
tertiary education credit.
Policy on Research
Ethics.pdf
I have read the University’s Policy of Research Ethics
I have read and understood the PLAGIARISM POWERPOINT FOR UNDER-
GRADUATE STUDIES (available under ADDITIONAL SOURCES on myUnisa)
I have familiarised myself with the library guides ON PLAGIARISM AND ETHICS
offered by Unisa’s library: https://libguides.unisa.ac.za/research-
support/plagiarism
I have read and understood Unisa’s Policy for Copyright Infringement and
Plagiarism, and I am aware that plagiarism is punishable in terms of the
Copyright Act (Act 98 of 1978) and I have read the regulations of the University
of South Africa in this respect, available online:
https://www.unisa.ac.za/static/corporate_web/Content/Apply%20for%20admission/Documents/P
olicy_copyright_infringement_plagiarism_16November2005.pdf
_________________ _____________
INITIALS ONLY DATE
QUESTION 1
You are employed at a municipality as the supervisor of Customer Care
Consultants, also known as the municipal frontline staff. You and your staff
interact with citizens/customers on a daily basis and provide various municipal
2
OCT/NOV 2021 EXAM MEMO
SPECIFIC FOR JAN/FEB SUPP EXAMS
FOR FURTHER ASSISTANCE CONTACT:
THE BOOK FOUNDATION
+27 63 980 7442
1
, DECLARATION OF OWN WORK FOR NON-VENUE BASED EXAMINATION
MODULE CODE:
PUB1508
I,
(STUDENT NUMBER) confirm that:
This EXAMINATION PAPER contains my own original ideas and work.
I have NOT shown, or shared, my examination paper or answers with
anyone.
I have not engaged in group work.
I have not used the Internet to source my answers or examples.
I have used my prescribed textbook and study-guide to answer the questions.
Those ideas, or work, that are not my own, have been cited through in-text
referencing which I have familiarised myself with in the TL CMNALL/E/301
I acknowledge that not including a signed (initialed) Declaration results in a
failure of 0%.
I have not submitted the ideas or work contained in this MODULE for any other
tertiary education credit.
Policy on Research
Ethics.pdf
I have read the University’s Policy of Research Ethics
I have read and understood the PLAGIARISM POWERPOINT FOR UNDER-
GRADUATE STUDIES (available under ADDITIONAL SOURCES on myUnisa)
I have familiarised myself with the library guides ON PLAGIARISM AND ETHICS
offered by Unisa’s library: https://libguides.unisa.ac.za/research-
support/plagiarism
I have read and understood Unisa’s Policy for Copyright Infringement and
Plagiarism, and I am aware that plagiarism is punishable in terms of the
Copyright Act (Act 98 of 1978) and I have read the regulations of the University
of South Africa in this respect, available online:
https://www.unisa.ac.za/static/corporate_web/Content/Apply%20for%20admission/Documents/P
olicy_copyright_infringement_plagiarism_16November2005.pdf
_________________ _____________
INITIALS ONLY DATE
QUESTION 1
You are employed at a municipality as the supervisor of Customer Care
Consultants, also known as the municipal frontline staff. You and your staff
interact with citizens/customers on a daily basis and provide various municipal
2
